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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Electronic invoice
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Zásilkovna
Can you return used capsules through Zásilkovna.cz?
What is the unique code used to return used aluminium capsules? Where can I find it?
How much is shipping with Zásilkovna.cz?
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Brand & Promotions
Does Nespresso offer any discount ?
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Product Information
What are the coffee capsules prices ?
Is your coffee gluten free?
What is the difference between KRUPS and DeLonghi machines ?
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Orders & order follow up
How can I register into Nespresso?
How can I get the free shipping delivery ?
Where can I buy coffee capsules ?
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Online Support
How can I find out my membership number?
I cannot finish my order - what is wrong ?
I forgot my password for webshop - what should I do ?
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Product Issue
How ist he repair organized out of warranty ?
How to make a reclamation of a machine in warranty ?
How long is the factory warranty for my machine ?
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Machine Support
My machne is blinking after descaling - what should I do ?
How can I program the size of the cups ?
Where can I get the manual for my machine ?
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Accounting
I did not found my invoice, can you issue a new one ?
Can you rewrite my invoice ?
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Recycling
How to arrange pick up of used capsules to recycling?
Which capsules can be recycled?
What is the size of a recycling bag?
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Other
Where is the Nespresso store and what are the opening hours ?
I would like to work for Nespresso - what should I do ?
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