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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
SUSCPRIPCIÓN (COFFEE SUSCRIPTION)
How many times can a capsule be used to make a coffee?
How many calories does a Nespresso capsule contain?
How much caffeine is there in each Nespresso capsule?
Orders & order follow up
Where can I buy capsules?
I received damaged, incomplete, or incorrect items. What should I do?
What should I do if my order appears with status delivered and I have not received it?
How can I get my password for the website?
How I can recover my password to access the website?
Can I pay with foreign cards in Boutiques or through the app and website?
How often should I decalcify my machine?
I have questions about the operation and / or maintenance of my machine
Where do I get new beaters for my Aeroccino?
Generate the invoice for my orders
Brand & Promotions
Where can I find more details about the promotions?
How can I take advantage of a promotion code or an offer that you have published?
Why aren't you accepting the promotion code I entered?
Where can i take my capsules for recycling?
Why does Nespresso use aluminum to pack their capsules?
I am not located near any recycling point; how can I recycle my capsules?
I want to change my registration information