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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Does Nespresso offer tea or hot chocolate capsules?
How much caffeine is contained in each capsule?
What are the Limited Editions from Nespresso?
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Shelf Life & Best Before Date (BBD)
Do Nespresso capsules have an expiration date?
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso coffees contain any additives or preservatives?
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VERTUO
Is Nespresso Vertuo better than Original?
What is new about the Vertuo system?
Why are some Vertuo capsules priced higher than Original capsules?
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Orders & order follow up
What are the available delivery options on the website?
What is the minimum order requirement for online purchases?
What are the available payment methods accepted by Nespresso Malaysia?
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Subscription
How do I cancel my Nespresso Subscription Plan?
What is the validity of my club credit after cancelling my subscription?
What is the Nespresso subscription?
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Online Support
How do I register as a Club Member?
How can I change my email address?
I cannot login my account.
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Boutique Pick-Up
How does the Boutique Pick Up service work?
What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?
Can I modify my order when I collect my order?
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Nespresso Warranty
Do I need to register my machine for warranty?
What is the warranty period for my Nespresso machine?
How do I claim warranty service?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Machine Support
How often should I descale my Nespresso machine?
My Nespresso machine is not working properly. Where should i bring for machine inspection?
I have purchased a descaling kit for another type of Nespresso machine. Can I use it anyway?
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Milk Frother Aeroccino and Barista
What’s the difference between Aeroccino 3 and Aeroccino 4?
Aeroccino - Milkfroth is of low quality
Aeroccino - Milkfroth is not hot enough
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PDF Invoicing
How will I know when my digital invoice is ready?
How do I retrieve my digital invoices?
I tried to download the digital invoice but received a message saying that the invoice of the order is not available online.
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Recycling
How does Nespresso recycle the capsules?
How can I recycle my capsules if I’m ordering online?
Can I bring my used capsules to a Nespresso Boutique for recycling?
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