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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content in each capsule?
Will you sell Nespresso coffee capsules supermarkets? Why aren't the capsules available in grocery stores??
Do Nespresso capsules have an expiration date?
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NESPRESSO & YOU
Where can I find my status?
What is seniority, and how do I maintain it?
What are my benefits as a Connoisseur, Expert, or Ambassador?
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Online Support
I have not received my "I forgot my password" email. What should I do?
I already have a membership number. How do I register?
Code 0x-xxx
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Orders & order follow up
What are the delivery options?
What is the minimum order for free delivery?
How can I return goods?
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E-Invoicing
I am trying to download an e-invoice but instead of the PDF icon, a “Pending” status is being shown.
How do I retrieve my e-invoice?
Why is Nespresso going paperless for invoices?
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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Machine Support
How much does a repair cost?
Can I trade in my machine?
How long is the Nespresso warranty?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Brand & Promotions
Will Nespresso provide fair trade coffee?
How can I submit a sponsorship request?
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