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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
New to Nespresso
How do I get free delivery?
I can’t register online – it says there is a problem with my email address
How many capsules are in a sleeve?
What do I do if my machine is broken?
How can I get a replacement part for my machine?
How often should I descale my machine?
Where can I buy Nespresso PRELOVED coffee machines?
Why have Nespresso decided to offer Nespresso PRELOVED coffee machines?
Which machines are available as Nespresso PRELOVED machines?
Orders & Delivery
My order has damaged, missing, expired, or incorrect items. What should I do?
What options are available for home delivery?
How can I track my order?
Returns & Exchanges
I want to return coffee
I want to return a machine
I want to return an accessory
What is the caffeine content in the coffee?
Does Nespresso offer tea or hot chocolate capsules?
Are Nespresso Coffees kosher or halal?
Website & App Support
I'm trying to log in/place an order - what does this error code mean?
I have moved countries. Can I transfer my Nespresso account to or from the UK?
I can't log in to my Nespresso account
How can I change my email address?
Nespresso Plus Subscription
Nespresso Plus – Is there a minimum term or can I cancel at any time?
Nespresso Plus – Who are the plans available for?
Nespresso Plus Credit - What is Nespresso credit?
Live Subscriptions - No longer offered
The £1/€1 Machine Subscription – What are the termination fees if I wish to cancel within the 24 months?
If I change plan on the website will I lose the benefits of my existing Coffee Subscription i.e.,10% extra credit?
Your Recurring Order is changing to Nespresso Plus – Auto Delivery
Brand & Promotions
Does Nespresso offer promotions?
How do I claim my half price six month Coffee Subscription as part of the Summer Promotion 2022?
Do Nespresso price match?
How do I recycle my used capsules?
When will my recycling be collected?
Royal Mail Recycling Services
How do I recycle my pods through Podback?
What is Podback?
I use 2 different branded pods; can they go in the same recycling bag?
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