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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
New to Nespresso
How do I get free delivery?
How many capsules are in a sleeve?
Are Nespresso capsules recyclable?
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Machine Support
What do I do if my machine is broken?
How often should I descale my machine?
Where do I find a descaling kit for my machine?
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Orders & Delivery
My order has damaged, missing, expired, or incorrect items. What should I do?
How can I track my order?
If I can order six sleeves why can’t I order one?
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Returns & Exchanges
I want to return coffee
I want to return a machine
I want to return an accessory
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Product Information
Does Nespresso offer tea or hot chocolate capsules?
What can I do if an item I want to order is out of stock?
How many calories are in each coffee?
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Website & App Support
I can't log in to my Nespresso account
I'm trying to log in/place an order - what does this error code mean?
Where can I find my Membership Number?
I have moved countries. Can I transfer my Nespresso account to or from the UK?
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Subscription
Coffee Subscription - Can I cancel my Subscription?
Nespresso Plus Subscription - What is it?
Nespresso Plus Subscription - Is there a minimum term or can I cancel anytime?
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Recurring Order
Are there any hidden fees for signing up for the Recurring Order service?
Subscription plans vs. Recurring Order, what’s the difference?
How does Recurring Order work?
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Brand & Promotions
How do I claim my half price 12 month Coffee Subscription as part of the Winter Promotion 2022?
Does Nespresso offer promotions?
How do I claim my half price six month Coffee Subscription as part of the Summer Promotion 2022?
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Sustainability
When will my recycling be collected?
How do I recycle my used capsules?
I forgot to add recycling to my order – can you add this on for me?
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Podback
How do I recycle my pods through Podback?
I use 2 different branded pods; can they go in the same recycling bag?
What is Podback?
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Other
Contact Information
Complaints Policy
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