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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
RO e-Factura
How can I access my invoice?
How can I download the invoice for the registered orders?
Why can I not see my invoices on the Nespresso App?
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Returns
What are the steps when I want to return a product both online or by phone?
What are the steps when I want to return a product both from one of the Nespresso boutiques?
What are the steps when I want to return a product both from an oficial Nespresso partner?
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Vertuo
What is the caffeine content for the Vertuo capsules ?
How much coffee do the Vertuo Line Nespresso capsules contain?
What is Vertuo ?
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Vertuo Pop
How many coffees can I make before the machine overheats? How does that compare with the Original Line machines?
What is the life expectancy of the Vertuo Pop machines?
How often should I descale my machine?
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Nespresso & You
How do I get a certain Nespresso status?
What is Nespresso & You?
I have Expert status, what benefits do I have?
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Information about Nespresso Subscriptions
If I cancel the subscription after 12 months, will I still remain a Nespresso Ambassador?
Can the credit earned from the coffee subscription plan be used only for coffee?
How can I pay for the subscription's monthly instalments?
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Product Information
What is the caffeine content of a Original Nespresso capsule?
Does a strong coffee according to the Nespresso intensity scale contain more caffeine than the lower intensity rating coffees?
How much coffee do the Original Line Nespresso capsules contain?
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Orders & order follow up
What are the standard delivery costs?
Where can I buy a Nespresso machine?
My package has still not arrived, what should I do now?
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Online Support
How can I change the billing data from an individual to a legal entity?
I can't log in.What should I do?
I placed an order, but I want to change the delivery address. What should I do?
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Machine Support
My machine pours a too short/long cup of coffee. How can I change the quantity?
How often should I descale my Nespresso machine?
Service Nespresso - I need technical support for my machine. What can I do ?
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Relove
Where does the name RELOVE come from?
What is the difference between the new machines and the RELOVE machines?
I have an old machine, can it be introduced in your RELOVE program?
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Aeroccino
What is the difference between Aeroccino 3 and Aeroccino 4?
How do I get a milk foam as dense as possible with the Aeroccino?
Where can I find the whisk for Aeroccino?
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Recycling
How can I recycle Nespresso capsules
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Didn't find your answer in the FAQ section?
Contact us directly!