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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
Can I pause or cancel my NESPRESSO | SUBSCRIPTION & YOU?
How NESPRESSO | SUBSCRIPTION & YOU works?
Is it possible to cancel NESPRESSO | SUBSCRIPTION – EXPRESS FOR 1 ZŁ?
What happens after 12/24 months of using NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
Who can use NESPRESSO | SUBSCRIPTION & YOU?
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Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
Coffee and pregnancy
How to order Nespresso products?
How does Nespresso remove caffeine from its coffees?
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Orders & order follow up
When will I receive my ordered goods?
I have not received my ordered products. What should I do?
I placed an order and I would like to change the delivery address. What should I do?
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Online Support
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
On-line order placed during a weekend/holiday
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Machine Support
The machine does not function properly. What should I do?
How to descale my machine/what agents can be used?
Machine after warranty period. What is the cost of repair?
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Accounting
I can't find my invoice. How can I download it again?
What are payment methods for orders placed via the Internet?
When will Nespresso invoices be issued exclusively through the National e-Invoice System (KSeF)?
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Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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