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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
How NESPRESSO | SUBSCRIPTION & YOU works?
What happens after 12 months of using NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
What are Nespresso credits and how is the discount calculated?
How can I close my Subscription?
Who can use NESPRESSO | SUBSCRIPTION & YOU?
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Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
Coffee and pregnancy
How to order Nespresso products?
How does Nespresso remove caffeine from its coffees?
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Orders & order follow up
What is the delivery cost?
When will I receive my ordered goods?
How can I pay for delivery?
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Online Support
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
On-line order placed during a weekend/holiday
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Machine Support
The machine does not function properly. What should I do?
Wrong amount of coffee in the cup. What to do?
A capsule is not punched in the machine. What should I do?
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Accounting
What are payment methods for orders placed via the Internet?
Electronic invoice. How to get it?
Lost receipt/invoice? How to receive a duplicate?
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Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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