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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Information
The company I work for has a Nespresso Professional machine. How can I buy the capsules for my own consumption at the office (Individual Person)?
How can I have a Nespresso Professional machine in my business?
How to buy coffee capsules for the Nespresso Professional machine on the website?
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Online Account
I'm having trouble to log in. What to do?
How can I register on the website (Legal Entity)?
What should I do if an error occurs when placing my order online?
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Moment N
What is Moment N?
How can I register on the website as a collaborator (Moment N) to buy on the Nespresso Professional website?
Can I access my Domestic Line account with the same email as the Professional Line?
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Information on our Products
Do Nespresso capsules have an expiration date?
Can I buy a machine on the Nespresso Professional website?
Can I buy capsules from the professional line at Nespresso Boutiques?
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Order & order follow up
How to place orders?
Exchanges and returns
How can I track the delivery of orders?
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Payment
Request for Invoice and “Boleto Bancário”
What are the payment methods available on the website?
What are the main instructions for paying with a credit card?
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Machine Support
My Nespresso Professional machine is experiencing a problem or needs maintenance. What to do?
Where can I find an authorized service technician for the Nespresso machine in the Professional Line?
Can I receive support information for my machine?
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Sustainability
How to recycle my company's capsules? (Legal person)
What are the collection points for Nespresso capsules?
How can I recycle my professional line capsules (Moment N)?
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