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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
What is the caffeine content in the coffee?
Does the coffee contain Shellac or Bisphenol A?
What can I do if an item I want to order is out of stock?
Orders & Delivery
What is the Welcome Offer and how do I order it?
What options are available for home delivery?
How do I order capsules? What is the minimum order?
Website & App Support
I can't log in to my Club account
Where can I find my Membership Number?
I can’t register online – it says there is a problem with my email address
I have moved countries. Can I transfer my Nespresso account to or from the UK?
Returns & Exchanges
I want to return coffee
I want to return a machine
I want to return an accessory
What do I do if my machine is broken?
Where do I find a descaling kit for my machine?
How do I request a copy of my user manual?
Brand & Promotions
How can I see if my credit is available on my account, or is being applied to my order?
Do Nespresso price match?
How do I check the balance of my gift card?
Can I include non-Nespresso capsules in my recycling bag?
When will my recycling be collected?
How do I recycle?
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