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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Can you return used capsules through Zásilkovna.cz?
Where can customers find the unique package return code?
What is the unique code used to return used aluminium capsules? Where can I find it?
Brand & Promotions
Does Nespresso offer any discount ?
What is the current opening hours of Nespresso Boutiques?
Is it possible to taste coffee in Nespresso Boutiques during COVID-19?
What measures do we follow in Nespresso Boutiques?
What is the difference between KRUPS and DeLonghi machines ?
Where are Nespresso machines produced ?
What are the coffee capsules prices ?
Orders & order follow up
How can I get the free shipping delivery ?
Where can I buy coffee capsules ?
Why I cannot buy the capsules at electro retail ?
I cannot finish my order - what is wrong ?
How can I find out my membership number?
I forgot my password for webshop - what should I do ?
How ist he repair organized out of warranty ?
How to make a reclamation of a machine in warranty ?
How long is the factory warranty for my machine ?
Can I use commercially available descaling?
How should I clean my machine ?
Can I use compatible capsules ?
I did not found my invoice, can you issue a new one ?
Can you rewrite my invoice ?
Where are the collection points for the capsules ?
How to arrange pick up of used capsules to recycling?
How to ensure the collection of used capsules?
Where is the Nespresso store and what are the opening hours ?
I would like to work for Nespresso - what should I do ?
Can I buy gift vouchers ?
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