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Payment
The wrong installment month has been entered. How do I change it?
How do I get the receipt of the card payment?
[Naver Pay] An error occurred while making payment. What should I do?
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Vertuo Line
[Vertuo Plus] I've activated the machine cleaning function, but water doesn't come out and it doesn't work
[Vertuo Plus] The light on the coffee button is half green and half red. Is there something wrong with the machine?
What is the cleaning cycle of the Vertuo machine?
What is Vertuo coffee machine?
How do I manually descale my Nespresso Vertuo machine?
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Coffee Information
Nothing can compare with freshly roasted and ground coffee. What's the shelf life guideline for Original and Vertuo coffee?
Is Nespresso coffee sourced from Fair Trade coffee?
Does Nespresso use additive to make richful crema and aroma?
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Orders & order follow up
How do I cancel an order?
When I get my delivery for ordering today?
What should I do if the delivery address must be changed after placing an order?
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Online Support
I cannot complete the payment process as the error code 766 keeps appearing. What should I do?
How can I print a bill?
I forgot my password. What should I do?
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Machine Support
I want to know more about Vertuo Machine.
Coffee is not extracted.
Aeroccino -How do I clean the Aeroccino?
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Brand & Promotions
My voucher code does not work. Why do I get an error message?
Is Nespresso coffee sourced from Fair Trade coffee?
[Travel Mug] What's improved in the newly released travel mug?
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Recycling
How can I recycle the used capsules?
[Capsule Collection via Post Office] How do I return my postal recycling bag?
[Easy Order] How do I request for recycling pick up service?
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