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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
EASY ORDER
EASY ORDER
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SUSCPRIPCIÓN (COFFEE SUSCRIPTION)
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Product Information
Do Nespresso capsules (Original or Vertuo) contain sugar?
How many calories does a Nespresso capsule contain?
How many times can a capsule be used to make a coffee?
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Orders & order follow up
I received damaged, incomplete, or incorrect items. What should I do?
Where can I buy capsules?
When I enter my order number to track the delivery situation, there is no information, why is this?
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Online Support
How can I get my password for the website?
How I can recover my password to access the website?
Can I pay with foreign cards in Boutiques or through the app and website?
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Machine Support
I have questions about the operation and / or maintenance of my machine
I need to buy some of the pieces of my machine
Software update and pairing bluetooth with Vertuo Next
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Accounting
Generate the invoice for my orders
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Brand & Promotions
Where can I find more details about the promotions?
How can I take advantage of a promotion code or an offer that you have published?
Why aren't you accepting the promotion code I entered?
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Recycling
Where can i take my capsules for recycling?
Can I recycle non-Nespresso capsules through the Nespresso recycling program?
Are Nespresso capsules recyclable?
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Other
I want to change my registration information
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