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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
How can I procure a new professional Nespresso machine for my workplace (England and Wales)?
Where I work already has a professional Nespresso machine. Can I purchase my own capsules for it?
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Machine Support
What happens if my professional Nespresso machine has an issue or requires servicing?
What is the Professional Coffee Service (PCS) and is my machine covered?
One of my in-room domestic machines is experiencing an issue.
Learn more
Product Information
Are the removable parts of my professional Nespresso machine dishwasher safe?
How can I find out what products you offer?
Are Nespresso Gemini straws and nozzles recyclable?
Learn more
Online Support
How do I register on the website?
I am receiving an error when attempting to log in to my account.
I am looking for a specific item on your website but have been unable to locate it.
Can I change my access details for the website?
Learn more
Order and Delivery
How can I order?
How long does delivery take?
I have received my order but an item is damaged.
I have received an incorrect item/part.
How do I track an order?
Learn more
Recurring Order
How does a recurring order work?
I have a recurring order scheduled and I have not received it.
How do I amend the recurring order?
Can I cancel or delay my recurring order?
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Account Management
How can I request a copy of an invoice, account extract or other document?
How do I cancel my contract?
My company has had a name, address or other detail change.
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Payment and Invoicing
How can I pay?
How do I set up a Direct Debit with you and what are the benefits?
What bank details should we use to make payment?
How will I receive my invoice?
Learn more