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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Information
How do I become a Nespresso Professional customer?
What are the benefits of Nespresso Professional?
What is the Professional Product Line?
How do I create my online account?
Where can I find my customer number?
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Machines & Technical Support
How do I order machine spare parts & cleaning pads?
Where can I find tips and tricks for repairing and cleaning my Professional machine?
Where can I find the serial number of my Professional machine?
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Ordering and Order Tracking
Where is my order?
Can I order Classic and Vertuo Line capsules together with the Professional Pads?
How can I log in to my online account?
What are my advantages with an online account?
What are the packaging units of the coffee?
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Accounting
How do I get a copy of my invoice?
I paid my bill twice. How do I get a refund?
What are the bank details?
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Recycling
How does recycling work?
How do I order a recycling container for my company?
How do I proceed with a full recycling container?
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Contact
Has your request not been answered here?
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