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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
What happens after 12 months of using NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
What are exclusive offers and pre-sales?
How NESPRESSO | SUBSCRIPTION & YOU works?
Is it possible to suspend or cancel NESPRESSO | SUBSCRIPTION & YOU?
How does NESPRESSO | SUBSCRIPTION & MACHINE FOR 1 ZŁ work?
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Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
How does Nespresso remove caffeine from its coffees?
Coffee and pregnancy
How to order Nespresso products?
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Orders & order follow up
I placed an order and I would like to change the delivery address. What should I do?
I have not received my ordered products. What should I do?
How to file a complaint?
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Online Support
On-line order placed during a weekend/holiday
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
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Machine Support
Machine after warranty period. What is the cost of repair?
A capsule is not punched in the machine. What should I do?
Water in the capsule container What should I do?
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Accounting
Lost receipt/invoice? How to receive a duplicate?
What are payment methods for orders placed via the Internet?
Electronic invoice. How to get it?
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Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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