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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
How can I procure a new professional Nespresso machine for my workplace (England and Wales)?
Where I work already has a professional Nespresso machine. Can I purchase my own capsules for it?
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Machine Support
What happens if my professional Nespresso machine has an issue or requires servicing?
How do I descale my professional Nespresso machine and perform other basic maintenance tasks?
What is the Professional Coffee Service (PCS) and is my machine covered?
Learn more
Product Information
Are the removable parts of my professional Nespresso machine dishwasher safe?
How can I find out what products you offer?
Are Nespresso Gemini straws and nozzles recyclable?
Learn more
Online Support
How do I register on the website?
I am receiving an error when attempting to log in to my account.
I am looking for a specific item on your website but have been unable to locate it.
I experienced an error when placing my order online.
Learn more
Order and Delivery
I have received my order but an item is damaged.
I have received something from Nespresso I no longer wish to keep. Can I return it?
How long does delivery take?
How can I order?
How do I track an order?
Learn more
Recurring Order
I have a recurring order scheduled and I have not received it.
Can I cancel or delay my recurring order?
How do I amend the recurring order?
How does a recurring order work?
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Account Management
How do I cancel my contract?
How can I request a copy of an invoice, account extract or other document?
My company has had a name, address or other detail change.
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Payment and Invoicing
How can I pay?
How will I receive my invoice?
How do I set up e-invoicing?
How do I set up a Direct Debit with you and what are the benefits?
Learn more