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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a business customer
I’m a private customer and want to become a Nespresso Professional customer as well.
I want to become a business customer and order machines, capsules and accessories for my company
Learn more
Ordering
How do I return products?
I’m a new customer and want to place my first coffee order. What do I do?
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Logging in
I’m getting an error message when I try to login. What can I do?
I want to change my email address. How do I do this?
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Sustainability & Recycling
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Maintenance and malfunctions
Where can I find cleaning instructions or manuals of my coffee machine?
My Zenius machine is not working optimally. What can I do?
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