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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
New to Nespresso
How do I get free delivery?
I can’t register online – it says there is a problem with my email address
How do I sign up to Nespresso?
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Sustainability
Royal Mail Recycling Services
How do I recycle my used capsules?
Can I still have my capsules collected at the same time as having my order delivered?
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Podback
I use 2 different branded pods; can they go in the same recycling bag?
Do I need to remove the used coffee grounds before putting them into the collection bag?
What is Podback and how can I recycle using this service?
Learn more
Machine Support
What do I do if my machine is broken?
How often should I descale my machine?
How can I get a replacement part for my machine?
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Preloved
Which machines are available as Nespresso PRELOVED machines?
Why have Nespresso decided to offer Nespresso PRELOVED coffee machines?
Where can I buy Nespresso PRELOVED coffee machines?
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Orders & Delivery
My order has damaged, missing, expired, or incorrect items. What should I do?
How can I track my order?
What options are available for home delivery?
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Returns & Exchanges
I want to return coffee
I want to return a machine
I want to return an accessory
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Product Information
What is the caffeine content in the coffee?
Does Nespresso offer tea or hot chocolate capsules?
Are Nespresso Coffees kosher or halal?
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Website & App Support
I'm trying to log in/place an order - what does this error code mean?
I can't log in to my Nespresso account
I have moved countries. Can I transfer my Nespresso account to or from the UK?
How can I change my email address?
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Nespresso Plus Subscription
Nespresso Plus – Is there a minimum term or can I cancel at any time?
Nespresso Plus Credit – What if I don’t use my Nespresso credit?
Machine Subscription (existing) - What if you change your mind?
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Live Subscriptions - No longer offered
If I change plan on the website will I lose the benefits of my existing Coffee Subscription i.e.,10% extra credit?
The £1/€1 Machine Subscription – What are the termination fees if I wish to cancel within the 24 months?
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Brand & Promotions
Does Nespresso offer promotions?
I would like to work with Nespresso on my blog/social media accounts. What should I do?
What is Nespresso & You?
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Other
Contact Information
Complaints Policy
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, we will be pleased to help you.