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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
How NESPRESSO | SUBSCRIPTION & YOU works?
Can I pause or cancel my NESPRESSO | SUBSCRIPTION & YOU?
How does NESPRESSO | SUBSCRIPTION & MACHINE FOR 1 ZŁ work?
Is it possible to cancel NESPRESSO | SUBSCRIPTION – EXPRESS FOR 1 ZŁ?
How can I close my Subscription?
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Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
How to return the received product?
Coffee and pregnancy
How to order Nespresso products?
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Orders & order follow up
How to register in Nespresso Club?
I placed an order and I would like to change the delivery address. What should I do?
What is the delivery cost?
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Online Support
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
On-line order placed during a weekend/holiday
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Machine Support
How often should I descale my machine?
How do I descale my machine?
Why is my coffee machine not working?
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Accounting
I can't find my invoice. How can I download it again?
What are payment methods for orders placed via the Internet?
When will Nespresso invoices be issued exclusively through the National e-Invoice System (KSeF)?
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Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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