Jump to Content
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Free Preselected Coffee Offer
What is the Nespresso Free Preselected Coffee Offer?
How can I redeem the Free Preselected Coffee Offer?
Why can’t I choose my complimentary coffee capsules when ordering online?
Year End Promotion 2019
How do I redeem my $50 Coffee Credit?
How do I use my Coffee Credit?
How long does it take from when I submit my claim to receive my Coffee Credit?
Sustainability & Recycling
How can I recycle my Nespresso capsules?
Can I recycle non-Nespresso capsules through the Nespresso recycling program?
Can I recycle my Nespresso capsules with my kerbside recycling?
Brand & Promotions
Does Nespresso offer promotions?
I would like to make a donation/sponsorship request for a charity. What should I do?
Will Nespresso have a hot chocolate, tea or chai capsule in future?
How much do Nespresso Capsules cost?
What is the difference between the different Nespresso coffee sizes, such as an 'Espresso' and a 'Lungo'?
Orders & Delivery
What delivery options does Nespresso offer?
What is the minimum coffee order quantity for online and phone orders?
How can I return/exchange my coffee or accessories order?
My Nespresso machine isn't pouring the right amount of coffee. What can I do?
Why isn't my Aeroccino frothing milk as well as it used to?
Why does my Aeroccino have burn marks and how can I remove them?
Invoicing & Payment
How can I get a copy of an invoice for an order?
I don’t want to receive paper invoices with my order. How can I arrange this?
What payment options does Nespresso offer?
Data Security & Privacy
Did this answer your question? If not,
ask us your question
, we will be pleased to help you.