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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Questions About the GST Rate Change & Impact on Orders
How will this change affect my orders with Nespresso?
What is the change in GST rate & when is the effective date?
Under what conditions will the 8% GST be applicable to my entire order?
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Nutri-grade for Nespresso Professional Coffee
What is Nutri-grade?
What is the benefit of Nutri-grade labelling for consumers?
What is the Nutri-grade for Nespresso Professional’s coffee capsules?
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Becoming a business customer
I am looking for a coffee machine for my office. Where can I buy one?
I have a Nespresso machine at home and I want to purchase a coffee machine for my company as well
I want to purchase a coffee machine for my company
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Order and order follow up
What is the minimum order to enjoy free delivery?
I am a new customer and want to place my first coffee order
What are the delivery modes available?
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Online Support
I have forgotten my password. How can I reset it?
I'm getting an error message when I try to login
I want to change my email address.
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Account Management
I would like to purchase the free on loan machine I have.
My company has had a name, address or other detail change.
How can I request a copy of an invoice, account extract or other document?
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Payment and Invoicing
How will I receive my invoice?
My company requires purchase orders be placed on our invoices.
How do we let you know when we have made a payment?
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Coffee Information
Do Nespresso capsules have an expiration date?
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Machine Support
I have a technical question around my machine. Who can I ask?
Where can I find cleaning instructions or manuals of my coffee machine
Where can I purchase a descaling kit?
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Brand and Promotions
How can I submit a sponsorship request?
Does Nespresso offer Fair Trade coffee?
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Recycling
How does Nespresso recycle the capsules?
How can I recycle my capsules?
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PDF E-invoicing
What is the purpose of offering PDF e-invoices for my account?
Will e-invoices be available if our payment type is by credit card?
Are e-invoices available on both the desktop and mobile versions of your website?
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Did this answer your question? If not,
ask us your question
, we will be pleased to help you.