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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content in each capsule?
How many calories are in a Nespresso capsule?
Where can I buy your Nespresso coffee ?
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NESPRESSO & YOU
What is seniority, and how do I maintain it?
Where can I find my status?
How do I qualify for NESPRESSO & YOU?
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Online Support
I already have a membership number. How do I register?
How do I register as a member?
I forgot my registered email address. What should I do?
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Orders & order follow up
What is the minimum order for free delivery?
What are the delivery options?
How can I return goods?
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E-Invoicing
How do I retrieve my e-invoice?
Why is Nespresso going paperless for invoices?
I see I can get my invoices in PDF, but I can't access the invoices older than date the feature deploys in the market.
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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Machine Support
Can I trade in my machine?
How long is the Nespresso warranty?
Where can I find my machine's serial number?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Brand & Promotions
How can I submit a sponsorship request?
Will Nespresso provide fair trade coffee?
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