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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
EASY ORDER
EASY ORDER
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SUSCPRIPCIÓN (COFFEE SUSCRIPTION)
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Product Information
Do Nespresso capsules (Original or Vertuo) contain sugar?
How many calories does a Nespresso capsule contain?
How much caffeine is there in each Nespresso capsule?
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Orders & order follow up
Where can I buy capsules?
I received damaged, incomplete, or incorrect items. What should I do?
When I enter my order number to track the delivery situation, there is no information, why is this?
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Online Support
Can I pay with foreign cards in Boutiques or through the app and website?
How can I get my password for the website?
How I can recover my password to access the website?
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Machine Support
I have questions about the operation and / or maintenance of my machine
Why doesn't my Aeroccino foam?
What is the difference between Vertuo Manual and Vertuo Plus?
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Accounting
Generate the invoice for my orders
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Brand & Promotions
Where can I find more details about the promotions?
How can I take advantage of a promotion code or an offer that you have published?
Why aren't you accepting the promotion code I entered?
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Recycling
Where can i take my capsules for recycling?
Why does Nespresso use aluminum to pack their capsules?
Will the Nespresso family offer a reusable or biodegradable capsule?
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Other
I want to change my registration information
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