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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Questions About the GST Rate Change & Impact on Orders
Under what conditions will the 8% GST be applicable to my entire order?
How will this change affect my orders with Nespresso?
What is the change in GST rate & when is the effective date?
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Nutri-grade for Nespresso Professional Coffee
What is Nutri-grade?
What is the Nutri-grade for Nespresso Professional’s coffee capsules?
What is inside Nespresso Professional’s coffee capsules?
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Becoming a business customer
I am looking for a coffee machine for my office. Where can I buy one?
I have a Nespresso machine at home and I want to purchase a coffee machine for my company as well
I am a business customer and want to order capsules for home usage as well
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Order and order follow up
What are the delivery modes available?
I'm a business customer and own a private coffee machine. Where can I order my capsules?
What is the minimum order to enjoy free delivery?
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Online Support
I'm getting an error message when I try to login
I want to change my email address.
I created a new password, but didn't receive an activation email
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Account Management
How can I request a copy of an invoice, account extract or other document?
I would like to purchase the free on loan machine I have.
My company has had a name, address or other detail change.
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Payment and Invoicing
How will I receive my invoice?
My company requires purchase orders be placed on our invoices.
How do we let you know when we have made a payment?
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Coffee Information
Do Nespresso capsules have an expiration date?
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Machine Support
Where can I purchase a descaling kit?
I have a technical question around my machine. Who can I ask?
Where can I find cleaning instructions or manuals of my coffee machine
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Brand and Promotions
How can I submit a sponsorship request?
Does Nespresso offer Fair Trade coffee?
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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PDF E-invoicing
How do we retrieve our e-invoices?
Can we get e-invoices for orders placed before the launch of this e-invoice service?
What is the purpose of offering PDF e-invoices for my account?
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