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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
RO e-Factura
How can I download the invoice for the registered orders?
Can invoices be issued to different legal entities on the same account?
What happens to the wrong issued invoices?
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Information about professional products
Can I buy the capsules from the professional range from the boutique?
Where can I find your professional products?
Why are only 16 coffee capsules on B2B coffee range?
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Membership Information
How can I become a B2B customer?
How do I register on the website to create an online account?
Is it possible to use the same e-mail address to create an account outside Romania?
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New member account information
The company where I am employed owns a Nespresso machine. How can I personally order capsules from my professional range?
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Existing member account information
What is and where can I find my Nespresso customer number?
My company address had changed. How can I modify these information in my account so I can receive the invoice with the new company details?
I forgot my password. What should I do?
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Professional coffee machines
Buy back Programm
Is it possible to receive an exchange machine just in case my machine needs to be fixed? If yes, this includes any additional charges?
How often i need to descale my coffee machine?
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Orders and order tracking
I have already a Nespresso machine bought from elsewhere. Can I order Nespresso capsule in this situation?
What is the minimum order for professional capsules?
How can I check my order status?
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Recycling
Can I offer the capsules in exhange of an amount of money?
I am interested in recycling professional capsules. Is there this possibility?
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Invoices
How can I access my invoice?
What are the Nespresso bank account details if I want to make a payment?
How long does it takes until the money will be transferred into Nespresso account?
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