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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
I am an existing member. I wish to use new machine.
What is the difference between machine for home and business solution?
I have a machine for home. May I use capsule for enterprise?
Machine lever does not open.
Capsule is stuck in the machine.
Water leaks out of machine through its bottom.
Can I change my account information in home page?
Can I use corporate credit card or business proprietor card?
How can I make Nespresso business online account?
Order and Delivery
[Notice] Delivery inform during 2021 Lunar year holiday
How long does it take to deliver goods?
Can I change or cancel the standing order?
How can I confirm my account number?
I wish to receive invoice.
The company address or person in charge was changed.
Payment and Invoicing
How can I delete the card information?
How do I make a credit card payment?
How did the credit card payment method change?
Why is the BBD short on the B2B Tube?
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