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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the difference between KRUPS and DeLonghi machines ?
What is the shelf life of the capsules ?
What are the coffee capsules prices ?
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Orders & order follow up
How can I get the free shipping delivery ?
What are the payment methods with goods delivery ?
What does the same day delivery mean?
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Online Support
I cannot finish my order - what is wrong ?
How can I find out my membership number?
I forgot my password for webshop - what should I do ?
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Product Issue
How long is the factory warranty for my machine ?
How ist he repair organized out of warranty ?
How to make a reclamation of a machine in warranty ?
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Machine Support
How should I clean my machine ?
Can I use commercially available descaling?
I have MIELE machine - do you provide technical service ?
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Accounting
I did not found my invoice, can you issue a new one ?
Can you rewrite my invoice ?
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Brand & Promotions
Does Nespresso offer any discount ?
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Recycling
Where are the collection points for the capsules ?
How to ensure the collection of used capsules?
How to arrange pick up of used capsules to recycling?
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Other
Can I buy VertuoLine in Czech republic?
Where is the Nespresso store and what are the opening hours ?
I would like to work for Nespresso - what should I do ?
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