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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Online Support
I want to change my name, e-mail address, and password.
I forgot my e-mail address to login.
I forgot my password.
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NESPRESSO & YOU
How can I be eligible for free descaling kit?
How do I use the descaling kit?
What is an Annivesary month?
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Recycling
Do I receive any any reward for particiapting in the recycling scheme?
Are Nespresso capsules recyclable?
Can I use any bag for recycling Nespresso capsules?
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Product Information
Do Nespresso capsules have an expiration date?
I want to know the guarantee period of the coffee machine.
I want to know how to dispose of used coffee capsules.
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Orders & order follow up
Does Nespresso offer free shipping?
I want to know payment methods.
I want to receive the receipt for my order.
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Delivery support
I want to designate the date and time of delivery.
My order has not been delivered yet.
What is “Eco delivery”?
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Product Issue
Return and exchange of items
I have found coffee capsules dented.
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Machine Support
Please tell me how to repair the coffee machine.
Can I download the instructions?
[Common to coffee machine] The coffee volume changed.
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Accounting
What is the gift credit and how can I use it?
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Other
I want to know how to withdraw from the Nespresso Club.
[Nestle Online] For customers who purchase coffee capsules regularly
Are there any corporate services?
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PDFinvoice
What is a PDF receipt (statement)?
How can I opt-in for PDF electronic receipt (statement)?
Is it possible to receive paper-based receipt instead of PDF electronic receipts?
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