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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
How NESPRESSO | SUBSCRIPTION & YOU works?
Is it possible to suspend or cancel NESPRESSO | SUBSCRIPTION & YOU?
How does NESPRESSO | SUBSCRIPTION & MACHINE FOR 1 ZŁ work?
What happens after 12 months of using NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
Is it possible to cancel NESPRESSO | SUBSCRIPTION – EXPRESS FOR 1 ZŁ?
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Vertuoline
How is the Vertuo line different from the Original line?
Where can I buy Vertuo capsules?
Do Original capsules match Vertuo coffee machines?
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Product Information
How to return the received product?
Coffee and pregnancy
How to order Nespresso products?
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Orders & order follow up
When will I receive my ordered goods?
How to register in Nespresso Club?
I have not received my ordered products. What should I do?
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Online Support
On-line order placed during a weekend/holiday
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
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Machine Support
The machine does not function properly. What should I do?
Machine after warranty period. What is the cost of repair?
Water under a machine What should I do?
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Accounting
Lost receipt/invoice? How to receive a duplicate?
What are payment methods for orders placed via the Internet?
Electronic invoice. How to get it?
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Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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