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Payment
The wrong installment month has been entered. How do I change it?
How do I get the receipt of the card payment?
[Naver Pay] An error occurred while making payment. What should I do?
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Vertuo Line
[Vertuo Plus] I've activated the machine cleaning function, but water doesn't come out and it doesn't work
[Vertuo Plus] The light on the coffee button is half green and half red. Is there something wrong with the machine?
What is Vertuo?
What is the cleaning cycle of the Vertuo machine?
[Vertuo Next/Pop] I did descaling, but I can't get out of descaling mode even after completion.
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Coffee Information
Nothing can compare with freshly roasted and ground coffee. What's the shelf life guideline for Original and Vertuo coffee?
Is Nespresso coffee sourced from Fair Trade coffee?
Does Nespresso use additive to make richful crema and aroma?
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Orders & order follow up
How do I cancel an order?
When I get my delivery for ordering today?
What should I do if the delivery address must be changed after placing an order?
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Online Support
I cannot complete the payment process as the error code 766 keeps appearing. What should I do?
How can I print a bill?
I forgot my password. What should I do?
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Machine Support
I want to know more about Vertuo Machine.
How can I repair a machine purchased abroad?
The button blinks 3 times irregularly and simultaneously.
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Brand & Promotions
My voucher code does not work. Why do I get an error message?
Is Nespresso coffee sourced from Fair Trade coffee?
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Recycling
How can I recycle the used capsules?
[Easy Order] How do I request for recycling pick up service?
[Easy Order] I request for recycling Pick up. What should I do after request?
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