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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
I want to know the expiration date of coffee capsules.
I want to know the guarantee period of the coffee machine.
I want to know the guarantee period of Aeroccino.
Orders & order follow up
Does Nespresso offer free shipping?
I want to know payment methods.
I want to see whether my order has been completed on the website.
I want to designate the date and time of delivery.
My order has not been delivered yet.
What is “Eco delivery”?
I have found coffee capsules dented.
Return and exchange of items
Please tell me how to repair the coffee machine.
Can I download the instructions?
Where can I buy parts for coffee machine/Aeroccino?
I want to stop receiving direct marketing mails.
I want to change my name, e-mail address, and password.
I want to add or change my address.
Are there any corporate services?
I want to know how to withdraw from the Nespresso Club.
[Nestle Online] For customers who purchase coffee capsules regularly
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