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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Where can I buy Nespresso machine and capsules?
Do Nespresso capsules have an expiration date?
Does Nespresso offer tea or hot chocolate capsules?
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VERTUO
What is new about the Vertuo system?
Is Nespresso Vertuo better than Original?
Why are some Vertuo capsules priced higher than Original capsules?
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Orders & order follow up
What are the available delivery options on the website?
What are the available payments modes on the website?
What is the minimum order to enjoy free delivery?
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Online Support
I have relocated to/from another country. How do I migrate my account?
How can I change my email address?
I cannot login my account.
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Boutique Pick-Up
How does the Boutique Pick Up service work?
Which boutique offer the Boutique Pick Up service?
What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?
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Product Issue
There is a change in the coffee taste of my capsules.
I have received damaged/defective products. What should I do?
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Machine Support
How much does a repair cost?
How often should I descale my Nespresso machine?
Cup size programming
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PDF Invoicing
How do I retrieve my e-invoices?
Why is Nespresso giving the option for digital invoices?
How will I know when an e-invoice is ready?
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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