Jump to Content
Desactivate
Activate
mode Dyslexia
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
How NESPRESSO | SUBSCRIPTION & YOU works?
Can I pause or cancel my NESPRESSO | SUBSCRIPTION & YOU?
What are Nespresso credits and how is the discount calculated?
How can I close my Subscription?
What happens to Nespresso credits after canceling NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
Learn more
Vertuoline
What are the benefits of connecting my Vertuo to the Nespresso app?
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Learn more
Product Information
How does Nespresso remove caffeine from its coffees?
How to return the received product?
Coffee and pregnancy
Learn more
Orders & order follow up
What is the delivery cost?
I have not received my ordered products. What should I do?
I placed an order and I would like to change the delivery address. What should I do?
Learn more
Online Support
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
On-line order placed during a weekend/holiday
Learn more
Machine Support
How can I repair my Nespresso machine?
Why is my coffee machine not working?
The machine does not function properly. What should I do?
Learn more
Accounting
I can't find my invoice. How can I download it again?
What are payment methods for orders placed via the Internet?
When will Nespresso invoices be issued exclusively through the National e-Invoice System (KSeF)?
Learn more
Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
Learn more
Recycling
Can I return used capsules for recycling?
Learn more
Did this answer your question? If not,
ask us your question
, we will be pleased to help you.