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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Where can I buy Nespresso machine and capsules?
Can pregnant women drink coffee?
Can I use compatible or third-party capsules with my Nespresso machine?
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Shelf Life & Best Before Date (BBD)
Do Nespresso capsules have an expiration date?
Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?
Do Nespresso coffees contain any additives or preservatives?
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VERTUO
What is new about the Vertuo system?
Is Nespresso Vertuo better than Original?
Are all Nespresso coffees good with milk?
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Orders & order follow up
What are the available delivery options on the website?
What is the minimum order to enjoy free delivery?
My order has still not arrived. What should I do?
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Subscription
How do I cancel my Nespresso Subscription Plan?
What is the validity of my club credit after cancelling my subscription?
What is the Nespresso subscription?
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Online Support
I have relocated to/from another country. How do I migrate my account?
How do I register as a Club Member?
I encountered the error code 766.
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Boutique Pick-Up
Which boutique offer the Boutique Pick Up service?
How does the Boutique Pick Up service work?
What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?
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Nespresso Warranty
What is the warranty period for my Nespresso machine?
How do I claim warranty service?
Do I need to register my machine for warranty?
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Product Issue
I have received damaged/defective products. What should I do?
There is a change in the coffee taste of my capsules.
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Machine Support
How much does a repair cost?
My Nespresso machine is not working properly. Where should i bring for machine inspection?
How often should I descale my Nespresso machine?
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Milk Frother Aeroccino and Barista
What’s the difference between Aeroccino 3 and Aeroccino 4?
Aeroccino - Milk not frothing
Aeroccino - Whisks not spinning
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PDF Invoicing
Why is Nespresso giving the option for digital invoices?
How will I know when my digital invoice is ready?
How do I retrieve my digital invoices?
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Recycling
How can I recycle my capsules if I’m ordering online?
How does Nespresso recycle the capsules?
Can I bring my used capsules to a Nespresso Boutique for recycling?
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