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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
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Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
How to return the received product?
Coffee and pregnancy
How to order Nespresso products?
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Orders & order follow up
How can I trace my order?
I placed an order and I would like to change the delivery address. What should I do?
Does Nespresso deliver orders outside of Poland?
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Online Support
On-line order placed during a weekend/holiday
What are the benefits of additional card payment authorization?
What are payment methods for orders placed via the Internet?
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Machine Support
The machine does not function properly. What should I do?
How to descale my machine/what agents can be used?
Problems with milk froth -Citiz&Milk/Gran Maestria/Aeroccino. What should I do?
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Accounting
Lost receipt/invoice? How to receive a duplicate?
How to register in Nespresso Club?
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Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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