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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
EASY ORDER
EASY ORDER
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SUSCPRIPCIÓN (COFFEE SUSCRIPTION)
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Product Information
How many calories does a Nespresso capsule contain?
Do Nespresso capsules (Original or Vertuo) contain sugar?
How much caffeine is there in each Nespresso capsule?
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Orders & order follow up
Where can I buy capsules?
I received damaged, incomplete, or incorrect items. What should I do?
How to prevent your package from being delivered to someone else or another address?
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Online Support
How can I get my password for the website?
How I can recover my password to access the website?
Can I pay with foreign cards in Boutiques or through the app and website?
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Machine Support
I need to buy some of the pieces of my machine
Where do I get new beaters for my Aeroccino?
How often should I decalcify my machine?
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Accounting
Generate the invoice for my orders
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Brand & Promotions
Where can I find more details about the promotions?
How can I take advantage of a promotion code or an offer that you have published?
Why aren't you accepting the promotion code I entered?
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Recycling
Where can i take my capsules for recycling?
I am not located near any recycling point; how can I recycle my capsules?
Are Nespresso capsules recyclable?
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Other
I want to change my registration information
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