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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Product Information
What is the caffeine content of a Nespresso capsule?
Does a strong coffee according to the Nespresso intensity scale contain more caffeine than the lower intensity rating coffees?
How much coffee do the Nespresso capsules contain?
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Orders & order follow up
How many capsules are within a box? How many can I order?
What is the difference between the two courier companies?
Where can I find Nespresso coffee and machines?
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Online Support
I placed an order, but I want to change the delivery address. What should I do?
Why can't I finalize the online order?
I can't log in.What should I do?
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Machine Support
How often should I descale my Nespresso machine?
My machine pours a too short/long cup of coffee. How can I change the quantity?
The coffee is not hot enough in the cup, what could be the reason?
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Recycling
How can I recycle Nespresso capsules
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Information about Nespresso Subscriptions
How can I pay for the subscription’s monthly instalments?
What happens to the machine once the Machine and Coffee subscription ends?
How long does it take for the credit to be active in my Nespresso account?
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Didn't find your answer in the FAQ section?
Contact us directly!