Jump to Content
Desactivate
Activate
mode Dyslexia
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
How NESPRESSO | SUBSCRIPTION & YOU works?
Can I pause or cancel my NESPRESSO | SUBSCRIPTION & YOU?
How does NESPRESSO | SUBSCRIPTION & MACHINE FOR 1 ZŁ work?
What happens after 12/24 months of using NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
Is it possible to cancel NESPRESSO | SUBSCRIPTION – EXPRESS FOR 1 ZŁ?
Learn more
Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
Learn more
Product Information
How to return the received product?
How does Nespresso remove caffeine from its coffees?
Coffee and pregnancy
Learn more
Orders & order follow up
How can I receive an invoice for my order?
When will I receive my ordered goods?
I have not received my ordered products. What should I do?
Learn more
Online Support
I can't complete the card payment process. Can you help me?
What are the benefits of additional card payment authorization?
What additional verification can I be asked for?
Learn more
Machine Support
The machine does not function properly. What should I do?
How to descale my machine/what agents can be used?
Machine after warranty period. What is the cost of repair?
Learn more
Accounting
How to access invoices (after the implementation of KSeF)?
Can I receive an invoice in paper or PDF format?
I can't find my invoice. How can I download it again?
Learn more
Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
Learn more
Recycling
Can I return used capsules for recycling?
Learn more
Did this answer your question? If not,
ask us your question
, we will be pleased to help you.