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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a business customer
Can I see/try before purchasing or renting?
I am looking for a coffee machine for my office. Where can I buy one?
I want to purchase a coffee machine for my company
Order and order follow up
What are the delivery modes available?
What is the minimum order to enjoy free delivery?
I am a new customer and want to place my first coffee order
I'm getting an error message when I try to login
I created a new password, but didn't receive an activation email
I want to change my email address.
How can I request a copy of an invoice, account extract or other document?
I would like to purchase the free on loan machine I have.
My company has had a name, address or other detail change.
Payment and Invoicing
How will I receive my invoice?
My company requires purchase orders be placed on our invoices.
How do we let you know when we have made a payment?
I have a technical question around my machine. Who can I ask?
Where can I find cleaning instructions or manuals of my coffee machine
Where can I purchase a descaling kit?
Brand and Promotions
How can I submit a sponsorship request?
Does Nespresso offer Fair Trade coffee?
How can I recycle my capsules?
How does Nespresso recycle the capsules?
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