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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Where can I buy Nespresso machine and capsules?
How much caffeine is contained in each capsule?
What’s in a Nespresso capsule?
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Shelf Life & Best Before Date (BBD)
Do Nespresso capsules have an expiration date?
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso coffees contain any additives or preservatives?
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VERTUO
Is Nespresso Vertuo better than Original?
What is new about the Vertuo system?
Can I make a cappuccino or latte with Vertuo coffees?
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Orders & order follow up
My order has still not arrived. What should I do?
What are the available delivery options on the website?
What are the available payment methods accepted by Nespresso Malaysia?
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Subscription
How do I cancel my Nespresso Subscription Plan?
What is the validity of my club credit after cancelling my subscription?
What are the payment methods for the Nespresso Subscription Plan?
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Online Support
I have relocated to/from another country. How do I migrate my account?
How do I register as a Club Member?
I encountered the error code 766.
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Boutique Pick-Up
How does the Boutique Pick Up service work?
Which boutique offer the Boutique Pick Up service?
What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?
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Nespresso Warranty
Do I need to register my machine for warranty?
What is the warranty period for my Nespresso machine?
What does the warranty cover for my Aeroccino and Barista milk frother?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Machine Support
How often should I descale my Nespresso machine?
My Nespresso machine is not working properly. Where should i bring for machine inspection?
How much does a repair cost?
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Milk Frother Aeroccino and Barista
What’s the difference between Aeroccino 3 and Aeroccino 4?
Aeroccino - Milk not frothing
Aeroccino - Whisks not spinning
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PDF Invoicing
How do I retrieve my digital invoices?
How will I know when my digital invoice is ready?
Why is Nespresso giving the option for digital invoices?
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Recycling
How does Nespresso recycle the capsules?
Can I bring my used capsules to a Nespresso Boutique for recycling?
How can I recycle my capsules if I’m ordering online?
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