Top 5 FAQ
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If you find something is missing, damaged, or incorrect in your order, please contact us as soon as possible. We are committed to providing our Club Members with a perfect experience every time and will be happy to make the necessary adjustments.
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Due to a very high volume of orders placed daily, we are experiencing delays in shipment.
If you have received an order confirmation by email, your order was received and is being processed as quickly as possible for shipment. We appreciate your understanding and look forward to delivering your order.
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The caffeine content per brewed capsule will vary between approximately 60 and 150 mg for the espressos. Double Espressos contain less than 200 mg. The Gran Lungo capsules contain between 120 and 200 mg of caffeine. Our Coffee and Alto capsules contain 130 to 200 mg of caffeine per cup. The Half Caffeinato blend contains approximately 90 mg of caffeine. Finally, the decaffeinated blends contain no more than 12 mg of caffeine.
The variation in the amount of caffeine depends mainly on the green coffee (Robusta contains roughly twice as much caffeine as Arabica), the amount of ground coffee in the capsule, the degree of roasting, and to a lesser extent, the coffee origin. There is no correlation between the assigned "intensity" and caffeine content.
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Yes. Our call center can be reached at 800-562-1465 (OriginalLine) or 877-964-6299 (VertuoLine). We are available 24 hours a day, 7 days a week. Please note that we are currently experiencing a high volume of calls and appreciate your patience.
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You may track your package online by clicking here, selecting your order from the list, and then clicking the "Order Tracking" link at the bottom of the page, above the "Make this order recurrent" button. Please wait 24 hours after placing your order for your tracking status to be updated.
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