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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
COVID-19 When will i receive my order?
COVID-19 Can you still safely guarantee deliveries?
COVID-19 What are you doing to ensure the safe delivery of Nespresso products?
Do Original capsules match Vertuo coffee machines?
How is the Vertuo line different from the Original line?
Are both lines of coffee machines based on the same coffee brewing technology?
Coffee and pregnancy
How does Nespresso remove caffeine from its coffees?
Coffee and health/allergens/gluten
Orders & order follow up
How can I pay for delivery?
How to file a complaint?
What is the delivery cost?
I did not receive an order confirmation but I paid for it by P24.
What are payment methods for orders placed via the Internet?
I forgot my password and have problems logging in
How to descale my machine/what agents can be used?
How to clean Aeroccino?
Middle indication light turns orange (Maestria/Gran Maestria) What to do?
How to register in Nespresso Club?
Lost receipt/invoice? How to receive a duplicate?
Brand & Promotions
How to use a voucher?
Where and when can I get a voucher?
Nespresso in Poland: Club and Boutique
Can I return used capsules for recycling?
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