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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
My Vertuo Next is not pairing with Bluetooth correctly. What should I do?
My Vertuo Next has an issue not listed here. What should I do?
I tried to pair my Vertuo Next machine and I received the message “Machine unavailable. Detected machine was unable to pair." Is my machine used? What should I do?
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Zásilkovna
Can you return used capsules through Zásilkovna.cz?
Where can customers find the unique package return code?
How quickly do you deliver orders from the Nespresso.cz e-shop? Will this be the same for Zásilkovna.cz?
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Product Information
When do you launch Limited Editions ?
What is the difference between KRUPS and DeLonghi machines ?
What is the shelf life of the capsules ?
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Orders & order follow up
How can I get the free shipping delivery ?
Why I cannot buy the capsules at electro retail ?
What is Nespresso Boutique Pick Up?
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Online Support
I cannot finish my order - what is wrong ?
How can I find out my membership number?
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Product Issue
How ist he repair organized out of warranty ?
How to make a reclamation of a machine in warranty ?
How long is the factory warranty for my machine ?
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Machine Support
How should I clean my machine ?
Can I use compatible capsules ?
Can I use commercially available descaling?
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Accounting
Can you rewrite my invoice ?
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Recycling
Where are the collection points for the capsules ?
How to arrange pick up of used capsules to recycling?
Is it possible to send you capsules on my own expenses?
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Other
I would like to work for Nespresso - what should I do ?
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