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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a business customer
I want to become a business customer and order machines, cups and accessories for my company.
I’m a private customer and want to become a Nespresso business customer as well.
How can I contact a representative?
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Order & delivery
How can I order via the website?
What is the minimum number of capsules in an order?
I have a customer number, but I cannot log in.
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My online account
I receive an error message when trying to log in. What causes this?
Where can I find my customer number?
I forgot my password. How can I reset it?
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Maintenance and malfunctions
My coffee machine is reporting a fault. Where can I get support?
How do I descale and clean my professional Nespresso machine?
How can I order maintenance accessories or spare parts?
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My invoices / My accounting
I haven’t received my invoice. What now?
How can I receive a copy of my invoice?
What are the advantages of e invoicing?
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Nespresso Products
Which machines do you propose?
Which coffee varieties do you propose?
Does your coffee contain allergens?
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Sustainability
How can I recycle my professional capsules?
What are your commitments regarding sustainability?
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, we will be pleased to help you.