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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Orders & order follow up
Where can I purchase capsules?
When will I recive my order?
How can I track my order?
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Product Information
How many times can a capsule be used to make coffee?
Does Nespresso offer tea capsules or hot chocolate?
How much caffeine does a Nespresso capsule have?
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Online Support
I am a member of the Nespresso Club in another country. How do I transfer my membership to Colombia?
How to get my registration and password for the website?
I want to change my registration information
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Machine Support
The measure of coffee in my cup is too short. What I can do?
I have questions about the operation and / or maintenance of my machine
I find water in the tray where the capsules fall. It is normal?
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Recycling
How can I recycle my capsules?
Are Nespresso capsules recyclable?
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