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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
My email and password are not being recognised to log in. What do I do?
I’m a Nespresso member but don’t have online login details. How can I place an order?
How do I update my membership details?
Melbourne boutique closures
Why are you closing your boutiques in Victoria?
How long will the boutiques be closed for?
Can you still safely guarantee deliveries?
When are you re-opening your boutiques in Australia?
Can I recycle my capsules without going in the store?
When will coffee tastings in boutiques be available again?
Father's Day Promotion 2020
How can I claim for my $80/$40 Coffee Credit for the Father’s Day Promotion 2020?
When can I claim for my Nespresso Father’s Day Promotion 2020?
How can I claim for my $80 Cash Back for the Vertuo Father’s Day Promotion 2020?
Sustainability & Recycling
How can I recycle my Nespresso capsules?
Are Nespresso capsules recyclable?
Can I recycle my Nespresso capsules with my kerbside recycling?
Can I use non-Nespresso capsules in my Nespresso machine?
What is the Welcome Offer, and how do I order this?
How much caffeine is there in Nespresso coffee capsules?
What is Vertuo?
Why is the Vertuo crema so dense/thick?
How much caffeine do the Vertuo capsules contain?
Order & Delivery
My package has not arrived within the estimated time. What should I do now?
How can I cancel or amend my order?
What is the minimum coffee order quantity for online and phone orders?
Invoicing & Payment
How can I print a copy of an invoice?
What payment options does Nespresso offer?
I don’t want to receive paper invoices with my order. How can I arrange this?
Machine Subscription - How soon is the credit applied after the monthly payment has been taken?
Can the credit be accumulated on my Nespresso account? E.g. if not used for 4 months will the amount of credit be carried to the next month's plan.
Coffee Subscription - What is Nespresso credit?
I’m experiencing issues with my machine; how do I organise a repair service?
My Nespresso machine isn't pouring the right amount of coffee. What can I do?
Why isn't my Aeroccino frothing milk as well as it used to?
Brand & Promotions
Does Nespresso offer promotions?
Does Nespresso offer Gift Cards?
I would like to make a donation/sponsorship request for a charity. What should I do?
Data Security & Privacy
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