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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Where can I buy Nespresso machine and capsules?
Can I use compatible or third-party capsules with my Nespresso machine?
Are Nespresso capsules halal certified?
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Shelf Life & Best Before Date (BBD)
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso capsules have an expiration date?
Do Nespresso coffees contain any additives or preservatives?
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VERTUO
Is Nespresso Vertuo better than Original?
What is new about the Vertuo system?
Why are some Vertuo capsules priced higher than Original capsules?
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Orders & order follow up
My order has still not arrived. What should I do?
What is the minimum order requirement for online purchases?
What is the minimum order to enjoy free delivery?
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Subscription
How do I cancel my Nespresso Subscription Plan?
What is the validity of my club credit after cancelling my subscription?
What are the payment methods for the Nespresso Subscription Plan?
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Online Support
How do I register as a Club Member?
I encountered the error code 711.
Where can I find my membership number?
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Boutique Pick-Up
How does the Boutique Pick Up service work?
Which boutique offer the Boutique Pick Up service?
What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?
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Nespresso Warranty
How do I claim warranty service?
Do I need to register my machine for warranty?
What does the warranty cover for my Aeroccino and Barista milk frother?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Machine Support
My Nespresso machine is not working properly. Where should i bring for machine inspection?
How much does a repair cost?
Cup size programming
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Milk Frother Aeroccino and Barista
Aeroccino - Cannot turn on
What’s the difference between Aeroccino 3 and Aeroccino 4?
Aeroccino - Milk not frothing
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PDF Invoicing
How do I retrieve my digital invoices?
Why is Nespresso giving the option for digital invoices?
How will I know when my digital invoice is ready?
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Recycling
How does Nespresso recycle the capsules?
How can I recycle my capsules if I’m ordering online?
Can I bring my used capsules to a Nespresso Boutique for recycling?
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