Top 5 FAQ
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Please contact us as soon as possible via LiveChat or toll-free phone at 800-562-1465. We are committed to providing our Club Members with a perfect experience every time and will be happy to assist you.
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You may track your package online by clicking here and entering your 8-digit order number. Please wait 24 hours after placing your order for your tracking status to be updated.
Your last shipping confirmation email will contain the order number after your order completely processes.
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If you find something is missing, damaged, or incorrect in your order, please contact us as soon as possible via LiveChat or toll-free phone at 800-562-1465. We are committed to providing our Club Members with a perfect experience every time and will be happy to make the necessary adjustments.
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Nespresso recommends you descale your machine on a regular basis, every 3 months or every 300 capsules (whichever comes first). Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.
Each Descaling Kit contains two packs of solution and costs $8.95. Descaling Kits are available for purchase by toll-free phone or online via this link.
View our Machine Assistance page for how-to videos and instructions.
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The caffeine content per brewed Espresso capsule will vary between approximately 55 and 65 mg (with the exception of Kazaar, which has approximately 125 mg). The Lungo blends contain 20% more coffee per capsule; therefore, they have slightly higher caffeine content, about 77-85 mg.