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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
RO e-Factura
How can I download the invoice for the registered orders?
How can I access my invoice?
Why can I not see my invoices on the Nespresso App?
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Returns
What are the steps when I want to return a product both from one of the Nespresso boutiques?
What are the steps when I want to return a product both from an oficial Nespresso partner?
What are the steps when I want to return a product both online or by phone?
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Vertuo
What is the caffeine content for the Vertuo capsules ?
How much coffee do the Vertuo Line Nespresso capsules contain?
What is Vertuo ?
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Vertuo Pop
Of what materials are the metallic parts of the machine, including spare parts, composed?
What does the prewetting do? Does it improve my in-cup quality?
How often should I descale my machine?
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Nespresso & You
How can I advance as a status?
I have Expert status, what benefits do I have?
Will the status be recognized in another country?
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Information about Nespresso Subscriptions
How can I pay for the subscription’s monthly instalments?
What is the difference between a coffee subscription and an machine subscription?
I want to cancel my machine subscription, how do I proceed?
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Product Information
What is the caffeine content of a Original Nespresso capsule?
Does a strong coffee according to the Nespresso intensity scale contain more caffeine than the lower intensity rating coffees?
Why doesn't Nespresso make hot chocolate or tea?
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Orders & order follow up
Where can I buy a Nespresso machine?
Where can I find my customer number?
How can I buy Nespresso capsules?
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Online Support
I can't log in.What should I do?
I placed an order, but I want to change the delivery address. What should I do?
Why can't I finalize the online order?
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Machine Support
How often should I descale my Nespresso machine?
Service Nespresso - I need technical support for my machine. What can I do ?
My machine pours a too short/long cup of coffee. How can I change the quantity?
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Relove
What does Nespresso want to achieve through the RELOVE program?
Why would I choose RELOVE?
Where does the name RELOVE come from?
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Aeroccino
How do I get a milk foam as dense as possible with the Aeroccino?
What is the difference between Aeroccino 3 and Aeroccino 4?
Where can I find the whisk for Aeroccino?
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Recycling
How can I recycle Nespresso capsules
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Didn't find your answer in the FAQ section?
Contact us directly!