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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
What are the safety measures taken for B2B deliveries in view of COVID-19?
Becoming a business customer
I am looking for a coffee machine for my office. Where can I buy one?
Can I see/try before purchasing or renting?
I have a Nespresso machine at home and I want to purchase a coffee machine for my company as well
Order and order follow up
What is the minimum order to enjoy free delivery?
I am a new customer and want to place my first coffee order
How can I order from the website
I'm getting an error message when I try to login
I created a new password, but didn't receive an activation email
I want to change my email address.
How can I request a copy of an invoice, account extract or other document?
My company has had a name, address or other detail change.
I would like to purchase the free on loan machine I have.
Payment and Invoicing
How will I receive my invoice?
My company requires purchase orders be placed on our invoices.
How do we let you know when we have made a payment?
I have a technical question around my machine. Who can I ask?
Where can I purchase a descaling kit?
Where can I find cleaning instructions or manuals of my coffee machine
Brand and Promotions
How can I submit a sponsorship request?
Does Nespresso offer Fair Trade coffee?
How can I recycle my capsules?
How does Nespresso recycle the capsules?
How do we retrieve our e-invoices?
What is the purpose of offering PDF e-invoices for my account?
We tried to download the invoice but received a message saying that the invoice of this order is not available online.
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