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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
Where I work already has a professional Nespresso machine. Can I purchase my own capsules for it?
I already have a professional Nespresso machine I received or purchased from elsewhere.
What happens if my professional Nespresso machine has an issue or requires servicing?
How do I descale my professional Nespresso machine and perform other basic maintenance tasks?
One of my in-room domestic machines is experiencing an issue.
Are the removable parts of my professional Nespresso machine dishwasher safe?
How can I find out what products you offer?
Will you be adding a new option to use on your Gemini CS220 and CS20 milk frothing units to replace the straws and nozzles you currently offer?
How do I register on the website?
I experienced an error when placing my order online.
I am receiving an error when attempting to log in to my account.
Can I change my access details for the website?
Order and Delivery
How long does delivery take?
How can I order?
How do I track an order?
I have received something from Nespresso I no longer wish to keep. Can I return it?
I would also like to be able to buy domestic capsules with my professional account.
How does a recurring order work?
How do I amend the recurring order?
Can I cancel or delay my recurring order?
I have a recurring order scheduled and I have not received it.
I have contacted you and been asked to provide my Nespresso membership/customer number. Where can I find it?
How can I request a copy of an invoice, account extract or other document?
I would like to purchase the free on loan machine I have.
Payment and Invoicing
How can I pay?
How will I receive my invoice?
How do I set up e-invoicing?
How do I set up a Direct Debit with you and what are the benefits?
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