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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
How NESPRESSO | SUBSCRIPTION & YOU works?
Is it possible to suspend or cancel NESPRESSO | SUBSCRIPTION & YOU?
What happens after 12 months of using NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
How does NESPRESSO | SUBSCRIPTION & MACHINE FOR 1 ZŁ work?
Is it possible to cancel NESPRESSO | SUBSCRIPTION – EXPRESS FOR 1 ZŁ?
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Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
Coffee and health/allergens/gluten
Coffee and pregnancy
How to order Nespresso products?
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Orders & order follow up
How can I trace my order?
How can I pay for delivery?
What is the delivery cost?
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Online Support
I forgot my password and have problems logging in
I can't complete the card payment process. Can you help me?
On-line order placed during a weekend/holiday
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Machine Support
The machine does not function properly. What should I do?
How to descale my machine/what agents can be used?
Machine after warranty period. What is the cost of repair?
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Accounting
Lost receipt/invoice? How to receive a duplicate?
What are payment methods for orders placed via the Internet?
Electronic invoice. How to get it?
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Brand & Promotions
How to use a voucher?
Where and when can I get a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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