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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
New to Nespresso
I can’t register online – it says there is a problem with my email address
How do I sign up to Nespresso?
Are Nespresso capsules recyclable?
Learn more
Sustainability
What is Podback and how can I recycle using this service?
How can I recycle my old coffee machine or Aeroccino?
What happens to my used capsules after I have returned them?
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Machine Support
How often should I descale my machine and where can I purchase descaling solution?
What do I do if my machine is not working?
How can I get a replacement part for my machine?
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Milk Frothers
What are the specific milk quality requirements for optimal frothing in my milk device?
What do I do if my milk device is not working?
How do I clean my milk device?
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Preloved
How old are Nespresso PRELOVED machines?
What is Nespresso PRELOVED?
Where do the Nespresso PRELOVED Machines come from?
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Orders & Delivery
My order has damaged, missing, expired, or incorrect items. What should I do?
What payment methods are available?
How can I track my order?
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Returns & Exchanges
I want to return coffee
I want to return a machine
How long will it take to be refunded for a returned item/order?
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Product Information
What is the caffeine content in the coffee?
Does Nespresso offer tea or hot chocolate capsules?
Does the coffee contain Shellac or Bisphenol A?
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Website & App Support
I'm trying to log in/place an order - what does this error code mean?
I can't log in to my Nespresso account
I have moved countries. Can I transfer my Nespresso account to or from the UK?
Where can I find my Membership Number?
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Nespresso Plus Subscription
Is there a minimum term for Nespresso Plus or can I cancel at any time?
How do I change my next Nespresso Plus Auto Delivery?
What happens if I don't have enough Nespresso credit to cover the cost of my order?
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Live Subscriptions - No longer offered
What are the termination fees if I wish to cancel my £1 Machine Subscription within 24 months?
If I switch to Nespresso Plus will I lose the benefits of my existing Coffee Subscription?
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Brand & Promotions
What offers are available to me?
Can I use my Nespresso & You discount alongside another promotion?
What is Nespresso & You?
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Other
Contact Information
Complaints Policy
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, we will be pleased to help you.