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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
New to Nespresso
How do I get free delivery?
How many capsules are in a sleeve?
I can’t register online – it says there is a problem with my email address
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Sustainability
What is Podback and how can I recycle using this service?
What happens to my used capsules after I have returned them?
Where can I find out more information about Nespresso's Sustainability commitments?
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Machine Support
What do I do if my machine is not working?
How often should I descale my machine and where can I purchase descaling solution?
How can I get a replacement part for my machine?
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Milk Frothers
What do I do if my milk device is not working?
Where can I get a replacement part for my milk device?
What are the specific milk quality requirements for optimal frothing in my milk device?
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Preloved
What is Nespresso PRELOVED?
What do I do if my Preloved machine is faulty?
Is there a warranty on Nespresso PRELOVED machines?
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Orders & Delivery
What options are available for home delivery?
Recycling collections added to a Pick Up Point Delivery
How do I get free delivery?
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Returns & Exchanges
I want to return coffee
I want to return a machine
I want to return an accessory
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Product Information
Does the coffee contain Shellac or Bisphenol A?
Are Nespresso Coffees kosher or halal?
Are the flavoured coffees natural?
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Website & App Support
Is my data secure?
Where can I find my Membership Number?
I can't log in to my Nespresso account
I'm trying to log in/place an order - what does this error code mean?
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Nespresso Plus Subscription
What if I don’t use my Nespresso Plus credit?
How do I change my next Nespresso Plus Auto Delivery?
What do I do if my payment fails for my Auto Delivery?
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Live Subscriptions - No longer offered
What are the termination fees if I wish to cancel my £1 Machine Subscription within 24 months?
If I switch to Nespresso Plus will I lose the benefits of my existing Coffee Subscription?
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Brand & Promotions
What offers are available to me?
What is Nespresso & You?
Can I use my Nespresso & You discount alongside another promotion?
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Other
Contact Information
Complaints Policy
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