The best way to quickly troubleshoot your machine alerts is via the Nespresso App. See our Machine Assistance page for pairing assistance. Once your machine is connected to the Wifi, your phone will automatically receive notifications about what to do when an issue occurs.

Here are the most common alerts:

• Unlocked machine: Your machine will not run if not properly closed. Make sure when locking it, to push the lever all the way to the left until it clicks.
• Empty water tank: Make sure the water tank has enough water before starting brewing.
• Eject previous capsule: For quality purposes, Vertuo Next will always require you to eject the previous capsule before brewing the next cup. If you simply wish to top up your coffee, you can do so by pushing the coffee button a second time within 30 seconds after brew.
• Blocked brew unit: The upper part of the brew unit that punctures the capsules may be blocked. Open the head of the machine and carefully try to spin the top round area to make sure it moves in both directions. Once moving, try brewing again.
• Capsule not recognized: Perform a cleaning procedure twice to ensure that there is no residue in the capsule recognition. See this video for cleaning instructions.
• Electronic error: Restart the machine by disconnecting the power cord from the outlet and plug back after 10 seconds. If problem persists, perform factory reset. See our Machine Assistance page for factory reset instructions.
• Descale needed: For optimal performance, your machine must be descaled every 3 months. See this video for descaling instructions.

If problem persists, please contact our toll-free number, 800-562-1465, so we can better assist.

Please refer to our complete machine use and troubleshooting information here.

1. Login to your Nespresso.com account, then click here and delete the Vertuo Next from your registered machines.
2. Factory reset the machine (refer to the machine assistance page for instructions).
3. Make sure the machine is plugged in and turned on. The machine will power off after 2 minutes of inactivity so make sure the machine stays on.
4. Go to your phone Bluetooth settings and unpair the machine if present. (Click here for iOS instructions or here for Android instructions.)
5. Make sure your phone software is up-to-date and your Nespresso App is the most recent version.
6. Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.
7. Place your smart device directly on top of the machine with no obstructions.
8. Launch the Nespresso App, and attempt pairing again.
9. Remember that the machine needs to be on throughout the pairing process and connecting to Wi-Fi. If it powers off, turn it back on.

Please contact us as soon as possible online, or through our toll-free number, 800-562-1465.

If you find something is missing, damaged, or incorrect in your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations can be processed once an order is submitted. Please contact us as soon as possible to request any changes to your order. We are available 24 hours a day, 7 days a week.

The machine subscription is currently inactive. There is no confirmed date when the machine plan will be reactivated.

When you sign up for a Nespresso Machine Plan, your monthly payments earn you Nespresso credits. Dollar for Dollar. You earn credits every month as soon as you make the monthly payment. The credits are automatically added to your Nespresso account.

Whether you want to spend it every month, or prefer to save up to order more later, the choice is yours. You can check your Nespresso credit balance any time by logging into your Nespresso.com account, by calling Nespresso Customer Service or visiting your nearest Nespresso Boutique.

Should you decide that the Nespresso Machine Plan is not for you anymore, you can cancel it at any time by calling our Customer Service. If you cancel your subscription within the first 14 days of receiving your coffee machine, you’ll return the machine and anything else that you have ordered with your credits; there is no shipping charge. If you cancel after the first 14 days, the relevant cancellation fee depending on the timing of your cancellation will be charged.  See Cancellation After Cooling Off Period in the terms and conditions.

Most all of our espressos contain caffeine within the range of 50-100 mg per cup. This includes Original Espressos and Espresso Lungos, and Vertuo Espressos, Gran Lungos, and Double Espressos.

Based on their Robusta content, the following are exceptions: Vertuo Espresso Diavolitto contains 150 mg of caffeine, and Original Kazaar and Nespresso Professional Ristretto Intenso contain 120 mg per cup.

All Vertuo coffees (7.77 oz.), including XL (14 oz.), have a range of 170-200 mg per cup. Due to its higher volume, the Carafe Pour-Over Style coffee (18 oz.) contains over 200 mg of caffeine per complete capsule serving; because this particular coffee is intended to be enjoyed over multiple “cups”, this still meets our standards for the 200 mg ‘per cup’ limit.

As coffee is a “live” product, caffeine content may vary, and so we are only able to provide a range of caffeine (with exceptions as above) in order to be as accurate as possible. Also, coffees within the same size range can fall lower or higher within the caffeine spectrum: for example, Fortado contains higher levels of Robusta than other Gran Lungos, and so would contain more caffeine than its Gran Lungo counterparts.

Nespresso coffees are very low in calories, anywhere from 2-5 calories per cup.

If you receive an error after attempting to use a promo code, please ensure you have met all promotion requirements outlined in the Terms & Conditions for the offer. If this does not resolve the error, or the error was not the result of using a promo code, please make a note of the error code/message and contact us for further assistance.

As a registered customer, you can change or update any address online by logging into your account online. After logging in, click "Welcome" and select "Addresses" from the drop-down menu. You can set other saved addresses as the default delivery address or default billing address by selecting this option below the specific address or click  "Add an address." You can also add a new address at checkout.

Please note, if you would like to update both the shipping and the billing address during checkout, you must first add it as a new address on step two of checkout, then select the new address as your billing address on step three of checkout.

Each Nespresso machine comes with at least a one-year manufacturer’s warranty, and lifetime troubleshooting assistance. Additionally, your warranty information can be found on the back of your user manual. To download a copy of your user manual, please visit our Machine Assistance page, select your machine model, and click the “User Manual” link at the top of the page.

Nespresso recommends you descale your machine on a regular basis, every three months or every 300 capsules (whichever comes first). Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature, and overall performance of your machine.

Each Descaling Kit contains two packets of solution and costs $10.99. Descaling Kits are available on the Accessories section of Nespresso.com to include with your online order, or can be purchased through our toll-free number.

View our Machine Assistance page for how-to videos and instructions.

Nespresso machines do not have a manual temperature control (with the exception of the Expert and Creatista models). If you have noticed a decrease in temperature over time, please descale your machine. We recommend descaling every 3 months or 300 capsules (whichever comes first).

For further assistance, please call our Machine Specialists via our toll-free number: 877.964.6299 for VertuoLine/800.562.1465 for OriginalLine. We are available 24 hours a day, 7 days a week.

We have a variety of special offers throughout the year, exclusively for registered Nespresso customers. The best way to receive special offers is by email. You may join our mailing list by logging into your account, clicking “Welcome” at the top of the page, and selecting “Contact Preferences” from the drop-down menu.

If you prefer to check out as a guest, you can still opt-in to Nespresso communication via e-mail and receive news and offers available to you.

Be sure to add nespresso@email.nespresso.com to your safe-senders list to ensure these emails are not blocked or redirected by spam filters.

We also invite you to follow Nespresso on Facebook, Instagram, and Twitter for exciting news, recipes, and offers.

For purchases of 10 or more machines to be used as corporate gifts, promotional incentives, and rewards, please connect with a Nespresso corporate specialist to receive information tailored to your specific program by contacting corporategift@nespresso.com.

If you have any questions about a recent order, machine offers or promotion codes, please click here and scroll to the bottom of the page to find contact options. 

Since 2014, Nespresso has developed a sustainability agenda through The Positive Cup, a program that encapsulates a vision for every cup of coffee to have a positive impact on the world. This newly announced roadmap builds on this foundation, expanding on our previous commitments to lower our carbon emissions, and renewing our goal to have a positive impact on the world. Our broader sustainability vision includes our approach to preserving exceptional coffees, building a resilient and regenerative coffee agriculture for Nespresso and the communities the business operates within, driving sustainable livelihoods for farmers, and building a circular business.

The AAA Sustainable Quality™ Program is a responsible coffee sourcing program designed to ensure the continued supply of high-quality coffee while improving the livelihoods of farmers and their communities and protecting the environment. Built in partnership with the Rainforest Alliance, AAA encompasses three pillars of impact; Quality, Productivity and Sustainability. Quality: Help farmers produce higher quality coffees which benefit from increased revenues and also provide access to new and differentiated markets. Productivity: Enable productivity improvements and assist in farm economic management, providing greater income stability to farmers. Sustainability: Improve the social and environmental sustainability of farming practices to increase the wellbeing and financial security of farmers, and protect natural capital. 

Earlier this year we launched our first organic coffee, Kahawa ya Congo, and we look forward to offering more organic options in the future.

In addition to this, we do offer coffee sourced from our AAA Sustainable Quality™ Program. The aim of this program, created in collaboration with the Rainforest Alliance in 2003, is to improve the growing practices of the farms from which the highest quality coffees are cultivated.

We believe that other dimensions of coffee production (e.g. economic and social aspects) are equally as important to producers, their communities and the future development of their farms.

The AAA Program incorporates the “Tool for the Assessment of Sustainable Quality” (TASQ™). TASQ categorizes and assesses each farm in order to determine how to improve the quality of the final coffee product and the socio-economic well-being of the farmers themselves. We are proud to say that we currently source over 90% of our coffee from the AAA program, and we are dedicated to increasing that percentage in the future.

For further information regarding our sustainability approach, please click here.

For decades, aluminum has been used to protect everyday food products – such as butter, chocolate and coffee – from exposure to oxygen, moisture and light. Because of its unique ability to protect against harmful substances, it keeps foods fresher for longer, preventing unnecessary waste. For the same reason, we use aluminum for Nespresso capsules. It’s able to protect the unique aromas and flavors of our coffees – unlike any other material available today.

In 2015, we piloted a program using recycled Nespresso capsules to make new Nespresso capsules. However, to create a more practical and scalable solution, we have redesigned our capsules to use less material and accept a wider range of aluminum alloys – leading to the 2020 roll-out of the first ever coffee capsules made using 80% recycled aluminum.

We’re even making new capsules using recycled aluminum. Our Original capsules are made using 80% recycled content, and in 2023 94% of the Vertuo ranges of capsules were made using 85% recycled aluminum.

Since 1991, Nespresso has sought to provide convenient means for consumers to be able to recycle their Nespresso capsules. Our capsules are made from aluminum, a material that can be recycled again and again, so these facilities have helped provide a practical pathway to more circular solutions. As of today, there are 71 countries with collection systems.

B Corp is a global movement of companies doing business responsibly and transparently while maintaining high sustainability standards. The B IMPACT ASSESSMENT (BIA) measures our company’s performance in five areas: governance, workers, community, environment and customers. A verified score of 80 or over qualifies for certification, which must be renewed every three years.

B Corp certification reflects a 30-year Nespresso commitment to sustainability, transparency and responsible business. We are immensely proud to be joining a community of like minds who share our belief that profit and purpose go hand-in-hand. This certification brings added value for our customers and affirms to Nespresso fans that their favorite coffee brand is doing business the right way.

Nespresso doesn’t just deliver exceptional coffee. We are committed to long-term change to meet the ongoing verified standards of a B Corp certification. From supporting independent farmers’ livelihoods worldwide and giving back locally through volunteer days, to collaborating with nonprofit partnerships like the Ali Forney Center to create limited-edition artist mugs — we strive to preserve a sustainable coffee ecosystem that helps local communities thrive and protects the environment. 

In order to become B Corp certified, companies must receive an 80 or above in a rigorous 5 pillar criteria that includes areas such as; Governance, Workers, Community, Environment and Customers. An example criteria would be the percentage of employees that volunteer or does your company monitor and record its universal waste production?