Free delivery is available for a number of different delivery methods, depending on what you are ordering.
Free Standard or Pick Up Point delivery is available on all orders of 50 or more capsules, or any order including a Nespresso coffee machine. Please note that Pick Up Point delivery is not available for your first order.
Next Day delivery is available on orders of 100 capsules or more for eligible postcodes.
Boutique Pick Up is free on any size order, and available for our permanent capsule range only.
Please check the information on the delivery page when placing your order to see the options available for your chosen delivery address.
This message can appear in three different cases:
You may already be registered with that email address. If you think you may have previously registered, please request a forgotten password link to reset your password.
Your email address may already be linked to a Nespresso account in a different country. If so, you will need to either request this be removed from the overseas account, or alternatively, use a different email address in the UK / Ireland.
If you are registering with your existing Membership number, there may be a typing error in the information provided, making it different to the information on your account. Double-check the spelling of the information, and that there is a space in the postcode.
In all cases, please ensure that you are on the correct Nespresso website - the flag in the bottom left corner will indicate which country you are attempting to register with. Please note that there are two separate sites for our UK and Irish Members.
If the problem persists, please do not hesitate to contact one of our Coffee Specialists here.
There are ten capsules per sleeve. The quantities online are shown in capsules, and must be selected in a multiple of ten. Please note, our Carafe Pour-Over blend contains seven capsules per sleeve and must be selected in multiples of seven.
You can recycle your old coffee machine or milk device at any Nespresso store, free of charge, within 28 days of purchasing a new electrical item from us.
We are not currently accepting any battery powered devices, or other electrical items.
Please ensure the item has been cleaned before it is returned for recycling, cleaning any milk / liquid residue from milk devices, and removing any capsules from coffee machines.
Please return the item in its original packaging, or a similar sized cardboard box.
Nespresso UK Ltd is a registered Member of ERP UK and WEEE Ireland WEEE producer compliance schemes. WEEE Producer Registration Number: UK: WEE/FB0144QR. ROI: 907W
As a certified B Corp, Nespresso are committed to use business as a force for good. B Corp is a global movement of brands that meet high standards of social and environmental sustainability. This certification reflects 30 years of Nespresso commitments to sustainability and will inspire us as continue this journey together. Find out more about our sustainability commitments here:
Podback is a coffee pod recycling service. The first of its kind in the UK, Podback was created in partnership with the biggest names in coffee pod systems, Nespresso, Nescafé Dolce Gusto and Tassimo, to give people who enjoy the quality and taste of coffee pods simple and easy ways to recycle them. All aluminium and plastic pods from participating brands are accepted and can be recycled via the Podback programme.
To find out how to recycle your capsules with Podback, please visit Podback
Nespresso recommends you descale your machine on a regular basis. Depending on your machine, this will be every 2-4 months or when your machine triggers an alert. Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.
Our Nespresso Descaling Kits can be located under 'Accessories'. Using the filters on the right of the page, set either 'Type' or 'Collection' to 'Maintenance'. Instructions on how to descale your machine are available online here by selecting your machine. Each Descaling Kit contains two packs of solution and are available to purchase online or over the phone.
If your Nespresso machine is not working or you are experiencing problems with your machine, simply choose your model and find everything you need to know about your machine here.
Otherwise, our Coffee Specialists are available to assist you over the phone or via a video call should you require any further support. We provide troubleshooting for all models of Nespresso machines, and you can contact our Coffee Specialists here. We kindly ask that you are with your machine at the time of calling and have its serial number to hand.
If a repair is required for your machine, Nespresso can offer spare parts, complimentary pick up and repair of your machine if within warranty.* We also offer the option of receiving a Nespresso PRELOVED machine instead of a repair (if eligible).
This service provides:
- Collection of your machine from an address of your choice. - Comprehensive diagnosis and repair of your machine. - Return of your machine directly to you. - 6 month limited repair warranty covering any work carried out.
We have replacement removable parts available to purchase for Nespresso machines, with the exception of some older, discontinued models of machine.
If you require a replacement part for your machine, please contact our Coffee Specialists here.
If your Nespresso machine is not working or you are experiencing problems with your machine, simply choose your model and find everything you need to know about your machine here.
Otherwise, our Coffee Specialists are available to assist you over the phone or via a video call should you require any further support. We provide troubleshooting for all models of Nespresso machines, and you can contact our Coffee Specialists here. We kindly ask that you ensure you are with your machine at the time of calling and have its serial number to hand.
We have replacement removable parts available to purchase for Nespresso milk devices, with the exception of some older, discontinued models.
If you require a replacement part for your machine, please contact our Coffee Specialists here.
For an ideal milk froth, we recommend the use of fresh, semi-skimmed pasteurized milk at fridge temperature. You can also use alternative milk options such as oat, soy or almond milk for your drink preparations. Plant-based beverages contain allergens (eg: soy, almond, gluten) and should be handled carefully by persons suffering from food allergies.
At Nespresso, sustainability is core to our business. With Nespresso PRELOVED, we are extending the life cycle of Nespresso Vertuo machines, while giving consumers the opportunity to use refurbished Nespresso machines, without compromising on the coffee experience.
Yes, your Nespresso PRELOVED machine will carry the remainder of your existing machines warranty OR upon receipt you will receive a 6-month warranty – whichever is longer.
Nespresso PRELOVED machines will be no older than 3 years old from the date they were originally manufactured. Nespresso may further review this based on insights on the success of the Nespresso PRELOVED programme.
We're currently aware of a delay to some of our UK orders and are extremely sorry for any inconvenience this may cause. We aim to keep you updated by email of any delays to your parcel. Please allow 2-6 working days and contact us if your order has not arrived by this time.
If you find something is missing, damaged, or incorrect in your order, please contact our Coffee Specialists here, no later than 2 months from delivery, and a refund or exchange will be arranged. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.
Once your order has been placed and processed by our warehouse, you will receive an email from nespresso@metapack.com. This will contain your order number and a link to our tracking site. You can also visit the tracking site directly by clicking here. Please wait 24 hours after placing your order for your tracking status to be updated.
If for any reason you don't receive an email, you can locate your order number from 'My Orders' when logged in online. Please note that your order history does not provide up-to-date tracking information for your parcel.
If your parcel is not yet trackable, please be assured that it will be on its way to you as soon as possible.
This system will allow you to track and trace your Nespresso delivery. We are unable to provide an exact time slot of when your parcel will be delivered. If you have any queries or need any assistance with tracking your order, please contact our Coffee Specialists here.
Next Day Delivery:
UK Mainlandonly – delivery the following day (Monday to Saturday) for orders placed by 5pm the previous working day. For first time customers, delivery may take 2-5 working days.
Priced at £4.95 / €5.95, or free when ordering 100 or more capsules, a coffee machine or Aeroccino. If your chosen delivery address is eligible for Next Day Delivery, it will appear in the delivery options at checkout. Signed for service unless opt out box is ticked.
Standard Delivery:
Republic of Ireland - delivery within 1-3 days (Monday to Friday) for orders placed by 11am the previous working day
Northern Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight and Channel Islands – delivery within 2-5 working days (Monday to Saturday) for orders placed by 8pm the previous working day
Free when ordering 50 or more capsules, or a coffee machine. Signed for service unless opt out box is ticked.
Sunday Delivery: Guaranteed Sunday delivery between 9am and 5pm, with a pre-notified one-hour delivery window. Orders must be placed by 12pm on Saturday. UK mainland only.
Sunday delivery is not available for Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight or Channel Islands. You can find a full list of ineligible postcodes here.
Priced at £8.95 or half price (£4.45) for orders over 100 capsules. If you are not home to receive your order, you can request that the driver leaves it safe or with a neighbour by responding to your email/SMS notifications.
We recommend that you click on the 'Learn More' button to read the terms and conditions attached to the delivery option you have selected at the point of ordering to ensure that your parcel is delivered within the timeframe you are expecting.
**Please be aware that local events can cause delays with your Courier and therefore could impact deliveries. A communication will be shared by the Courier if you are impacted**
We regret to inform you that unwanted coffee cannot be returned or exchanged if purchased in a Boutique, so we would ask you to double-check your chosen blends before ordering with our Boutique Coffee Specialists.
If your capsules purchased in a Boutique are damaged on opening the sleeve, these can only be returned to or exchanged in a Boutique.
Purchases made online or by telephone
We hope that you will be happy with your choice of our coffee blends. Should you change your mind, Nespresso is happy to exchange or refund purchases made via our website, Appor over thetelephone, provided they are returned in a saleable and unused condition and in their original packaging, within 14 days.
To arrange the collection, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned capsules, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order, or as a credit on your Nespresso account, to be used against future orders.
Please note that if the purchase of the unwanted capsules has resulted in a free gift being included in your order, the free gift will also need to be returned, in an unused and saleable condition.
In the interests of hygiene and consumer safety, we are unable to accept returns of coffee capsules and food bites, where the packaging has been opened or damaged after delivery.
Should you receive damaged capsules, please notify us as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.
We hope you’ll always love the Nespresso accessories you purchase. Should you change your mind, you have the right to return goods that don’t suit you within 14 days of delivery, so long as they are in an undamaged and unused condition.
(Over the festive period, we will be offering an extended returns period in conjunction with our existing returns policy. You will be able to return unused or undamaged products between 18th November 2023 and 31st January 2024)
Purchases made in Boutique
Unwanted accessories that were purchased in a Boutique can either be returned directly to the Boutique where purchased, or a collection can be arranged with our Coffee Specialists here. Once we receive your returned accessory, Nespresso will reimburse you within a maximum of 14 days of receipt.
Purchases made online or by telephone
To arrange the collection, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned accessory, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or your Nespresso account for use against your future order.
Should you receive a damaged accessory, please notify us as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.
Should you ever wish to return a Nespresso machine, purchased directly from Nespresso, this can be done within 14 days of delivery, so long as the machine remains in an undamaged and unused condition.
(Over the festive period, we will be offering an extended returns period in conjunction with our existing returns policy. You will be able to return unused or undamaged products between 18th November 2023 and 31st January 2024)
Purchases made in a Boutique
Unwanted machines that were purchased in a Boutique can either be returned directly to the Boutique where purchased, or a collection can be arranged with our Coffee Specialists here. Once we receive your returned machine, Nespresso will reimburse you within a maximum of 14 days of receipt.
Purchases made online or by telephone
To arrange the collection of an unwanted Nespresso machine, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned machine, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or to your Nespresso account, to be used against a future order.
Should you receive a damaged machine, please notify us by telephone or Live Chat as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.
Machines purchased in a Nespresso stockist
Machines purchased through one of our retail partners must be returned to the original store of purchase, in line with that store’s own returns policy. Nespresso is unable to give refunds for machines purchased from anywhere other than Nespresso directly.
Technical Issues
If you are experiencing a technical issue, or need assistance with your machine, please visit our Machine Assistance pages. The advice and video available may resolve the problem. For any further assistance, please contact our Coffee Specialists here.
Yes. Nespresso Coffees are compliant with the Muslim and Jewish religious requirements, and are thus halal and kosher certified, respectively.
In keeping with kosher certification, the Coffees without flavours are “Passover” certified. Coffees with flavours are ”Parve” certified.
The amount of caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approximately 1.3% of caffeine. Decaffeinated capsules contain less than 0.1% of caffeine. The classic Nespresso capsules contain approx 5g of ground coffee whereas the Lungo capsules contain approx 6g of ground coffee.
Example: a pure Arabica coffee in a classic Nespresso capsule (5g) containing 5g x 1.3% = 0.065g= 65 milligrams (mg) of caffeine.
Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Standards Agency):
Cup of filter coffee: 75mg Mug of instant coffee: 100 mg Tea cup: 50mg Standard cola drink: up to 40mg Standard energy drink: 80 mg Dark chocolate bar: up to 50mg
We can confirm that the inner layer of the capsules do not contain Bisphenol A (BPA) or Shellac.
If you are registered for online ordering, your Membership number can be found by logging into the website, and accessing any option in the account menu (for example 'My Orders'). Your Membership number will be displayed on the left-hand side under your name. Please note that this is generated a few hours after first registering.
If you are not registered for online ordering, your Membership number can be found on the top right-hand side of your invoices.
If you are having difficulty logging into your online account, please try the following:
1. Check you are on the correct website by confirming the flag displayed in the bottom left corner of the screen. If you are a Nespresso Professional customer, please visit our Professional site.
2. You will need to use the same email address as registered on your Nespresso account - double-check the spelling. If you are unsure what email address is currently registered, please contact Nespresso.
3. If your account is not yet setup for online ordering, please click on 'Register' and fill in the relevant fields. If you already have a Nespresso Membership number, please enter this when you register.
4. If your password is incorrect, please use the 'forgotten your password' function. This will send you an email to reset the password for your account. Please check any junk and spam folders as this email can sometimes be diverted there. The link will remain valid for 3 days.
If you require any further assistance, please contact our Coffee Specialists here.
Some errors can be rectified online, whereas some will require you to speak with our Coffee Specialists. Please see the below list of the most common error codes and how best to resolve them. If you have encountered an error code that is not listed below, please call us and our Coffee Specialists will be happy to help.
703 error code We apologise but are unable to process your request with the details provided. To continue please call Nespresso and specify the code 703.
709 error code We apologise, but there seems to be an issue with accessing the appropriate delivery information for this order. If you are trying to copy a previous order, please ensure the delivery method is still available (for example Sunday Delivery may not be available if you are trying to place the order after the final cut-off. If the problem persists, please call Nespresso and specify the code 709.
710 error code Unfortunately your registration has not yet been completed. Please allow 30 minutes and try again. Should you continue to see this message please call Nespresso and specify the error code 710.
711 error code We apologise but are unable to process your order. To continue with your order please call Nespresso and specify the code 711.
729 & 740 error codes There is a problem with your account. Please call Nespresso and specify the code 729/740.
741 error code A problem occurred due to a technical problem. Please try closing your browser and reloading the webpage. If the issue persists, please call Nespresso and specify the code 741.
766 error code The transaction failed. This may be due to an error inputting the card details, 3D secure details, or the card has been declined by your bank. Please try placing your order again. If the problem persists, contact Nespresso and specify the code 766.
767 error code There was an error when trying to save your card as the default billing address does not match the billing address of the card. Amend the address before trying again. If the problem persists, please contact Nespresso and specify the code 767.
814 error code Your credentials are not valid for this current store. You may be trying to log in on a different country’s website. On the desktop website, please ensure the flag in the bottom left corner of the page shows the United Kingdom or Ireland, as required, before trying again. On the App, press ‘More’, then ’Countries & Languages’ and ensure the correct country is selected, before trying again. If the problem persists, please contact Nespresso and specify the code 814.
Generic error code of numbers and letters (e.g. 54-fta) We apologise, but the website has encountered a temporary error. Please wait a few minutes before trying to process your request again. If the problem persists, please contact Nespresso and specify the code you encountered.
This message can appear in three different cases:
1. You may already be registered with that email address. If you think you may have previously registered, please request a forgotten password link to reset your password.
2. Your email address may already be linked to a Nespresso account in a different country. If so, you will need to either request this be removed from the overseas account, or alternatively, use a different email address in the UK / Ireland.
3. If you are registering with your existing Membership number, there may be a typing error in the information provided, making it different to the information on your account. Double-check the spelling of the information, and that there is a space in the postcode.
In all cases, please ensure that you are on the correct Nespresso website - the flag in the bottom left corner will indicate which country you are attempting to register with. Please note that there are two separate sites for our UK and Irish Members.
If the problem persists, please do not hesitate to contact our Coffee Specialists here.
Enjoy free standard delivery with all orders containing 50 capsules or more.
If payment fails for your Auto Delivery, you can go online here and update your payment details. Payment will be reattempted 5 times if no action is taken.
As a Nespresso Plus member, on every purchase of over 70 capsules you will receive a coffee of the month, which will be a free sleeve of coffee that is tailored to your taste. You will also receive machine and accessory discounts and early/exclusive access to private sales.
If you terminate before you have paid all 24 monthly fees, you will be required to pay a termination fee, amount dependent on your machine type. For more information, please contact our Coffee Specialists here.
Please note, Nespresso credit cannot be used to pay a termination fee.
Yes, if you switch from your old coffee Subscription i.e 10% extra credit to a new Nespresso Plus coffee plan, you will no longer receive the additional 10% credit. These plans are no longer available and cannot be re-instated once cancelled.
We have a variety of special offers throughout the year, exclusively for Nespresso Members.
The best way to receive special offers is by email. You may join our mailing list by logging into your account, clicking “Welcome” at the top of the page, and selecting “Contact Preferences” from the drop-down menu.
Nespresso & You is a tiered benefit system, rewarding for longevity of Membership and consumption. You can find more information here.
The Nespresso & You discount is only valid on full priced machines and therefore cannot be used in conjunction with any other offer.
To speak to one of our Coffee Specialists, please contact us here for Whatsapp/ Live Chat or alternatively on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available Monday-Friday 8am-6pm, and Saturday 9am-4pm.
We always aim to deliver the ultimate coffee experience. If you believe we have failed to achieve this we would like to hear from you.
We hope you are happy with the resolution provided by our Coffee Specialists, but if you are not entirely satisfied, the matter can be escalated to their Team Leader to review with you further.