Jump to Content
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
I want to know the expiration date of coffee capsules.
I want to know the guarantee period of the coffee machine.
I want to know how to dispose of used coffee capsules.
Orders & order follow up
I want to know payment methods.
Does Nespresso offer free shipping?
I want to receive the receipt for my order.
I want to designate the date and time of delivery.
My order has not been delivered yet.
What is “Eco delivery”?
Return and exchange of items
I have found coffee capsules dented.
Please tell me how to repair the coffee machine.
Can I download the instructions?
I want to know the maintenance method of the coffee machine.
I forgot my e-mail address to login.
I forgot my password.
I want to change my name, e-mail address, and password.
I want to know how to withdraw from the Nespresso Club.
[Nestle Online] For customers who purchase coffee capsules regularly
Are there any corporate services?
Did this answer your question? If not,
ask us your question
, we will be pleased to help you.