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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
New to Nespresso
Are Nespresso capsules recyclable?
How do I get free delivery?
I can’t register online – it says there is a problem with my email address
Learn more
Sustainability
What is Podback and how can I recycle using this service?
How can I recycle my old coffee machine or Aeroccino?
Where can I find out more information about Nespresso's Sustainability commitments?
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Machine Support
What do I do if my machine is not working?
How often should I descale my machine and where can I purchase descaling solution?
How can I get a replacement part for my machine?
Learn more
Milk Frothers
What do I do if my milk device is not working?
What are the specific milk quality requirements for optimal frothing in my milk device?
Where can I get a replacement part for my milk device?
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Preloved
What is Nespresso PRELOVED?
How old are Nespresso PRELOVED machines?
What happens to my defective machine when I take a Nespresso PRELOVED model?
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Orders & Delivery
My order has damaged, missing, expired, or incorrect items. What should I do?
What payment methods are available?
How can I track my order?
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Returns & Exchanges
I want to return coffee
How long will it take to be refunded for a returned item/order?
I want to return a machine
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Product Information
What is the caffeine content in the coffee?
Does the coffee contain Shellac or Bisphenol A?
Does Nespresso offer tea or hot chocolate capsules?
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Website & App Support
I can't log in to my Nespresso account
I'm trying to log in/place an order - what does this error code mean?
I have moved countries. Can I transfer my Nespresso account to or from the UK?
Is my data secure?
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Nespresso Plus Subscription
Is there a minimum term for Nespresso Plus or can I cancel at any time?
How do I change my next Nespresso Plus Auto Delivery?
What happens if I don't have enough Nespresso credit to cover the cost of my order?
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Live Subscriptions - No longer offered
What are the termination fees if I wish to cancel my £1 Machine Subscription within 24 months?
If I switch to Nespresso Plus will I lose the benefits of my existing Coffee Subscription?
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Brand & Promotions
Can I use my Nespresso & You discount alongside another promotion?
What offers are available to me?
What is Nespresso & You?
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Other
Complaints Policy
Contact Information
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