Top 5 FAQ
If you find something is missing, damaged, or incorrect in your order, please contact us as soon as possible. We are committed to providing you with a perfect experience every time and will be happy to make the necessary adjustments.
We are available 24 hours a day, 7 days a week. Our call center can be reached at 800-562-1465 (OriginalLine) or 877-964-6299 (VertuoLine). Please note that we are currently experiencing a high volume of calls and appreciate your patience.
Due to a very high volume of orders placed daily, we are experiencing delays in shipment.
If you have received an order confirmation by email, your order was received and is being processed as quickly as possible for shipment. We appreciate your understanding and look forward to delivering your order.
Nespresso recommends you descale your machine on a regular basis, every 3 months or every 300 capsules (whichever comes first). Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.
Each Descaling Kit contains two packs of solution and costs $8.95. Descaling Kits are available for purchase by toll-free phone or online via this link.
View our Machine Assistance page for how-to videos and instructions.
Most all of our espressos contain caffeine within the range of 50-100 mg per cup. This includes Original Espressos and Espresso Lungos, and Vertuo Espressos, Gran Lungos, and Double Espressos.
Based on their Robusta content, the following are exceptions: Vertuo Espresso Diavolitto contains 150 mg of caffeine, and Original Kazaar and Nespresso Professional Ristretto Intenso contain 120 mg per cup.
All Vertuo coffees (7.77 oz.), including XL (14 oz.), have a range of 170-200 mg per cup. Due to its higher volume, the Carafe Pour-Over Style coffee (18 oz.) contains over 200 mg of caffeine per complete capsule serving; because this particular coffee is intended to be enjoyed over multiple “cups”, this still meets our standards for the 200 mg ‘per cup’ limit.
As coffee is a “live” product, caffeine content may vary, and so we are only able to provide a range of caffeine (with exceptions as above) in order to be as accurate as possible. Also, coffees within the same size range can fall lower or higher within the caffeine spectrum: for example, Fortado contains higher levels of Robusta than other Gran Lungos, and so would contain more caffeine than its Gran Lungo counterparts.