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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Online Support
How do I register as a Club Member?
Where can I find my Club membership number?
I do not receive my forgot password email. What should I do?
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Orders & order follow up
What are the payment modes that you offer & Security Payment?
Where can I buy NESPRESSO machine and Nespresso capsule?
Is there a NESPRESSO Boutique in Thailand?
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VERTUO Line
The crema produced by my Vertuo NEXT machine appears to be rather thin. Why is this so?
How often should I rinse my machine?
How is Vertuo difference from other coffees, like filter or instant?
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Original Line
How long is the period of warranty that comes with my NESPRESSO machine? / If my machine broke down, how can Nespresso assist me? / How long will it take to repair? / How much do I have to pay if the machine is out of warranty?
Can I trade in my machine?
Easy ways to troubleshoot your coffee machine
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Brand & Promotions
Welcome Offer Set - Vertuo LINE
Welcome Offer Set - Original Line
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Recycling
How does NESPRESSO recycle the capsules?
How can I recycle my capsules?
Why is there mould on my used coffee capsules?
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Product Information
How much caffeine is contained in each capsule?
Do NESPRESSO capsules have an expiration date and what happens if I use one of your capsules after the 12-month shelf life?
Do the NESPRESSO capsules contain allergens?
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Product Issue
Aeroccino - Cannot turn on
My Vertuo NEXT is not pairing with Bluetooth correctly. What should I do?
There is a change in the coffee taste of my capsules.
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Others
I have questions that not listed here. What should I do?
Can I use non-NESPRESSO/compatible caspules in my NESPRESSO machine?
Can I bring my NESPRESSO machine abroad?
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