Jump to Content
Desactivate
Activate
mode Dyslexia
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Where can I buy Nespresso machine and capsules?
What are the Limited Editions from Nespresso?
Can pregnant women drink coffee?
Learn more
Shelf Life & Best Before Date (BBD)
Do Nespresso capsules have an expiration date?
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso coffees contain any additives or preservatives?
Learn more
VERTUO
What is Nespresso Vertuo Coffee System?
What is new about the Vertuo system?
Can I use Vertuo capsules in my Original machine?
Learn more
Orders & order follow up
What are the available delivery options on the website?
What is the minimum order to enjoy free delivery?
How can I order Nespresso capsules?
Learn more
Online Support
I have relocated to/from another country. How do I migrate my account?
How do I register as a Club Member?
I encountered the error code 766.
Learn more
Boutique Pick-Up
How does the Boutique Pick Up service work?
Which boutique offer the Boutique Pick Up service?
What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?
Learn more
Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
Learn more
Machine Support
How often should I descale my Nespresso machine?
How much does a repair cost?
Cup size programming
Learn more
PDF Invoicing
How do I retrieve my digital invoices?
Why is Nespresso giving the option for digital invoices?
How will I know when my digital invoice is ready?
Learn more
Recycling
How does Nespresso recycle the capsules?
How can I recycle my capsules if I’m ordering online?
Can I bring my used capsules to a Nespresso Boutique for recycling?
Learn more
Did this answer your question? If not,
ask us your question
, we will be pleased to help you.