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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
Can I pause or cancel my NESPRESSO | SUBSCRIPTION & YOU?
How is NESPRESSO charged | SUBSCRIPTION & YOU?
How NESPRESSO | SUBSCRIPTION & YOU works?
How does NESPRESSO | SUBSCRIPTION & MACHINE FOR 1 ZŁ work?
What happens after 12/24 months of using NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
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Vertuoline
How is the Vertuo line different from the Original line?
Do Original capsules match Vertuo coffee machines?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
Coffee and pregnancy
How to order Nespresso products?
How does Nespresso remove caffeine from its coffees?
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Orders & order follow up
When will I receive my ordered goods?
How can I pay for delivery?
I have not received my ordered products. What should I do?
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Online Support
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
On-line order placed during a weekend/holiday
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Machine Support
The machine does not function properly. What should I do?
Machine after warranty period. What is the cost of repair?
A capsule is not punched in the machine. What should I do?
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Accounting
I can't find my invoice. How can I download it again?
What are payment methods for orders placed via the Internet?
When will Nespresso invoices be issued exclusively through the National e-Invoice System (KSeF)?
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Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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