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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
How much caffeine is contained in each capsule?
Does Nespresso offer tea or hot chocolate capsules?
What are the Limited Editions from Nespresso?
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Shelf Life & Best Before Date (BBD)
Do Nespresso capsules have an expiration date?
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso coffees contain any additives or preservatives?
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VERTUO
What is new about the Vertuo system?
Why are some Vertuo capsules priced higher than Original capsules?
What are the Nespresso suggested recipes for Iced Coffee?
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Orders & order follow up
What are the available delivery options on the website?
What is the minimum order to enjoy free delivery?
What are the available payment methods accepted by Nespresso Malaysia?
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Subscription
How do I cancel my Nespresso Subscription Plan?
What is the validity of my club credit after cancelling my subscription?
What is the Nespresso subscription?
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Online Support
I cannot login my account.
I encountered the error code 716.
I encountered the error code 0x-xxx.
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Boutique Pick-Up
How does the Boutique Pick Up service work?
Which boutique offer the Boutique Pick Up service?
Can I modify my order when I collect my order?
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Nespresso Warranty
Do I need to register my machine for warranty?
How do I claim warranty service?
What is the warranty period for my Nespresso machine?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Machine Support
My Nespresso machine is not working properly. Where should i bring for machine inspection?
How often should I descale my Nespresso machine?
How much does a repair cost?
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Milk Frother Aeroccino and Barista
Barista - Milk isn’t frothing properly
Aeroccino - Cannot turn on
Barista - Do I need Bluetooth to use the Barista?
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PDF Invoicing
How do I retrieve my digital invoices?
How will I know when my digital invoice is ready?
Why is Nespresso giving the option for digital invoices?
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Recycling
How can I recycle my capsules if I’m ordering online?
Can I bring my used capsules to a Nespresso Boutique for recycling?
How does Nespresso recycle the capsules?
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