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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Where can I buy Nespresso machine and capsules?
Can I use compatible or third-party capsules with my Nespresso machine?
Does Nespresso offer tea or hot chocolate capsules?
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Shelf Life & Best Before Date (BBD)
Do Nespresso capsules have an expiration date?
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso coffees contain any additives or preservatives?
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VERTUO
Is Nespresso Vertuo better than Original?
How is Vertuo different from other coffees such as filter coffee or instant?
What are the Nespresso suggested recipes for Iced Coffee?
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Orders & order follow up
What are the available delivery options on the website?
My order has still not arrived. What should I do?
What is the minimum order to enjoy free delivery?
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Subscription
How do I cancel my Nespresso Subscription Plan?
What is the validity of my club credit after cancelling my subscription?
Can I change my machine or subscription plan after signing up?
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Online Support
I have relocated to/from another country. How do I migrate my account?
I encountered the error code 711.
I already have a club membership number. How do I register?
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Boutique Pick-Up
How does the Boutique Pick Up service work?
Which boutique offer the Boutique Pick Up service?
What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?
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Nespresso Warranty
Do I need to register my machine for warranty?
What is the warranty period for my Nespresso machine?
How do I claim warranty service?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Machine Support
How often should I descale my Nespresso machine?
My Nespresso machine is not working properly. Where should i bring for machine inspection?
How much does a repair cost?
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Milk Frother Aeroccino and Barista
Aeroccino - Whisks not spinning
What’s the difference between Aeroccino 3 and Aeroccino 4?
Aeroccino - Milk not frothing
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PDF Invoicing
How do I retrieve my digital invoices?
Why is Nespresso giving the option for digital invoices?
How will I know when my digital invoice is ready?
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Recycling
How can I recycle my capsules if I’m ordering online?
Can I bring my used capsules to a Nespresso Boutique for recycling?
How does Nespresso recycle the capsules?
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