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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content in each capsule?
How many calories are in a Nespresso capsule?
Where can I buy your Nespresso coffee ?
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NESPRESSO & YOU
I have ordered 300 capsules, why haven't I received the descaling kit?
What are Private Sales?
How do I qualify for NESPRESSO & YOU?
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Online Support
How can I change my email address?
How do I register as a member?
I already have a membership number. How do I register?
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Orders & order follow up
What are the delivery options?
What is the delivery schedule?
Can I trace my order?
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E-Invoicing
How do I retrieve my e-invoice?
Why is Nespresso going paperless for invoices?
I see I can get my invoices in PDF, but I can't access the invoices older than date the feature deploys in the market.
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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Machine Support
Can I trade in my machine?
My machine broke down. How can Nespresso assist me?
How often should I descale my Nespresso machine?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Brand & Promotions
Will Nespresso provide fair trade coffee?
How can I submit a sponsorship request?
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