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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
RO e-Factura
What can I do if I already have an account with multiple billing details?
How can I access my invoice?
How can I download the invoice for the registered orders?
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Returns
What are the steps when I want to return a product both online or by phone?
What are the steps when I want to return a product both from one of the Nespresso boutiques?
What are the steps when I want to return a product both from an oficial Nespresso partner?
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Vertuo
What is the caffeine content for the Vertuo capsules ?
How much coffee do the Vertuo Line Nespresso capsules contain?
Where does the name Vertuo come from?
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Vertuo Pop
What is the life expectancy of the Vertuo Pop machines?
Why is there no integrated milk solution?
What are the key benefits of this machine?
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Nespresso & You
How do I get a certain Nespresso status?
What is Nespresso & You?
I have Expert status, what benefits do I have?
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Information about Nespresso Subscriptions
What happens to the machine once the subscription ends?
How can I pay for the subscription’s monthly instalments?
What is the difference between a coffee subscription and an machine subscription?
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Product Information
What is the caffeine content of a Original Nespresso capsule?
Is the Limited Edition available thoughout they year?
How much coffee do the Original Line Nespresso capsules contain?
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Orders & order follow up
Can I pick up my order from one of the Nespresso boutiques?
What are the standard delivery costs?
Where can I buy a Nespresso machine?
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Online Support
I can't log in.What should I do?
I placed an order, but I want to change the delivery address. What should I do?
Why can't I finalize the online order?
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Machine Support
My machine pours a too short/long cup of coffee. How can I change the quantity?
How often should I descale my Nespresso machine?
Service Nespresso - I need technical support for my machine. What can I do ?
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Relove
Why do you refurbish Nespresso machines?
Will there be more machines in the future in the RELOVE program?
Where does the name RELOVE come from?
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Aeroccino
What is the difference between Aeroccino 3 and Aeroccino 4?
How do I get a milk foam as dense as possible with the Aeroccino?
Where can I find the whisk for Aeroccino?
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Recycling
How can I recycle Nespresso capsules
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Didn't find your answer in the FAQ section?
Contact us directly!