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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
What should I do if I don't see my accumulated funds from my Subscription?
Is it possible to cancel NESPRESSO | SUBSCRIPTION – EXPRESS FOR 1 ZŁ?
Who can use NESPRESSO | SUBSCRIPTION & YOU?
What if my Nespresso credits are not used?
What happens to Nespresso credits and discount after suspending or canceling NESPRESSO | SUBSCRIPTION & YOU?
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Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
Coffee and pregnancy
How to order Nespresso products?
How does Nespresso remove caffeine from its coffees?
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Orders & order follow up
Does Nespresso deliver orders outside of Poland?
How to file a complaint?
How can I trace my order?
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Online Support
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
On-line order placed during a weekend/holiday
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Machine Support
The machine does not function properly. What should I do?
Machine after warranty period. What is the cost of repair?
How to descale my machine/what agents can be used?
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Accounting
Lost receipt/invoice? How to receive a duplicate?
What are payment methods for orders placed via the Internet?
I did not receive an order confirmation but I paid for it by P24.
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Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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