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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becomig a Member
How can I procure a new professional Nespresso machine for my workplace?
Can I purchase Zenius machine online?
I already have a professional Nespresso machine I received or purchased from elsewhere.
What happens if my professional Nespresso machine has an issue or requires servicing?
Can you send me support information for my machine?
What is the Professional Coffee Service (PCS) and is my machine covered?
My company has had a name, address or other detail change.
How can I request a copy of an invoice, account extract or other document?
Payment and Invoicing
How will I receive my invoice?
How can I pay?
Order and Delivery
How do I order capsules? What is the minimum order?
I have received my order but an item is damaged.
I have received something from Nespresso I no longer wish to keep. Can I return it?
I have received an incorrect item/part
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