Jump to Content
Desactivate
Activate
mode Dyslexia
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Learn more
Zásilkovna
Can you return used capsules through Zásilkovna.cz?
Where can customers find the unique package return code?
What is the unique code used to return used aluminium capsules? Where can I find it?
Learn more
Brand & Promotions
Does Nespresso offer any discount ?
Learn more
COVID-19
What is the current opening hours of Nespresso Boutiques?
Is it possible to taste coffee in Nespresso Boutiques during COVID-19?
What measures do we follow in Nespresso Boutiques?
Learn more
Product Information
What is the difference between KRUPS and DeLonghi machines ?
Where are Nespresso machines produced ?
What are the coffee capsules prices ?
Learn more
Orders & order follow up
How can I get the free shipping delivery ?
Where can I buy coffee capsules ?
Why I cannot buy the capsules at electro retail ?
Learn more
Online Support
I cannot finish my order - what is wrong ?
How can I find out my membership number?
I forgot my password for webshop - what should I do ?
Learn more
Product Issue
How ist he repair organized out of warranty ?
How to make a reclamation of a machine in warranty ?
How long is the factory warranty for my machine ?
Learn more
Machine Support
Can I use commercially available descaling?
How should I clean my machine ?
Can I use compatible capsules ?
Learn more
Accounting
I did not found my invoice, can you issue a new one ?
Can you rewrite my invoice ?
Learn more
Recycling
Where are the collection points for the capsules ?
How to arrange pick up of used capsules to recycling?
How to ensure the collection of used capsules?
Learn more
Other
Where is the Nespresso store and what are the opening hours ?
I would like to work for Nespresso - what should I do ?
Can I buy gift vouchers ?
Learn more
Did this answer your question? If not,
ask us your question
, we will be pleased to help you.