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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Questions About the GST Rate Change & Impact on Orders
In the event of a failed delivery which leads to a rescheduled delivery after 31 December 2023, am I still subject to 8% GST?
What is the change in GST rate & when is the effective date?
Under what conditions will the 8% GST be applicable to my entire order?
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Nutri-grade for Nespresso Professional Coffee
What is Nutri-grade?
What is the Nutri-grade for Nespresso Professional’s coffee capsules?
What is inside Nespresso Professional’s coffee capsules?
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Becoming a business customer
I am looking for a coffee machine for my office. Where can I buy one?
I have a Nespresso machine at home and I want to purchase a coffee machine for my company as well
I am a business customer and want to order capsules for home usage as well
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Order and order follow up
How long does it take before I receive my order?
What is the minimum order to enjoy free delivery?
I am a new customer and want to place my first coffee order
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Online Support
I'm getting an error message when I try to login
I want to change my email address.
I created a new password, but didn't receive an activation email
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Account Management
How can I request a copy of an invoice, account extract or other document?
I would like to purchase the free on loan machine I have.
My company has had a name, address or other detail change.
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Payment and Invoicing
How will I receive my invoice?
My company requires purchase orders be placed on our invoices.
How do we let you know when we have made a payment?
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Coffee Information
Do Nespresso capsules have an expiration date?
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Machine Support
I have a technical question around my machine. Who can I ask?
Where can I purchase a descaling kit?
Where can I find cleaning instructions or manuals of my coffee machine
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Brand and Promotions
Does Nespresso offer Fair Trade coffee?
How can I submit a sponsorship request?
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Recycling
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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PDF E-invoicing
How do we retrieve our e-invoices?
What is the purpose of offering PDF e-invoices for my account?
We tried to download the invoice but received a message saying that the invoice of this order is not available online.
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