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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Machine Support
I need technical assistance for my machine. What should I do?
How can I restore the factory-programmed settings to my machine?
I find water in the tray that catches used capsules. Is this ok?
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Orders & order follow up
Which are the delivery fees and delivery time?
Does Nespresso offer tea or hot chocolate capsules?
How can I pay for my orders?
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Product Information
How can I track my order?
What are the differences between Aeroccino+ and Aeroccino 3?
Does Nespresso offer free shipping?
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Online Support
How do I change my Club account primary billing/ shipping address?
How can I place orders?
How do I reset my Club account password?
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Brand & Promotions
Nespresso Days - What type of capsules are included in the promotion?
Nespresso Days - Can I accumulate this promotion with other promotions or benefits?
Nespresso Days - What are the delivery services available?
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Recycling
Are Nespresso capsules recyclable?
¿Recibo algún obsequio si reciclo mis cápsulas?
How can I recycle my used capsules?
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Other
I would like to work for Nespresso. How can I apply?
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