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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
New to Nespresso
I can’t register online – it says there is a problem with my email address
How do I get free delivery?
How many capsules are in a sleeve?
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Sustainability
How can I recycle my old coffee machine or Aeroccino?
Where can I find out more information about Nespresso's Sustainability commitments?
What is Podback and how can I recycle using this service?
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Machine Support
What do I do if my machine is not working?
How often should I descale my machine and where can I purchase descaling solution?
How can I get a replacement part for my machine?
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Milk Frothers
What do I do if my milk device is not working?
Where can I get a replacement part for my milk device?
What are the specific milk quality requirements for optimal frothing in my milk device?
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Preloved
What is Nespresso PRELOVED?
Is there a warranty on Nespresso PRELOVED machines?
How old are Nespresso PRELOVED machines?
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Orders & Delivery
My order has damaged, missing, expired, or incorrect items. What should I do?
Have I been charged VAT?
How can I track my order?
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Returns & Exchanges
I want to return a machine
I want to return an accessory
I want to return coffee
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Product Information
What is the caffeine content in the coffee?
Does the coffee contain Shellac or Bisphenol A?
Does Nespresso offer tea or hot chocolate capsules?
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Website & App Support
I'm trying to log in/place an order - what does this error code mean?
Where can I find my Membership Number?
I can't log in to my Nespresso account
I can’t register online – it says there is a problem with my email address
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Nespresso Plus Subscription
How much is delivery for my Nespresso Plus Auto Delivery?
What do I do if my payment fails for my Auto Delivery?
What are the benefits of Nespresso Plus Auto Delivery?
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Live Subscriptions - No longer offered
What are the termination fees if I wish to cancel my £1 Machine Subscription within 24 months?
If I switch to Nespresso Plus will I lose the benefits of my existing Coffee Subscription?
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Brand & Promotions
What offers are available to me?
What is Nespresso & You?
Can I use my Nespresso & You discount alongside another promotion?
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Other
Contact Information
Complaints Policy
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