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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Do Nespresso capsules have an expiration date?
Does Nespresso offer tea or hot chocolate capsules?
Where can I buy Nespresso machine and capsules?
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VERTUO
Is Nespresso Vertuo better than Original?
What is new about the Vertuo system?
Can I make a cappuccino or latte with Vertuo coffees?
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Orders & order follow up
What are the available delivery options on the website?
What is the minimum order to enjoy free delivery?
Can I have a product gift-wrapped by Nespresso?
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Online Support
I have relocated to/from another country. How do I migrate my account?
I encountered the error code 711.
How do I register as a Club Member?
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Boutique Pick-Up
How does the Boutique Pick Up service work?
Which boutique offer the Boutique Pick Up service?
Can I modify my order when I collect my order?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Machine Support
How often should I descale my Nespresso machine?
How much does a repair cost?
Cup size programming
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PDF Invoicing
How do I retrieve my digital invoices?
How will I know when my digital invoice is ready?
Why is Nespresso giving the option for digital invoices?
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Recycling
How does Nespresso recycle the capsules?
How can I recycle my capsules if I’m ordering online?
Can I bring my used capsules to a Nespresso Boutique for recycling?
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