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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
What happens to Nespresso credits and discount after canceling NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
Is it possible to cancel NESPRESSO | SUBSCRIPTION – EXPRESS FOR 1 ZŁ?
How NESPRESSO | SUBSCRIPTION & YOU works?
Is it possible to suspend or cancel NESPRESSO | SUBSCRIPTION & YOU?
What happens after 12 months of using NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
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Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
Is there an order volume limit for Nespresso capsules?
Coffee and pregnancy
How to order Nespresso products?
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Orders & order follow up
How to register in Nespresso Club?
How can I trace my order?
I placed an order and I would like to change the delivery address. What should I do?
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Online Support
On-line order placed during a weekend/holiday
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
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Machine Support
The machine does not function properly. What should I do?
“U” indication lights are blinking. What to do?
Problems with milk froth - Lattissima
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Accounting
Lost receipt/invoice? How to receive a duplicate?
What are payment methods for orders placed via the Internet?
Electronic invoice. How to get it?
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Brand & Promotions
Where and when can I get a voucher?
Nespresso in Poland: Club and Boutique
How to use a voucher?
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Recycling
Can I return used capsules for recycling?
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