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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
COVID-19 What security measures apply to me as a Customer of a Nespresso boutique?
COVID-19 Can you still safely guarantee deliveries?
COVID-19 What are you doing to ensure the safe delivery of Nespresso products?
Coffee and pregnancy
How does Nespresso remove caffeine from its coffees?
How much do Nespresso capsules cost?
Orders & order follow up
Does Nespresso deliver orders outside of Poland?
I have not received my ordered products. What should I do?
What is the delivery cost?
What are payment methods for orders placed via the Internet?
I forgot my password and have problems logging in
I did not receive an order confirmation but I paid for it by P24.
A capsule is not punched in the machine. What should I do?
How to descale my machine/what agents can be used?
Machine after warranty period. What is the cost of repair?
Lost receipt/invoice? How to receive a duplicate?
How to register in Nespresso Club?
Brand & Promotions
Nespresso in Poland: Club and Boutique
Where and when can I get a voucher?
How to use a voucher?
Can I return used capsules for recycling?
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