Jump to Content
Desactivate
Activate
mode Dyslexia
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
New to Nespresso
How do I get free delivery?
How many capsules are in a sleeve?
Are Nespresso capsules recyclable?
Learn more
Machine Support
What do I do if my machine is broken?
How often should I descale my machine?
Where do I find a descaling kit for my machine?
Learn more
Orders & Delivery
My order has damaged, missing, expired, or incorrect items. What should I do?
How can I track my order?
If I can order six sleeves why can’t I order one?
Learn more
Returns & Exchanges
I want to return a machine
I want to return coffee
I want to return an accessory
Learn more
Product Information
Does Nespresso offer tea or hot chocolate capsules?
What is the caffeine content in the coffee?
How many calories are in each coffee?
Learn more
Website & App Support
I can't log in to my Nespresso account
I'm trying to log in/place an order - what does this error code mean?
I have moved countries. Can I transfer my Nespresso account to or from the UK?
Where can I find my Membership Number?
Learn more
Subscription
Coffee Subscription - Can I cancel my Subscription?
Nespresso Plus Subscription - What is it?
Nespresso Plus Subscription - Is there a minimum term or can I cancel anytime?
Learn more
Recurring Order
Subscription plans vs. Recurring Order, what’s the difference?
How do I modify or cancel my Recurring Order?
Are there any hidden fees for signing up for the Recurring Order service?
Learn more
Brand & Promotions
How do I claim my 1st and 6th month free Coffee Subscription as part of the Winter Promotion 2021?
Does Nespresso offer promotions?
Do Nespresso price match?
Learn more
Sustainability
When will my recycling be collected?
How do I recycle my used capsules?
I forgot to add recycling to my order – can you add this on for me?
Learn more
Podback
How do I recycle my pods through Podback?
I use 2 different branded pods; can they go in the same recycling bag?
What is Podback?
Learn more
Other
Contact Information
Complaints Policy
Learn more
Did this answer your question? If not,
ask us your question
, we will be pleased to help you.