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The wrong installment month has been entered. How do I change it?
How do I get the receipt of the card payment?
[Naver Pay] An error occurred while making payment. What should I do?
[Vertuo Plus] I've activated the machine cleaning function, but water doesn't come out and it doesn't work
[Vertuo Plus] The light on the coffee button is half green and half red. Is there something wrong with the machine?
What is Vertuo?
[Vertuo Next/Pop] What is the cleaning cycle of the machine?
How many capsules come in each sleeve?
Why aren't the capsules sold in large retail stores ?
Nothing can compare with freshly roasted and ground coffee. What's the shelf life guideline for Original and Vertuo coffee?
Is Nespresso coffee sourced from Fair Trade coffee?
Orders & order follow up
How do I cancel an order?
When I get my delivery for ordering today?
How to track my orders online?
I cannot complete the payment process as the error code 766 keeps appearing. What should I do?
How can I print a bill?
I forgot my password. What should I do?
There is a problem in my machine.
How can I repair a machine purchased abroad?
The button blinks 3 times irregularly and simultaneously.
Brand & Promotions
What is the 'Positive cup'?
How can I recycle the used capsules?
[Easy Order] How do I request for recycling pick up service?
[Easy Order] I request for recycling Pick up. What should I do after request?