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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
My Vertuo Next is not pairing with Bluetooth correctly. What should I do?
My Vertuo Next has an issue not listed here. What should I do?
I tried to pair my Vertuo Next machine and I received the message “Machine unavailable. Detected machine was unable to pair." Is my machine used? What should I do?
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Zásilkovna
Can you return used capsules through Zásilkovna.cz?
What is the unique code used to return used aluminium capsules? Where can I find it?
How much is shipping with Zásilkovna.cz?
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Product Information
What is the difference between KRUPS and DeLonghi machines ?
When do you launch Limited Editions ?
What are the coffee capsules prices ?
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Orders & order follow up
How can I get the free shipping delivery ?
Where can I buy coffee capsules ?
Why I cannot buy the capsules at electro retail ?
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Online Support
I cannot finish my order - what is wrong ?
How can I find out my membership number?
I forgot my password for webshop - what should I do ?
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Product Issue
How ist he repair organized out of warranty ?
How to make a reclamation of a machine in warranty ?
How long is the factory warranty for my machine ?
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Machine Support
How should I clean my machine ?
Can I use compatible capsules ?
Can I use commercially available descaling?
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Accounting
I did not found my invoice, can you issue a new one ?
Can you rewrite my invoice ?
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Recycling
Where are the collection points for the capsules ?
How to arrange pick up of used capsules to recycling?
How to ensure the collection of used capsules?
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Other
Where is the Nespresso store and what are the opening hours ?
I would like to work for Nespresso - what should I do ?
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