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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Where can I buy Nespresso machine and capsules?
How much caffeine is contained in each capsule?
Can pregnant women drink coffee?
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Shelf Life & Best Before Date (BBD)
Do Nespresso capsules have an expiration date?
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso coffees contain any additives or preservatives?
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VERTUO
Is Nespresso Vertuo better than Original?
What is new about the Vertuo system?
Do the different extraction technologies in the various Vertuo machines change the taste of the coffee?
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Orders & order follow up
My order has still not arrived. What should I do?
What are the available delivery options on the website?
Can I send Nespresso capsules overseas?
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Subscription
How do I cancel my Nespresso Subscription Plan?
What is the validity of my club credit after cancelling my subscription?
What is the Nespresso subscription?
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Online Support
I encountered the error code 814.
I have relocated to/from another country. How do I migrate my account?
How do I register as a Club Member?
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Boutique Pick-Up
How does the Boutique Pick Up service work?
What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?
Which boutique offer the Boutique Pick Up service?
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Nespresso Warranty
Do I need to register my machine for warranty?
What is the warranty period for my Nespresso machine?
What does the warranty cover for my Aeroccino and Barista milk frother?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Machine Support
How often should I descale my Nespresso machine?
I have purchased a descaling kit for another type of Nespresso machine. Can I use it anyway?
My Nespresso machine is not working properly. Where should i bring for machine inspection?
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Milk Frother Aeroccino and Barista
What’s the difference between Aeroccino 3 and Aeroccino 4?
Aeroccino - Milk not frothing
Aeroccino - Whisks not spinning
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PDF Invoicing
How do I opt out of receiving digital invoice?
How do I retrieve my digital invoices?
Why is Nespresso giving the option for digital invoices?
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Recycling
How can I recycle my capsules if I’m ordering online?
How does Nespresso recycle the capsules?
Can I bring my used capsules to a Nespresso Boutique for recycling?
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