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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
RO e-Factura
How can I download the invoice for the registered orders?
Can invoices be issued to different legal entities on the same account?
What happens to the wrong issued invoices?
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Returns
What are the steps when I want to return a product both online or by phone?
What are the steps when I want to return a product both from one of the Nespresso boutiques?
What are the steps when I want to return a product both from an oficial Nespresso partner?
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Vertuo
What is the caffeine content for the Vertuo capsules ?
How much coffee do the Vertuo Line Nespresso capsules contain?
What is Vertuo ?
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Vertuo Pop
How often should I descale my machine?
Can I use classic Nespresso capsules in the Vertuo machines?
Why do I need to descale my Nespresso machine? (I do not live in a hard water area)
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PDF invoicing
How can I access my invoice?
Why can I not see my invoices on the Nespresso App?
Can I receive my invoices both in paper and PDF format?
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Nespresso & You
How do I get a certain Nespresso status?
What is Nespresso & You?
I have Expert status, what benefits do I have?
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Information about Nespresso Subscriptions
How can I pay for the subscription’s monthly instalments?
If I cancel the subscription after 12 months, will I still remain a Nespresso Ambassador?
What happens if I don't use my credit?
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Product Information
What is the caffeine content of a Original Nespresso capsule?
Does a strong coffee according to the Nespresso intensity scale contain more caffeine than the lower intensity rating coffees?
How much coffee do the Original Line Nespresso capsules contain?
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Orders & order follow up
What is "Order is ready"
What are the standard delivery costs?
Where can I buy a Nespresso machine?
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Online Support
I can't log in.What should I do?
I placed an order, but I want to change the delivery address. What should I do?
Why can't I finalize the online order?
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Machine Support
How often should I descale my Nespresso machine?
Service Nespresso - I need technical support for my machine. What can I do ?
The coffee is not hot enough in the cup, what could be the reason?
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Relove
Where does the name RELOVE come from?
What is the difference between the new machines and the RELOVE machines?
I have an old machine, can it be introduced in your RELOVE program?
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Aeroccino
What is the difference between Aeroccino 3 and Aeroccino 4?
How do I get a milk foam as dense as possible with the Aeroccino?
Where can I find the whisk for Aeroccino?
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Recycling
How can I recycle Nespresso capsules
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Didn't find your answer in the FAQ section?
Contact us directly!