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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Can I return used aluminium capsules even if I didn’t receive them from Zásilkovna.cz?
What is the unique code used to return used aluminium capsules? Where can I find it?
Why did you choose Zásilkovna.cz?
Brand & Promotions
Does Nespresso offer any discount ?
What is the difference between KRUPS and DeLonghi machines ?
How do you manufacture the decaffeinato coffees ?
What are the coffee capsules prices ?
Orders & order follow up
How is the parcel delivered ?
How can I get the free shipping delivery ?
Where can I buy coffee capsules ?
How can I find out my membership number?
I cannot finish my order - what is wrong ?
I forgot my password for webshop - what should I do ?
How ist he repair organized out of warranty ?
How to make a reclamation of a machine in warranty ?
How long is the factory warranty for my machine ?
How should I clean my machine ?
Can I use compatible capsules ?
Can I use commercially available descaling?
I did not found my invoice, can you issue a new one ?
Can you rewrite my invoice ?
Where are the collection points for the capsules ?
How to arrange pick up of used capsules to recycling?
How to ensure the collection of used capsules?
Where is the Nespresso store and what are the opening hours ?
I would like to work for Nespresso - what should I do ?
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