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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content in each capsule?
What happens if I use one of your capsules after the 12-month shelf life?
How many calories are in a Nespresso capsule?
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NESPRESSO & YOU
I have ordered 300 capsules, why haven't I received the descaling kit?
What is seniority, and how do I maintain it?
Where can I find my status?
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Online Support
How do I register as a member?
Code 0x-xxx
Code 711
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Orders & order follow up
What are the delivery options?
What is the minimum order for free delivery?
What payment modes do you offer?
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E-Invoicing
How do I retrieve my e-invoice?
Why is Nespresso going paperless for invoices?
I see I can get my invoices in PDF, but I can't access the invoices older than date the feature deploys in the market.
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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Machine Support
My machine broke down. How can Nespresso assist me?
How much does a repair cost?
How often should I descale my Nespresso machine?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Brand & Promotions
Will Nespresso provide fair trade coffee?
How can I submit a sponsorship request?
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