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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a business customer
I’m a private customer and want to become a Nespresso Professional customer as well.
I already have a Nespresso Professional machine, but I don't have an account yet. What do I need to do?
Learn more
Ordering
I’m a new customer and want to place my first coffee order. What do I do?
I am a business customer who privately wants to drink original Nespresso capsules. Where can I order my capsules?
Learn more
Logging in
I want to change my email address. How do I do this?
I’m getting an error message when I try to login. What can I do?
Learn more
Sustainability & Recycling
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Maintenance and malfunctions
My Zenius machine is not working optimally. What can I do?
Where can I find cleaning instructions or manuals of my coffee machine?
Learn more
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