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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
COVID-19 related questions
Can I still recycle my Nespresso capsules?
Can I still buy coffee/machines/accessories?
I cannot choose evening delivery. Is this normal?
Does Nespresso offer tea or hot chocolate capsules?
Do Nespresso capsules have an expiration date?
How many calories does a Nespresso capsule contain?
Orders & order follow up
How can I order Nespresso capsules?
What are the delivery options?
Can I send the capsules abroad?
Where can I find my customer number?
I forgot my password. What should I do?
Why is the serial number of my Nespresso machine not accepted? (Code 213; code 215)
I have received damaged/defective products. What should I do?
I have a technical question concerning my machine. Who can I ask?
There is no water coming out of the coffee outlet. What can I do?
How much does a repair cost?
What is the account number of Nespresso?
Brand & Promotions
How can I submit a sponsorship request?
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer organic coffee?
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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