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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
Is there an order volume limit for Nespresso capsules?
Coffee and pregnancy
How to order Nespresso products?
Orders & order follow up
How to file a complaint?
What is the delivery cost?
How can I pay for delivery?
What are payment methods for orders placed via the Internet?
I forgot my password and have problems logging in
I did not receive an order confirmation but I paid for it by P24.
The machine does not function properly. What should I do?
Machine after warranty period. What is the cost of repair?
How to descale my machine/what agents can be used?
Lost receipt/invoice? How to receive a duplicate?
How to register in Nespresso Club?
Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
Can I return used capsules for recycling?
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