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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
EASY ORDER
EASY ORDER
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SUSCPRIPCIÓN (COFFEE SUSCRIPTION)
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Product Information
How many calories does a Nespresso capsule contain?
Do Nespresso capsules (Original or Vertuo) contain sugar?
How many times can a capsule be used to make a coffee?
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Orders & order follow up
What should I do if my order appears with status delivered and I have not received it?
I received damaged, incomplete, or incorrect items. What should I do?
How to prevent your package from being delivered to someone else or another address?
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Online Support
How can I get my password for the website?
How I can recover my password to access the website?
Can I pay with foreign cards in Boutiques or through the app and website?
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Machine Support
How to link my Vertuo Next to WI FI?
How often should I decalcify my machine?
I have questions about the operation and / or maintenance of my machine
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Accounting
Generate the invoice for my orders
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Brand & Promotions
Where can I find more details about the promotions?
How can I take advantage of a promotion code or an offer that you have published?
Why aren't you accepting the promotion code I entered?
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Recycling
Where can i take my capsules for recycling?
Why does Nespresso use aluminum to pack their capsules?
I am not located near any recycling point; how can I recycle my capsules?
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Other
I want to change my registration information
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