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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content in each capsule?
Will you sell Nespresso coffee capsules supermarkets? Why aren't the capsules available in grocery stores??
Is there any caffeine in the decaffeinated blend?
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NESPRESSO & YOU
I have ordered 300 capsules, why haven't I received the descaling kit?
How can I receive my Anniversary Gift?
What are Private Coffee Sales?
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Online Support
I already have a membership number. How do I register?
I forgot my registered email address. What should I do?
How can I change my email address?
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Orders & order follow up
What is the minimum order for free delivery?
What are the delivery options?
How can I amend or cancel my order?
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E-Invoicing
How do I retrieve my e-invoice?
Why is Nespresso going paperless for invoices?
I am trying to download an e-invoice but instead of the PDF icon, a “Pending” status is being shown.
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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Machine Support
Can I trade in my machine?
My machine broke down. How can Nespresso assist me?
How much does a repair cost?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Brand & Promotions
Will Nespresso provide fair trade coffee?
How can I submit a sponsorship request?
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