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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content in the coffee?
Does the coffee contain Shellac or Bisphenol A?
Gift Cards
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Orders & Delivery
What options are available for home delivery?
What is the Welcome Offer and how do I order it?
How do I order capsules? What is the minimum order?
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Website & App Support
I can't log in to my Club account
Where can I find my Membership Number?
I have moved countries. Can I transfer my Nespresso account to or from the UK?
I can’t register online – it says there is a problem with my email address
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Returns & Exchanges
I want to return coffee
I want to return a machine
I want to return an accessory
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Machine Support
What do I do if my machine is broken?
Where do I find a descaling kit for my machine?
How do I request a copy of my user manual?
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Brand & Promotions
How can I see if my credit is available on my account, or is being applied to my order?
How do I check the balance of my gift card?
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Sustainability
Can I include non-Nespresso capsules in my recycling bag?
When will my recycling be collected?
How do I recycle?
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Other
Contact Information
Complaints Policy
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, we will be pleased to help you.