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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
e-Tax Invoice
What is e-Tax Invoice? Can I use the e-Tax Invoice to claim VAT from The Revenue Department?
How can I receive an e-Tax Invoice and when?
What are the e-Tax Invoice amendment conditions?
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Nespresso Plus Program for VERTUO Line
What benefits does the Nespresso Plus Program offer?
What if I do not complete my 12 coffee orders within 24 months?
Do I receive a larger discount if I buy more capsules?
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Online Support
How do I register as a Club Member?
I am getting error 308 when I try to order online, what should I do?
I am unable to log in to my account (Code 100) or (Code 206)
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Orders & order follow up
Do you intend on selling in supermarkets?
Where can I buy NESPRESSO machine and Nespresso capsule?
Can I have a product gift-wrapped by NESPRESSO?
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VERTUO Line
What is the difference between Vertuo and Original?
The crema produced by my Vertuo NEXT machine appears to be rather thin. Why is this so?
How is Vertuo difference from other coffees, like filter or instant?
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Original Line
How long is the period of warranty that comes with my NESPRESSO machine? / If my machine broke down, how can Nespresso assist me? / How long will it take to repair? / How much do I have to pay if the machine is out of warranty?
Can I trade in my machine?
Easy ways to troubleshoot your coffee machine
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Brand & Promotions
Welcome Offer Set 2025 - Original Line
Welcome Offer 2025 Set - Vertuo LINE
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Recycling
How can I recycle my capsules?
Why is there mould on my used coffee capsules?
How does NESPRESSO recycle the capsules?
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Product Information
Does NESPRESSO offer tea or hot chocolate capsules?
How much caffeine is contained in each capsule?
What is the difference between an 'ESPRESSO' and a 'LUNGO' blend?
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Product Issue
Aeroccino - Cannot turn on
There is a change in the coffee taste of my capsules.
My Vertuo NEXT is not pairing with Bluetooth correctly. What should I do?
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Others
Return Policy
I have questions that not listed here. What should I do?
Can I use non-NESPRESSO/compatible caspules in my NESPRESSO machine?
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, we will be pleased to help you.