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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
EASY ORDER
EASY ORDER
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SUSCPRIPCIÓN (COFFEE SUSCRIPTION)
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Product Information
Do Nespresso capsules (Original or Vertuo) contain sugar?
How many calories does a Nespresso capsule contain?
Does Nespresso sell capsules (Original or Vertuo) with milk added?
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Orders & order follow up
I received damaged, incomplete, or incorrect items. What should I do?
What should I do if my order appears with status delivered and I have not received it?
Where can I buy capsules?
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Online Support
How can I get my password for the website?
How I can recover my password to access the website?
Can I pay with foreign cards in Boutiques or through the app and website?
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Machine Support
I have questions about the operation and / or maintenance of my machine
Where do I get new beaters for my Aeroccino?
Software update and pairing bluetooth with Vertuo Next
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Accounting
Generate the invoice for my orders
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Brand & Promotions
Where can I find more details about the promotions?
How can I take advantage of a promotion code or an offer that you have published?
Why aren't you accepting the promotion code I entered?
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Recycling
Where can i take my capsules for recycling?
Can I recycle non-Nespresso capsules through the Nespresso recycling program?
Are Nespresso capsules recyclable?
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Other
I want to change my registration information
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