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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a business customer
I want to become a business customer and order machines, cups and accessories for my company.
I’m a private customer and want to become a Nespresso business customer as well.
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Order & delivery
What is the minimum number of capsules in an order?
I haven’t received my order. What now?
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My online account
I receive an error message when trying to log in. What causes this?
Where can I find my company’s details on my online account? How can I modify them?
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Maintenance and malfunctions
My coffee machine is reporting a fault. Where can I get support?
How do I descale and clean my professional Nespresso machine?
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My invoices / My accounting
How can I receive a copy of my invoice?
I haven’t received my invoice. What now?
What are the advantages of e invoicing?
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Nespresso Products
Which machines do you propose?
Which coffee varieties do you propose?
Does your coffee contain allergens?
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Sustainability
I have read that Nespresso capsules will also be allowed in the blue bag from 1 January 2023. Is this correct?
How can I recycle my professional capsules?
What are your commitments regarding sustainability?
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