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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
COVID-19 RELATED QUESTIONS
Can I still buy coffee/machines/accessories?
I have not yet received my order. Normally, it is delivered quickly. Is there something wrong with my order?
Can I still recycle my Nespresso capsules?
Becoming a business customer
I’m a private customer and want to become a Nespresso business customer as well.
I’m a business customer and want to order capsules for home usage as well.
I’m a new customer and want to place my first coffee order.
How do I receive a customer number?
I’m getting an error message when I try to login.
I created a new password, but didn’t receive an activation email.
Maintenance and malfunctions
My coffee machine is reporting a fault. Where can I get support?
Where can I find cleaning instructions or manuals of my coffee machine?
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