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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Where can I buy Nespresso machine and capsules?
How many calories does a Nespresso capsule contain?
How much caffeine is contained in each capsule?
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Shelf Life & Best Before Date (BBD)
Do Nespresso capsules have an expiration date?
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso coffees contain any additives or preservatives?
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VERTUO
What is new about the Vertuo system?
Is Nespresso Vertuo better than Original?
What if something goes wrong with my machine after purchase?
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Orders & order follow up
What is the minimum order to enjoy free delivery?
My order has still not arrived. What should I do?
What are the available payment methods accepted by Nespresso Malaysia?
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Subscription
How do I cancel my Nespresso Subscription Plan?
What are the payment methods for the Nespresso Subscription Plan?
What happens if I stop paying for my subscription plan?
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Online Support
How can I change my email address?
I cannot login my account.
I have relocated to/from another country. How do I migrate my account?
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Boutique Pick-Up
How does the Boutique Pick Up service work?
Which boutique offer the Boutique Pick Up service?
What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?
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Nespresso Warranty
What is the warranty period for my Nespresso machine?
What is not covered by the warranty?
Do I need to register my machine for warranty?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Machine Support
My Nespresso machine is not working properly. Where should i bring for machine inspection?
How much does a repair cost?
Where can I purchase a descaling kit?
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Milk Frother Aeroccino and Barista
Aeroccino - Burn marks
What’s the difference between Aeroccino 3 and Aeroccino 4?
Aeroccino - Whisks not spinning
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PDF Invoicing
How do I retrieve my digital invoices?
Why is Nespresso giving the option for digital invoices?
How will I know when my digital invoice is ready?
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Recycling
How does Nespresso recycle the capsules?
How can I recycle my capsules if I’m ordering online?
Can I bring my used capsules to a Nespresso Boutique for recycling?
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