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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content in each capsule?
How many calories are in a Nespresso capsule?
Does Nespresso offer tea or hot chocolate capsules?
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NESPRESSO & YOU
Can I keep the same Nespresso account number as I had before the launch of the NESPRESSO & YOU program?
Where can I find my status?
How can I receive my Anniversary Gift?
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Online Support
I already have a membership number. How do I register?
How do I register as a member?
Code 0x-xxx
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Orders & order follow up
What is the delivery schedule?
How can I return goods?
What is the minimum order for free delivery?
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E-Invoicing
I am trying to download an e-invoice but instead of the PDF icon, a “Pending” status is being shown.
How do I retrieve my e-invoice?
Why is Nespresso going paperless for invoices?
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Recycling
How does Nespresso recycle the capsules?
How can I recycle my capsules?
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Machine Support
My machine broke down. How can Nespresso assist me?
Can I trade in my machine?
I have a technical question about my machine. Who can I ask?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Brand & Promotions
Will Nespresso provide fair trade coffee?
How can I submit a sponsorship request?
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