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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a business customer
I’m a private customer and want to become a Nespresso business customer as well.
How can I contact a representative?
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Order & delivery
I'm a business customer. Can I order capsules for private use as well?
How long does it take before I receive my order?
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My online account
I receive an error message when trying to log in. What causes this?
Where can I find my company’s details on my online account? How can I modify them?
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Maintenance and malfunctions
How do I descale and clean my professional Nespresso machine?
My coffee machine is reporting a fault. Where can I get support?
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My invoices / My accounting
I haven’t received my invoice. What now?
How can I receive a copy of my invoice?
What are the advantages of e invoicing?
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Nespresso Products
Which machines do you propose?
Which coffee varieties do you propose?
Does your coffee contain allergens?
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Sustainability
How can I recycle my professional capsules?
I have read that Nespresso capsules will also be allowed in the blue bag from 1 January 2023. Is this correct?
What are your commitments regarding sustainability?
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