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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content in each capsule?
How many calories are in a Nespresso capsule?
What happens if I use one of your capsules after the 12-month shelf life?
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NESPRESSO & YOU
How do I qualify for NESPRESSO & YOU?
What is NESPRESSO & YOU?
How is consumption calculated?
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Online Support
Code 711
Code 766
I already have a membership number. How do I register?
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Orders & order follow up
What is the minimum order for free delivery?
What are the delivery options?
What payment modes do you offer?
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E-Invoicing
I am trying to download an e-invoice but instead of the PDF icon, a “Pending” status is being shown.
How do I retrieve my e-invoice?
Why is Nespresso going paperless for invoices?
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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Machine Support
Can I trade in my machine?
My machine broke down. How can Nespresso assist me?
How often should I descale my Nespresso machine?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Brand & Promotions
Will Nespresso provide fair trade coffee?
How can I submit a sponsorship request?
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