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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Does Nespresso provide coffee solutions for businesses?
Where can I buy Nespresso machine and capsules?
How much caffeine is contained in each capsule?
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Shelf Life & Best Before Date (BBD)
Do Nespresso capsules have an expiration date?
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso coffees contain any additives or preservatives?
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VERTUO
Are the Vertuo capsules Halal certified?
Can I make a cappuccino or latte with Vertuo coffees?
What is new about the Vertuo system?
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Orders & order follow up
What are the available delivery options on the website?
What are the available payment methods accepted by Nespresso Malaysia?
What is the minimum order to enjoy free delivery?
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Subscription
How do I cancel my Nespresso Subscription Plan?
What is the validity of my club credit after cancelling my subscription?
What is the Nespresso subscription?
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Online Support
I have relocated to/from another country. How do I migrate my account?
Where can I find my membership number?
How do I register as a Club Member?
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Boutique Pick-Up
How does the Boutique Pick Up service work?
Which boutique offer the Boutique Pick Up service?
What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?
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Nespresso Warranty
What is the warranty period for my Nespresso machine?
Do I need to register my machine for warranty?
Are accessories covered under warranty?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Machine Support
How much does a repair cost?
My Nespresso machine is not working properly. Where should i bring for machine inspection?
How do I find my machine serial number?
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Milk Frother Aeroccino and Barista
What’s the difference between the Nespresso Barista and the Aeroccino milk frother?
What’s the difference between Aeroccino 3 and Aeroccino 4?
Aeroccino - Milk not frothing
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PDF Invoicing
How do I retrieve my digital invoices?
Why is Nespresso giving the option for digital invoices?
How will I know when my digital invoice is ready?
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Recycling
How does Nespresso recycle the capsules?
How can I recycle my capsules if I’m ordering online?
Can I bring my used capsules to a Nespresso Boutique for recycling?
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