Jump to Content
Desactivate
Activate
mode Dyslexia
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a business customer
I want to become a business customer and order machines, cups and accessories for my company.
I’m a private customer and want to become a Nespresso business customer as well.
How can I contact a representative?
Learn more
Order & delivery
What is the minimum number of capsules in an order?
I have a customer number, but I cannot log in.
How can I order via the website?
Learn more
My online account
I receive an error message when trying to log in. What causes this?
Where can I find my customer number?
I forgot my password. How can I reset it?
Learn more
Maintenance and malfunctions
My coffee machine is reporting a fault. Where can I get support?
How do I descale and clean my professional Nespresso machine?
How can I order maintenance accessories or spare parts?
Learn more
My invoices / My accounting
I haven’t received my invoice. What now?
How can I receive a copy of my invoice?
What are the advantages of e invoicing?
Learn more
Nespresso Products
Which machines do you propose?
Which coffee varieties do you propose?
Does your coffee contain allergens?
Learn more
Sustainability
How can I recycle my professional capsules?
What are your commitments regarding sustainability?
Learn more
Did this answer your question? If not,
ask us your question
, we will be pleased to help you.