Top 5 FAQ
If you find something is missing, damaged, or incorrect in your order, please contact us as soon as possible. We are committed to providing our Club Members with a perfect experience every time and will be happy to make the necessary adjustments.
Please contact us as soon as possible via LiveChat or toll-free phone at 800-562-1465. We are available 8:30am-8:00pm EST Monday-Friday. We are committed to providing our Club Members with a perfect experience every time and will be happy to assist you.
Nespresso recommends you descale your machine on a regular basis, every 3 months or every 300 capsules (whichever comes first). Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.
Each Descaling Kit contains two packs of solution and costs $8.95. Descaling Kits are available for purchase by toll-free phone or online via this link.
View our Machine Assistance page for how-to videos and instructions.
The caffeine content per brewed capsule will vary between approximately 60 and 150 mg for the espressos. Double Espressos contain less than 200 mg. The Gran Lungo capsules contain between 120 and 200 mg of caffeine. Our Coffee and Alto capsules contain 130 to 200 mg of caffeine per cup. The Half Caffeinato blend contains approximately 90 mg of caffeine. Finally, the decaffeinated blends contain no more than 12 mg of caffeine.
The variation in the amount of caffeine depends mainly on the green coffee (Robusta contains roughly twice as much caffeine as Arabica), the amount of ground coffee in the capsule, the degree of roasting, and to a lesser extent, the coffee origin. There is no correlation between the assigned "intensity" and caffeine content.
Yes. Our call center can be reached at 800-562-1465 (OriginalLine) or 877-964-6299 (VertuoLine). We are available 8:30am-8:00pm EST Monday-Friday. Please note that we are currently experiencing a high volume of calls and appreciate your patience.