Jump to Content
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Is there a minimum order size?
How do I order online?
How do I set up a recurring/standing order?
What delivery options are available?
Am I able to get my coffee from boutiques?
How do I track my order?
How do I descale my machine?
How do I book my machine in for repair?
How often should I descale my machine?
How do I organise the pickup of my used Nespresso capsules?
What is the bulk recycling service for Nespresso Professional customers?
Can I recycle Nespresso Professional capsules with Nespresso in-home capsules?
How do I change my email address / login details?
Where do I find straws and nozzles (the Cappuccinatore kit) online?
What should I do when I get an error message when I try to login?
Becoming a business customer
How do I become a business customer and order machines, capsules and accessories for my company?
Invoicing and payment
How do I get a copy of my invoice?
Can my invoice be emailed to me?
What are your Professional capsules made of?
What is an intense coffee?
There are a lot of varieties of coffee, how can I find the one(s) I will like/prefer?
Did this answer your question? If not,
ask us your question
, we will be pleased to help you.