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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content in each capsule?
Can pregnant women consume coffee?
Where can I buy your Nespresso coffee ?
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NESPRESSO & YOU
I have ordered 300 capsules, why haven't I received the descaling kit?
What is NESPRESSO & YOU?
Will my NESPRESSO & YOU benefits expire?
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Online Support
How do I register as a member?
How can I change my address?
How can I change my email address?
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Orders & order follow up
What is the minimum order for free delivery?
What are the delivery options?
What is the delivery schedule?
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E-Invoicing
I am trying to download an e-invoice but instead of the PDF icon, a “Pending” status is being shown.
Are e-invoices available on both your website and app?
How do I opt-out of receiving e-invoices?
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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Machine Support
Can I trade in my machine?
My machine broke down. How can Nespresso assist me?
How often should I descale my Nespresso machine?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Brand & Promotions
Will Nespresso provide fair trade coffee?
How can I submit a sponsorship request?
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