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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Information about professional products
Why are not the prices displayed on the website?
Can I buy the capsules from the professional range from the boutique?
What Does The Nespresso intensity rating actually mean?
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Membership Information
How can I become a B2B customer?
How do I register on the website to create an online account?
Is it possible to use the same e-mail address to create an account outside Romania?
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New member account information
The company where I am employed owns a Nespresso machine. How can I personally order capsules from my professional range?
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Existing member account information
What is and where can I find my Nespresso customer number?
My company address had changed. How can I modify these information in my account so I can receive the invoice with the new company details?
I forgot my password. What should I do?
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Professional coffee machines
Buy back Programm
How often i need to descale my coffee machine?
Is it possible to receive an exchange machine just in case my machine needs to be fixed? If yes, this includes any additional charges?
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Orders and order tracking
What is the minimum order for professional capsules?
How can I check my order status?
How can I get a free delivery?
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Recycling
Can I offer the capsules in exhange of an amount of money?
I am interested in recycling professional capsules. Is there this possibility?
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Invoices
How can I access my invoice?
What are the Nespresso bank account details if I want to make a payment?
How long does it takes until the money will be transferred into Nespresso account?
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