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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Is there a minimum order size?
How do I order online?
How do I set up a recurring/standing order?
What delivery options are available?
Am I able to get my coffee from boutiques?
How do I track my order?
How do I book my machine in for repair?
How often should I descale my machine?
My coffee machine is reporting a fault. Where can I get support?
How do I organise the pickup of my used Nespresso capsules?
Can I recycle Nespresso Professional capsules with Nespresso in-home capsules?
What is the best way for my business to recycle used Nespresso capsules?
How do I change my email address / login details?
Is it possible to have multiple email addresses on an online account?
Where do I find straws and nozzles (the Cappuccinatore kit) online?
Becoming a business customer
How do I become a business customer and order machines, capsules and accessories for my company?
Invoicing and payment
How do I get a copy of my invoice?
Can my invoice be emailed to me?
What are your Professional capsules made of?
There are a lot of varieties of coffee, how can I find the one(s) I will like/prefer?
What is an intense coffee?
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