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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
New to Nespresso
I can’t register online – it says there is a problem with my email address
Are Nespresso capsules recyclable?
How do I get free delivery?
Learn more
Sustainability
How can I recycle my old coffee machine or Aeroccino?
Where can I find out more information about Nespresso's Sustainability commitments?
What is Podback and how can I recycle using this service?
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Machine Support
What do I do if my machine is not working?
How can I get a replacement part for my machine?
I have received information from DPD that my collection/delivery date has been changed. Am I able to choose another date if this is not suitable?
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Milk Frothers
What do I do if my milk device is not working?
How do I clean my milk device?
Where can I get a replacement part for my milk device?
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Preloved
What is Nespresso PRELOVED?
Is there a warranty on Nespresso PRELOVED machines?
How old are Nespresso PRELOVED machines?
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Orders & Delivery
My order has damaged, missing, expired, or incorrect items. What should I do?
Have I been charged VAT?
How can I track my order?
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Returns & Exchanges
I want to return a machine
I want to return coffee
I want to return an accessory
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Product Information
What is the caffeine content in the coffee?
Does the coffee contain Shellac or Bisphenol A?
Does Nespresso offer tea or hot chocolate capsules?
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Website & App Support
I can't log in to my Nespresso account
Where can I find my Membership Number?
I'm trying to log in/place an order - what does this error code mean?
I can’t register online – it says there is a problem with my email address
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Nespresso Plus Subscription
Is there a minimum term for Nespresso Plus or can I cancel at any time?
What is Nespresso Plus credit and when will I receive it?
How much is delivery for my Nespresso Plus Auto Delivery?
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Live Subscriptions - No longer offered
What are the termination fees if I wish to cancel my £1 Machine Subscription within 24 months?
If I switch to Nespresso Plus will I lose the benefits of my existing Coffee Subscription?
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Brand & Promotions
What offers are available to me?
What is Nespresso & You?
Can I use my Nespresso & You discount alongside another promotion?
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Other
Complaints Policy
Contact Information
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