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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Do Nespresso capsules have an expiration date?
Does Nespresso offer tea or hot chocolate capsules?
Where can I buy Nespresso machine and capsules?
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Orders & order follow up
What is the minimum order to enjoy free delivery?
What are the available delivery options on the website?
My order has still not arrived. What should I do?
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Online Support
How do I register my machine online?
I have relocated to/from another country. How do I migrate my account?
How do I register as a Club Member?
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Boutique Pick-Up
Which boutique offer the Boutique Pick Up service?
How does the Boutique Pick Up service work?
Do I need to bring along any documents at the time of collection?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Machine Support
How much does a repair cost?
How often should I descale my Nespresso machine?
How long is the Nespresso warranty?
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PDF Invoicing
Why is Nespresso giving the option for digital invoices?
How do I retrieve my e-invoices?
I opted out of receiving e-invoices. Can I opt in again?
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Recycling
How does Nespresso recycle the capsules?
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Other
Can I bring my Nespresso machine abroad?
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