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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Online Support
How do I register as a Club Member?
I would like to add Nespresso LINE Official. How do I do?
Where can I find my Club membership number?
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Orders & order follow up
Is there a NESPRESSO Boutique in Thailand?
Where can I buy NESPRESSO machine and Nespresso capsule?
What is the minimum order for free delivery?
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VERTUO Line
The crema produced by my Vertuo NEXT machine appears to be rather thin. Why is this so?
How is Vertuo difference from other coffees, like filter or instant?
How many coffees can I make before the machine need to cool down?
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Original Line
How long is the period of warranty that comes with my NESPRESSO machine? / If my machine broke down, how can Nespresso assist me? / How long will it take to repair? / How much do I have to pay if the machine is out of warranty?
Can I trade in my machine?
Easy ways to troubleshoot your coffee machine
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Brand & Promotions
Welcome Offer Set - Vertuo LINE
Welcome Offer Set - Original Line
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Recycling
How can I recycle my capsules?
Why is there mould on my used coffee capsules?
How does NESPRESSO recycle the capsules?
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Product Information
How much caffeine is contained in each capsule?
How much caffeine is there in the NESPRESSO capsules?
So why does my coffee suddenly have 3 months more shelf-life?
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Product Issue
Aeroccino - Cannot turn on
There is a change in the coffee taste of my capsules.
My Vertuo NEXT is not pairing with Bluetooth correctly. What should I do?
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Others
I have questions that not listed here. What should I do?
Can I bring my NESPRESSO machine abroad?
There are other distributors of NESPRESSO (online, boutiques), who are they? Are they NESPRESSO official distributors?
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