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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Questions About the GST Rate Change & Impact on Orders
Under what conditions will the 7% GST be applicable to my entire order?
What is the change in GST rate & when is the effective date?
How will this change affect my orders with Nespresso?
What are the safety measures taken for B2B deliveries in view of COVID-19?
Becoming a business customer
I am looking for a coffee machine for my office. Where can I buy one?
I have a Nespresso machine at home and I want to purchase a coffee machine for my company as well
I am a business customer and want to order capsules for home usage as well
Order and order follow up
What is the minimum order to enjoy free delivery?
I'm a business customer and own a private coffee machine. Where can I order my capsules?
I am a new customer and want to place my first coffee order
I want to change my email address.
I'm getting an error message when I try to login
I created a new password, but didn't receive an activation email
I have contacted you and been asked to provide my Nespresso membership/customer number. Where can I find it?
How can I request a copy of an invoice, account extract or other document?
I would like to purchase the free on loan machine I have.
Payment and Invoicing
How will I receive my invoice?
My company requires purchase orders be placed on our invoices.
How do we let you know when we have made a payment?
I have a technical question around my machine. Who can I ask?
Where can I find cleaning instructions or manuals of my coffee machine
Where can I purchase a descaling kit?
Brand and Promotions
How can I submit a sponsorship request?
Does Nespresso offer Fair Trade coffee?
How can I recycle my capsules?
How does Nespresso recycle the capsules?
We are on a subscription plan. Will we be able to download an e-invoice for each month’s subscription payment?
How do we retrieve our e-invoices?
What is the purpose of offering PDF e-invoices for my account?
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