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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
Can I pause or cancel my NESPRESSO | SUBSCRIPTION & YOU?
How NESPRESSO | SUBSCRIPTION & YOU works?
How does NESPRESSO | SUBSCRIPTION & MACHINE FOR 1 ZŁ work?
What happens after 12/24 months of using NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
Is it possible to cancel NESPRESSO | SUBSCRIPTION – EXPRESS FOR 1 ZŁ?
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Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
How to return the received product?
Coffee and pregnancy
How to order Nespresso products?
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Orders & order follow up
What is the delivery cost?
When will I receive my ordered goods?
How to register in Nespresso Club?
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Online Support
On-line order placed during a weekend/holiday
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
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Machine Support
Machine after warranty period. What is the cost of repair?
How to descale my machine/what agents can be used?
A capsule is not punched in the machine. What should I do?
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Accounting
Lost receipt/invoice? How to receive a duplicate?
What are payment methods for orders placed via the Internet?
Electronic invoice. How to get it?
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Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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