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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
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Electronic invoice
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Zásilkovna
Can I return used aluminium capsules even if I didn’t receive them from Zásilkovna.cz?
What is the unique code used to return used aluminium capsules? Where can I find it?
Why did you choose Zásilkovna.cz?
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Brand & Promotions
Does Nespresso offer any discount ?
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Product Information
What is the difference between KRUPS and DeLonghi machines ?
How do you manufacture the decaffeinato coffees ?
What are the coffee capsules prices ?
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Orders & order follow up
How is the parcel delivered ?
How can I get the free shipping delivery ?
Where can I buy coffee capsules ?
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Online Support
How can I find out my membership number?
I cannot finish my order - what is wrong ?
I forgot my password for webshop - what should I do ?
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Product Issue
How ist he repair organized out of warranty ?
How to make a reclamation of a machine in warranty ?
How long is the factory warranty for my machine ?
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Machine Support
How should I clean my machine ?
Can I use compatible capsules ?
Can I use commercially available descaling?
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Accounting
I did not found my invoice, can you issue a new one ?
Can you rewrite my invoice ?
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Recycling
Where are the collection points for the capsules ?
How to arrange pick up of used capsules to recycling?
How to ensure the collection of used capsules?
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Other
Where is the Nespresso store and what are the opening hours ?
I would like to work for Nespresso - what should I do ?
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