Jump to Content
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
My email and password are not being recognised to log in. What do I do?
I’m a Nespresso member but don’t have online login details. How can I place an order?
How do I log into my Nespresso account?
Newmarket boutique relocation
When are you re-opening your boutiques in New Zealand?
Can I recycle my capsules without going in the store?
Sustainability & Recycling
How can I recycle my Nespresso capsules?
Can I recycle my Nespresso capsules with my kerbside recycling?
Are Nespresso capsules recyclable?
Brand & Promotions
Does Nespresso offer promotions?
I would like to make a donation/sponsorship request for a charity. What should I do?
Does Nespresso offer Gift Cards?
What if I don’t use my credit?
Can I cancel my subscription?
What happens to my credit if I cancel my subscription?
How much caffeine is there in Nespresso coffee capsules?
How much do Nespresso Capsules cost?
Will Nespresso have a hot chocolate, tea or chai capsule in future?
Orders & Delivery
My package has still not arrived. What should I do now?
What delivery options does Nespresso offer?
What is the minimum coffee order quantity for online and phone orders?
I’m experiencing issues with my machine; how do I set up a repair?
My Nespresso machine isn't pouring the right amount of coffee. What can I do?
Why isn't my Aeroccino frothing milk as well as it used to?
Invoicing & Payment
How can I get a copy of an invoice for an order?
I don’t want to receive paper invoices with my order. How can I arrange this?
What are the banking coordinates of Nespresso New Zealand?
Data Security & Privacy
Did this answer your question? If not,
ask us your question
, we will be pleased to help you.