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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Subscriptions
How does NESPRESSO | SUBSCRIPTION & MACHINE FOR 1 ZŁ work?
How NESPRESSO | SUBSCRIPTION & YOU works?
Is it possible to suspend or cancel NESPRESSO | SUBSCRIPTION & YOU?
Is it possible to cancel NESPRESSO | SUBSCRIPTION – EXPRESS FOR 1 ZŁ?
What happens after 12 months of using NESPRESSO | SUBSCRIPTION – MACHINE FOR 1 ZŁ?
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Vertuoline
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
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Product Information
Coffee and pregnancy
Coffee and health/allergens/gluten
How to order Nespresso products?
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Orders & order follow up
What is the delivery cost?
How can I pay for delivery?
How can I trace my order?
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Online Support
I forgot my password and have problems logging in
What are payment methods for orders placed via the Internet?
I did not receive an order confirmation but I paid for it by P24.
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Machine Support
Machine after warranty period. What is the cost of repair?
A capsule is not punched in the machine. What should I do?
Water in the capsule container What should I do?
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Accounting
How to register in Nespresso Club?
Lost receipt/invoice? How to receive a duplicate?
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Brand & Promotions
Where and when can I get a voucher?
How to use a voucher?
Nespresso in Poland: Club and Boutique
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Recycling
Can I return used capsules for recycling?
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