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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Brand & Promotions
What is the Welcome Offer promotion?
How do I access the promotion sent to my email?
I think I received an email or a message on WhatsApp about a contest, what should I do?
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Machine Support and Troubleshooting
Aeroccino - What does the blinking red light mean?
My machine blinks 3 times and does not make preparations, what should I do?
Aeroccino - Why won't my Aeroccino froth?
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Online Support
I cannot login to my account.
The site does not accept my card or will not let me finish the payment.
I encountered the error code 766
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Orders & order follow up
Does Nespresso offer free shipping?
My order has damaged, missing or incorrect items. What should I do?
What are the delivery times for orders?
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Nespresso Coffee
Does Nespresso offer tea or hot chocolate capsules?
How many calories does a Nespresso capsule contain?
How much caffeine is in each capsule?
Do Nespresso capsules contain any allergens or gluten?
Do Nespresso capsules have an expiration date?
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Vertuo Next
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Product Information
What is the difference between the Aeroccino Black and Aeroccino 4?
How long does the travel mug keep my drink warm?
How many capsules are in a sleeve or box?
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Recycling and Sustainability
How can I recycle my capsules?
Where can I drop off my used capsules for recycling?
How does Nespresso recycle the capsules?
Why does Nespresso use aluminum to pack their capsules?
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Boutiques Nespresso
What are the opening hours of the Nespresso Boutiques In Chile?
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Accounting
What payment methods does Nespresso Chile offer?
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Other
I would like to work for Nespresso. How do I apply?
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