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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content in each capsule?
How many calories are in a Nespresso capsule?
Do Nespresso capsules have an expiration date?
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NESPRESSO & YOU
What is seniority, and how do I maintain it?
What are my benefits as a Connoisseur, Expert, or Ambassador?
Where can I find my status?
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Online Support
Code 0x-xxx
Code 711
How can I change my address?
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Orders & order follow up
What is the minimum order for free delivery?
Can I trace my order?
My order has not arrived. What should I do now?
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E-Invoicing
Why is Nespresso going paperless for invoices?
How do I retrieve my e-invoice?
I see I can get my invoices in PDF, but I can't access the invoices older than date the feature deploys in the market.
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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Machine Support
My machine broke down. How can Nespresso assist me?
How long is the Nespresso warranty?
I have a technical question about my machine. Who can I ask?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Brand & Promotions
Will Nespresso provide fair trade coffee?
How can I submit a sponsorship request?
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