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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
RO e-Factura
How can I download the invoice for the registered orders?
Can invoices be issued to different legal entities on the same account?
What happens to the wrong issued invoices?
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Returns
What are the steps when I want to return a product both from one of the Nespresso boutiques?
What are the steps when I want to return a product both online or by phone?
What are the steps when I want to return a product both from an oficial Nespresso partner?
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Vertuo
What is the caffeine content for the Vertuo capsules ?
How much coffee do the Vertuo Line Nespresso capsules contain?
Where does the name Vertuo come from?
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Vertuo Pop
How often should I descale my machine?
Can I use classic Nespresso capsules in the Vertuo machines?
I enjoy using my favorite mug, however, it does not fit on the base of the Vertuo can I adjust the base to accommodate my mug?
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PDF invoicing
How can I access my invoice?
Why can I not see my invoices on the Nespresso App?
Can I receive my invoices both in paper and PDF format?
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Nespresso & You
What is Nespresso & You?
I have Expert status, what benefits do I have?
Can I lose my Ambassador status?
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Information about Nespresso Subscriptions
How can I pay for the subscription’s monthly instalments?
What is the difference between a coffee subscription and an machine subscription?
Can I make one payment to cover all subscription instalments?
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Product Information
What is the caffeine content of a Original Nespresso capsule?
Does a strong coffee according to the Nespresso intensity scale contain more caffeine than the lower intensity rating coffees?
How much coffee do the Original Line Nespresso capsules contain?
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Orders & order follow up
What are the standard delivery costs?
Where can I buy a Nespresso machine?
My package has still not arrived, what should I do now?
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Online Support
I can't log in.What should I do?
I placed an order, but I want to change the delivery address. What should I do?
Why can't I finalize the online order?
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Machine Support
How often should I descale my Nespresso machine?
Service Nespresso - I need technical support for my machine. What can I do ?
My machine pours a too short/long cup of coffee. How can I change the quantity?
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Relove
Where does the name RELOVE come from?
What is the difference between the new machines and the RELOVE machines?
I have an old machine, can it be introduced in your RELOVE program?
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Aeroccino
How do I get a milk foam as dense as possible with the Aeroccino?
What is the difference between Aeroccino 3 and Aeroccino 4?
Where can I find the whisk for Aeroccino?
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Recycling
How can I recycle Nespresso capsules
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Didn't find your answer in the FAQ section?
Contact us directly!