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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
What is the difference between machine for home and business solution?
I have a Nespresso Professional machine that I did not purchase through Nespresso. How can I use it?
I would like to use a Nespresso Professional machine. How can I use it?
Learn more
Machine Support
[Zenius] Machine lever does not open.
Nespresso Professional Repair Service Charge
What service is available when machine is in trouble?
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Online Support
Can I use corporate credit card or business proprietor card?
How can I make Nespresso business online account?
Where can I print purchase receipt?
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Order and Delivery
How long does it take to deliver goods?
I want to track my order progress.
Can I change or cancel the standing order?
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Account Management
The company address or person in charge was changed.
I wish to receive invoice.
How can I confirm my account number?
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Payment and Invoicing
How can I delete the card information?
Can I get a tax invoice?
How can I make payment?
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Product
Why is the BBD short on the B2B Tube?
What is the maximum caffeine volume in our range?
Will the caffeine volume in my cup depend on the extraction?
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