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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
VERTUO LINE
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COVID19
Have all your boutiques already opened?
Can I order by phone?
Meanwhile, where can I buy my coffee?
Why is it that boutiques have reduced schedule?
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Orders & order follow up
Where can I purchase capsules?
When will I recive my order?
I have received damaged, incomplete or incorrect items, What should I do?
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Product Information
How many times can a capsule be used to make coffee?
Does Nespresso offer tea capsules or hot chocolate?
How much caffeine does a Nespresso capsule have?
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Online Support
How to get my registration and password for the website?
I want to change my registration information
I forgot my password. How do I get it back?
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Machine Support
The measure of coffee in my cup is too short. What I can do?
I have questions about the operation and / or maintenance of my machine
How often should I decalcify my machine?
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Recycling
How can I recycle my capsules?
Are Nespresso capsules recyclable?
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