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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
Where can we find halal certificates for Nespresso Professional products?
How can we learn more about Nespresso Professional products?
Do Nespresso Professional machines have direct water connection?
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BECOMING A BUSINESS CUSTOMER
I want to purchase a coffee machine for my company
Can I see/try before purchasing or renting?
I have a Nespresso machine at home and I want to purchase a coffee machine for my company as well
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Subscription by Nespresso Professional
Does Nespresso offer subscription plans for businesses?
What is included in the subscription plan?
Can I cancel my subscription plan?
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COVID-19 INFORMATION
What are the safety measures taken for B2B deliveries in view of COVID-19?
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PAYMENT AND INVOICING
My company requires purchase orders be placed on our invoices.
How do we let you know when we have made a payment?
How do I retrieve my digital invoices?
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ACCOUNT MANAGEMENT
I have contacted you and been asked to provide my Nespresso membership/customer number. Where can I find it?
I am interested in purchasing the machine that I currently have on loan.
My company has recently changed its name, address, or other details. What should we do?
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ONLINE SUPPORT
I created a new password, but didn't receive an activation email
I want to change my email address.
I have forgotten my password. How can I reset it?
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MACHINE SUPPORT
How can we receive technical assistance for our Nespresso machine?
Where can I purchase a descaling kit?
Are the removable parts of our machine dishwasher safe?
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ORDER AND ORDER FOLLOW UP
How do I receive a customer number
What is the minimum order to enjoy free delivery?
How can I order from the website
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BRAND AND PROMOTIONS
Does Nespresso offer Fair Trade coffee?
How can I submit a sponsorship request?
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