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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Information
I am a private customer. How can I become a Nespresso Professional customer?
How can I become a Nespresso Professional customer?
I have already bought a Nespresso Professional machine. How can I create a Nespresso account?
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My Order
How can I order capsules and accessories?
What is the cost for shipping?
When will my order be delivered?
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My Online-Boutique
Where can I register to order Nespresso Professional products online?
What payment options do I have when I order online?
How do I order on the Internet?
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My Machine
What can I do when my machine no longer works properly?
How do I descale my Nespresso Professional machine?
What can I do when my Zenius 100 no longer works properly?
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Accounting
What can I do if I have misplaced my invoice?
When will I receive my invoice?
How can I use a direct debit mandate?
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Recycling
How can I recycle my Nespresso Professional capsules?
Is Nespresso coffee Fairtrade-certified?
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