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Card Payment Method Change
The wrong installment month has been entered. How do I change it?
How do I make a credit card payment?
[Vertuo Plus] I've activated the machine cleaning function, but water doesn't come out and it doesn't work
What is Vertuo?
How much caffeine do the Vertuo capsules contain?
[Vertuo Plus] The light on the coffee button is half green and half red. Is there something wrong with the machine?
Can I use Vertuo capsules in my Original machine?
Why aren't the capsules sold in large retail stores ?
Nothing can compare with freshly roasted and ground coffee. Can a capsule maintain this freshness over several months ?
How much caffeine is in each OriginalLine capsule?
Orders & order follow up
How do I cancel an order?
When I get my delivery for ordering today?
How to track my orders online?
I cannot complete the payment process as the error code 766 keeps appearing. What should I do?
How can I print a bill?
Coffee is not extracted.
There is a problem in my machine.
How can I repair a machine purchased abroad?
The button blinks 3 times irregularly and simultaneously.
Brand & Promotions
What is the 'Positive cup'?
How can I recycle the used capsules?