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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
New to Nespresso
How do I get free delivery?
I can’t register online – it says there is a problem with my email address
Are Nespresso capsules recyclable?
Learn more
Sustainability
How do I recycle my used capsules?
How can I recycle my old coffee machine or Aeroccino?
I forgot to add a recycling bag to my order - how can I get one?
Learn more
Machine Support
What do I do if my machine is not working?
How often should I descale my machine and where can I purchase descaling solution?
How can I get a replacement part for my machine?
Learn more
Milk Frothers
Where can I get a replacement part for my milk device?
What are the specific milk quality requirements for optimal frothing in my milk device?
What do I do if my milk device is not working?
Learn more
Preloved
What is Nespresso PRELOVED?
Is there a warranty on Nespresso PRELOVED machines?
How old are Nespresso PRELOVED machines?
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Orders & Delivery
How can I track my order?
My order has damaged, missing, expired, or incorrect items. What should I do?
What options are available for home delivery?
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Returns & Exchanges
I want to return a machine
I want to return coffee
I want to return an accessory
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Product Information
What is the caffeine content in the coffee?
Does the coffee contain Shellac or Bisphenol A?
How many calories are in each coffee?
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Website & App Support
Where can I find my Membership Number?
I'm trying to log in/place an order - what does this error code mean?
I can't log in to my Nespresso account
I can’t register online – it says there is a problem with my email address
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Nespresso Plus Subscription
Is there a minimum term for Nespresso Plus or can I cancel at any time?
What if I don’t use my Nespresso Plus credit?
What is coffee of the month and how does it work?
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Live Subscriptions - No longer offered
What are the termination fees if I wish to cancel my £1 Machine Subscription within 24 months?
If I switch to Nespresso Plus will I lose the benefits of my existing Coffee Subscription?
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Brand & Promotions
Can I use my Nespresso & You discount alongside another promotion?
What offers are available to me?
What is Nespresso & You?
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Other
Complaints Policy
Contact Information
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, we will be pleased to help you.