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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Black Friday 2022
Brand & Promotions
How do I access the promotion sent to my email?
What is the Welcome Offer promotion?
I think I received an email or a message on WhatsApp about a contest, what should I do?
Machine Support and Troubleshooting
Aeroccino - Why won't my Aeroccino froth?
Aeroccino - What does the blinking red light mean?
I need technical assistance for my machine. What should I do?
I cannot login to my account.
The site does not accept my card or will not let me finish the payment.
I encountered the error code 766
Orders & order follow up
My order has damaged, missing or incorrect items. What should I do?
How can I place an order?
What does it mean that my order is "processed"?
Does Nespresso offer tea or hot chocolate capsules?
How many calories does a Nespresso capsule contain?
How much caffeine is in each capsule?
Do Nespresso capsules contain any allergens or gluten?
What decaffeination process does Nespresso use?
What is the difference between the Aeroccino Black and Aeroccino 4?
How long does the travel mug keep my drink warm?
How many capsules are in a sleeve or box?
Recycling and Sustainability
How can I recycle my capsules?
Where can I drop off my used capsules for recycling?
How does Nespresso recycle the capsules?
Why does Nespresso use aluminum to pack their capsules?
What are the opening hours of the Nespresso Boutiques In Chile?
What payment methods does Nespresso Chile offer?
I would like to work for Nespresso. How do I apply?
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