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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Can I use compatible or third-party capsules with my Nespresso machine?
Where can I buy Nespresso machine and capsules?
What are the Limited Editions from Nespresso?
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Shelf Life & Best Before Date (BBD)
Do Nespresso capsules have an expiration date?
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso coffees contain any additives or preservatives?
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VERTUO
Is Nespresso Vertuo better than Original?
Why is there not an integrated milk solution?
Are all Nespresso coffees good with milk?
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Orders & order follow up
What is the minimum order to enjoy free delivery?
What are the available delivery options on the website?
My order has still not arrived. What should I do?
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Subscription
How do I cancel my Nespresso Subscription Plan?
What is the Nespresso subscription?
Can I pause or put my Nespresso Subscription Plan on hold?
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Online Support
I have relocated to/from another country. How do I migrate my account?
How can I change my email address?
How do I register as a Club Member?
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Boutique Pick-Up
How does the Boutique Pick Up service work?
Which boutique offer the Boutique Pick Up service?
Can I modify my order when I collect my order?
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Nespresso Warranty
What is the warranty period for my Nespresso machine?
Do I need to register my machine for warranty?
What is not covered by the warranty?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Machine Support
How often should I descale my Nespresso machine?
My Nespresso machine is not working properly. Where should i bring for machine inspection?
How much does a repair cost?
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Milk Frother Aeroccino and Barista
What’s the difference between Aeroccino 3 and Aeroccino 4?
Aeroccino - Milk not frothing
Aeroccino - Milkfroth is not hot enough
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PDF Invoicing
How do I retrieve my digital invoices?
Why is Nespresso giving the option for digital invoices?
How will I know when my digital invoice is ready?
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Recycling
How does Nespresso recycle the capsules?
Can I bring my used capsules to a Nespresso Boutique for recycling?
How can I recycle my capsules if I’m ordering online?
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