Free delivery is available for a number of different delivery methods, depending on what you are ordering.
Free Standard or Pick Up Point delivery is available on all orders of 50 or more capsules, or any order including a Nespresso coffee machine. Please note that Pick Up Point delivery is not available for your first order.
Next Day delivery is available on orders of 100 capsules or more for eligible postcodes.
Boutique Pick Up is free on any size order, and available for our permanent capsule range only.
Please check the information on the delivery page when placing your order to see the options available for your chosen delivery address.
There are ten capsules per sleeve. The quantities online are shown in capsules, and must be selected in a multiple of ten. Please note, our Carafe Pour-Over blend contains seven capsules per sleeve and must be selected in multiples of seven.
This message can appear in three different cases:
You may already be registered with that email address. If you think you may have previously registered, please request a forgotten password link to reset your password.
Your email address may already be linked to a Nespresso account in a different country. If so, you will need to either request this be removed from the overseas account, or alternatively, use a different email address in the UK / Ireland.
If you are registering with your existing Membership number, there may be a typing error in the information provided, making it different to the information on your account. Double-check the spelling of the information, and that there is a space in the postcode.
In all cases, please ensure that you are on the correct Nespresso website - the flag in the bottom left corner will indicate which country you are attempting to register with. Please note that there are two separate sites for our UK and Irish Members.
If the problem persists, please do not hesitate to contact one of our Coffee Specialists here.
You can recycle your old coffee machine or milk device at any Nespresso store, free of charge, within 28 days of purchasing a new electrical item from us.
We are not currently accepting any battery powered devices, or other electrical items.
Please ensure the item has been cleaned before it is returned for recycling, cleaning any milk / liquid residue from milk devices, and removing any capsules from coffee machines.
Please return the item in its original packaging, or a similar sized cardboard box.
Nespresso UK Ltd is a registered Member of ERP UK and WEEE Ireland WEEE producer compliance schemes. WEEE Producer Registration Number: UK: WEE/FB0144QR. ROI: 907W
As a certified B Corp, Nespresso are committed to use business as a force for good. B Corp is a global movement of brands that meet high standards of social and environmental sustainability. This certification reflects 30 years of Nespresso commitments to sustainability and will inspire us as continue this journey together. Find out more about our sustainability commitments here:
Podback is a coffee pod recycling service. The first of its kind in the UK, Podback was created in partnership with the biggest names in coffee pod systems, Nespresso, Nescafé Dolce Gusto and Tassimo, to give people who enjoy the quality and taste of coffee pods simple and easy ways to recycle them. All aluminium and plastic pods from participating brands are accepted and can be recycled via the Podback programme.
To find out how to recycle your capsules with Podback, please visit Podback
If your Nespresso machine is not working or you are experiencing problems with your machine, simply choose your model and find everything you need to know about your machine here.
Otherwise, our Coffee Specialists are available to assist you over the phone or via a video call should you require any further support. We provide troubleshooting for all models of Nespresso machines, and you can contact our Coffee Specialists here. We kindly ask that you are with your machine at the time of calling and have its serial number to hand.
If a repair is required for your machine, Nespresso can offer spare parts, complimentary pick up and repair of your machine if within warranty.* We also offer the option of receiving a Nespresso PRELOVED machine instead of a repair (if eligible).
This service provides:
- Collection of your machine from an address of your choice. - Comprehensive diagnosis and repair of your machine. - Return of your machine directly to you. - 6 month limited repair warranty covering any work carried out.
Downloadable instructions for usage and descaling can be found by viewing the Machine Assistance section of our website and selecting the appropriate model. A PDF version of the manual will be available on this page, which you can download and save. On these pages you will also find several guides for machine use, along with helpful videos and troubleshooting tips.
Should you need any further assistance, please contact our Coffee Specialists here.
We are sorry to hear of the delay, whilst we don’t know the specific reason for the delay, DPD will communicate directly with the relevant information and will provide a new date. We cannot influence the DPD delivery timeframes, however you can manage this directly with DPD via the DPD App or text/email communications.
If your Nespresso machine is not working or you are experiencing problems with your machine, simply choose your model and find everything you need to know about your machine here.
Otherwise, our Coffee Specialists are available to assist you over the phone or via a video call should you require any further support. We provide troubleshooting for all models of Nespresso machines, and you can contact our Coffee Specialists here. We kindly ask that you ensure you are with your machine at the time of calling and have its serial number to hand.
We have replacement removable parts available to purchase for Nespresso milk devices, with the exception of some older, discontinued models.
If you require a replacement part for your machine, please contact our Coffee Specialists here.
For an ideal milk froth, we recommend the use of fresh, semi-skimmed pasteurized milk at fridge temperature. You can also use alternative milk options such as oat, soy or almond milk for your drink preparations. Plant-based beverages contain allergens (eg: soy, almond, gluten) and should be handled carefully by persons suffering from food allergies.
At Nespresso, sustainability is core to our business. With Nespresso PRELOVED, we are extending the life cycle of Nespresso Vertuo machines, while giving consumers the opportunity to use refurbished Nespresso machines, without compromising on the coffee experience.
Yes, your Nespresso PRELOVED machine will carry the remainder of your existing machines warranty OR upon receipt you will receive a 6-month warranty – whichever is longer.
Nespresso PRELOVED machines will be no older than 3 years old from the date they were originally manufactured. Nespresso may further review this based on insights on the success of the Nespresso PRELOVED programme.
UK Mainlandonly – delivery the following day (Monday to Saturday) for orders placed by 5pm the previous working day. For first time customers, delivery may take 2-5 working days.
Priced at £4.95 / €5.95, or free when ordering 100 or more capsules, a coffee machine or Aeroccino. If your chosen delivery address is eligible for Next Day Delivery, it will appear in the delivery options at checkout. Signed for service unless opt out box is ticked.
Standard Delivery:
Republic of Ireland - delivery within 1-3 days (Monday to Friday) for orders placed by 11am the previous working day
Northern Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight and Channel Islands – delivery within 2-5 working days (Monday to Saturday) for orders placed by 8pm the previous working day
Free when ordering 50 or more capsules, or a coffee machine. Signed for service unless opt out box is ticked.
Sunday Delivery: Guaranteed Sunday delivery between 9am and 5pm, with a pre-notified one-hour delivery window. Orders must be placed by 12pm on Saturday. UK mainland only.
Sunday delivery is not available for Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight or Channel Islands. You can find a full list of ineligible postcodes here.
Priced at £8.95 or half price (£4.45) for orders over 100 capsules. If you are not home to receive your order, you can request that the driver leaves it safe or with a neighbour by responding to your email/SMS notifications.
We recommend that you click on the 'Learn More' button to read the terms and conditions attached to the delivery option you have selected at the point of ordering to ensure that your parcel is delivered within the timeframe you are expecting.
**Please be aware that local events can cause delays with your Courier and therefore could impact deliveries. A communication will be shared by the Courier if you are impacted**
We accept PayPal (UK only, excluding Northern Ireland) and all major credit and debit cards, including Visa, Visa Debit, MasterCard, and American Express.
We do not currently accept Laser cards in the Republic of Ireland Or Maestro in the UK or Republic of Ireland as a payment method.
Please note: We are currently unable to process recycling collections added to a Pickup Point Delivery. Your recycling bags can be taken to a Pickup Point separately, simply select to print a label at home or select from the store to print it.
You can also drop off your used capsules for recycling - find out more here.
We regret to inform you that unwanted coffee cannot be returned or exchanged if purchased in a Boutique, so we would ask you to double-check your chosen blends before ordering with our Boutique Coffee Specialists.
If your capsules purchased in a Boutique are damaged on opening the sleeve, these can only be returned to or exchanged in a Boutique.
Purchases made online or by telephone
We hope that you will be happy with your choice of our coffee blends. Should you change your mind, Nespresso is happy to exchange or refund purchases made via our website, Appor over thetelephone, provided they are returned in a saleable and unused condition and in their original packaging, within 14 days.
To arrange the collection, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned capsules, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order, or as a credit on your Nespresso account, to be used against future orders.
Please note that if the purchase of the unwanted capsules has resulted in a free gift being included in your order, the free gift will also need to be returned, in an unused and saleable condition.
In the interests of hygiene and consumer safety, we are unable to accept returns of coffee capsules and food bites, where the packaging has been opened or damaged after delivery.
Should you receive damaged capsules, please notify us as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.
Should you ever wish to return a Nespresso machine, purchased directly from Nespresso, this can be done within 14 days of delivery, so long as the machine remains in an undamaged and unused condition.
(Over the festive period, we will be offering an extended returns period in conjunction with our existing returns policy. You will be able to return unused or undamaged products between 18th November 2023 and 31st January 2024)
Purchases made in a Boutique
Unwanted machines that were purchased in a Boutique can either be returned directly to the Boutique where purchased, or a collection can be arranged with our Coffee Specialists here. Once we receive your returned machine, Nespresso will reimburse you within a maximum of 14 days of receipt.
Purchases made online or by telephone
To arrange the collection of an unwanted Nespresso machine, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned machine, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or to your Nespresso account, to be used against a future order.
Should you receive a damaged machine, please notify us by telephone or Live Chat as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.
Machines purchased in a Nespresso stockist
Machines purchased through one of our retail partners must be returned to the original store of purchase, in line with that store’s own returns policy. Nespresso is unable to give refunds for machines purchased from anywhere other than Nespresso directly.
Technical Issues
If you are experiencing a technical issue, or need assistance with your machine, please visit our Machine Assistance pages. The advice and video available may resolve the problem. For any further assistance, please contact our Coffee Specialists here.
We hope you’ll always love the Nespresso accessories you purchase. Should you change your mind, you have the right to return goods that don’t suit you within 14 days of delivery, so long as they are in an undamaged and unused condition.
(Over the festive period, we will be offering an extended returns period in conjunction with our existing returns policy. You will be able to return unused or undamaged products between 18th November 2023 and 31st January 2024)
Purchases made in Boutique
Unwanted accessories that were purchased in a Boutique can either be returned directly to the Boutique where purchased, or a collection can be arranged with our Coffee Specialists here. Once we receive your returned accessory, Nespresso will reimburse you within a maximum of 14 days of receipt.
Purchases made online or by telephone
To arrange the collection, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned accessory, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or your Nespresso account for use against your future order.
Should you receive a damaged accessory, please notify us as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.
Yes. Nespresso Coffees are compliant with the Muslim and Jewish religious requirements, and are thus halal and kosher certified, respectively.
In keeping with kosher certification, the Coffees without flavours are “Passover” certified. Coffees with flavours are ”Parve” certified.
No other capsule material that we have examined can protect the freshness and aromas of our coffees, while interacting with our machines in such a way as to consistently produce the high-quality coffee that our consumers have come to expect.
In addition, aluminium has the unique advantage of being infinitely recyclable. The use of aluminium also allows us to eliminate the need for any additional packaging or over wrap to protect freshness, and its light weight offers transportation and environmental savings when compared to other materials.
Within the capsule, the coffee is separated from the aluminium by a food-grade lacquer.
The amount of caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approximately 1.3% of caffeine. Decaffeinated capsules contain less than 0.1% of caffeine. The classic Nespresso capsules contain approx 5g of ground coffee whereas the Lungo capsules contain approx 6g of ground coffee.
Example: a pure Arabica coffee in a classic Nespresso capsule (5g) containing 5g x 1.3% = 0.065g= 65 milligrams (mg) of caffeine.
Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Standards Agency):
Cup of filter coffee: 75mg Mug of instant coffee: 100 mg Tea cup: 50mg Standard cola drink: up to 40mg Standard energy drink: 80 mg Dark chocolate bar: up to 50mg
To reset your password, please go to 'Login' and then 'Forgot Your Password?'.
When you have reached the reset password page, please enter your email address in the space provided. You will need to use the email address which is registered to your Nespresso account in order for this link to be sent successfully.
We will email you a link, which you can then use to log in on our website. The link should arrive within 24 hours and will remain valid for 3 days from receipt. Please note this link may be sent to you junk mail folder, so we would recommend checking this folder if it has not been received into your main inbox.
Alternatively, you can change your password by logging in and clicking on the 'My Personal Information' tab visible next to your name at the top of the page.
3D secure was created by Visa and Mastercard, to add another layer of security to online purchases, similar to Chip and PIN in stores.
The 3D secure pop-up will show you the personal message you used when you registered for 3D secure, and you will need to input your 3D secure password. The personal message selected at registration will be displayed so that you know that the popup is genuine. This pop-up is controlled by the bank the card is issued by, not by Nespresso.
If you are registered for online ordering, your Membership number can be found by logging into the website, and accessing any option in the account menu (for example 'My Orders'). Your Membership number will be displayed on the left-hand side under your name. Please note that this is generated a few hours after first registering.
If you are not registered for online ordering, your Membership number can be found on the top right-hand side of your invoices.
If you are having difficulty logging into your online account, please try the following:
1. Check you are on the correct website by confirming the flag displayed in the bottom left corner of the screen. If you are a Nespresso Professional customer, please visit our Professional site.
2. You will need to use the same email address as registered on your Nespresso account - double-check the spelling. If you are unsure what email address is currently registered, please contact Nespresso.
3. If your account is not yet setup for online ordering, please click on 'Register' and fill in the relevant fields. If you already have a Nespresso Membership number, please enter this when you register.
4. If your password is incorrect, please use the 'forgotten your password' function. This will send you an email to reset the password for your account. Please check any junk and spam folders as this email can sometimes be diverted there. The link will remain valid for 3 days.
If you require any further assistance, please contact our Coffee Specialists here.
Enjoy free standard delivery with all orders containing 50 capsules or more.
If payment fails for your Auto Delivery, you can go online here and update your payment details. Payment will be reattempted 5 times if no action is taken.
As a Nespresso Plus member, on every purchase of over 70 capsules you will receive a coffee of the month, which will be a free sleeve of coffee that is tailored to your taste. You will also receive machine and accessory discounts and early/exclusive access to private sales.
If you terminate before you have paid all 24 monthly fees, you will be required to pay a termination fee, amount dependent on your machine type. For more information, please contact our Coffee Specialists here.
Please note, Nespresso credit cannot be used to pay a termination fee.
Yes, if you switch from your old coffee Subscription i.e 10% extra credit to a new Nespresso Plus coffee plan, you will no longer receive the additional 10% credit. These plans are no longer available and cannot be re-instated once cancelled.
We have a variety of special offers throughout the year, exclusively for Nespresso Members.
The best way to receive special offers is by email. You may join our mailing list by logging into your account, clicking “Welcome” at the top of the page, and selecting “Contact Preferences” from the drop-down menu.
Nespresso & You is a tiered benefit system, rewarding for longevity of Membership and consumption. You can find more information here.
The Nespresso & You discount is only valid on full priced machines and therefore cannot be used in conjunction with any other offer.
To speak to one of our Coffee Specialists, please contact us here for Whatsapp/ Live Chat or alternatively on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available Monday-Friday 8am-6pm, and Saturday 9am-4pm.
We always aim to deliver the ultimate coffee experience. If you believe we have failed to achieve this we would like to hear from you.
We hope you are happy with the resolution provided by our Coffee Specialists, but if you are not entirely satisfied, the matter can be escalated to their Team Leader to review with you further.