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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
How much caffeine is contained in each capsule?
How much do the capsules cost?
Why is there mould on my used coffee capsules?
Orders & order follow up
Where can I buy NESPRESSO machine and Nespresso capsule?
What is the delivery schedule?
Do you intend on selling in supermarkets?
How do I register as a Club Member?
Where can I find my Club membership number?
I already have a Club membership number. How do I register?
There is a change in the coffee taste of my capsules.
How long is the period of warranty that comes with my NESPRESSO machine? / If my machine broke down, how can Nespresso assist me? / How long will it take to repair? / How much do I have to pay if the machine is out of warranty?
Can I trade in my machine?
Easy ways to troubleshoot your coffee machine
Brand & Promotions
Welcome Offer Set - Vertuo LINE
Welcome Offer Set - Original Line
How does NESPRESSO recycle the capsules?
How can I recycle my capsules?
Can I use non-NESPRESSO/compatible caspules in my NESPRESSO machine?
Do non-Nespresso/generic machines use Nespresso capsules?
There are other distributors of NESPRESSO (online, boutiques), who are they? Are they NESPRESSO official distributors?
Vertuo Coffee Machine
How often should I rinse my machine?
How many coffees can I make before the machine need to cool down?
How is Vertuo different from other coffees, like filter or instant?
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