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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
I already have a professional Nespresso machine I received or purchased from elsewhere.
How can I procure a new professional Nespresso machine for my workplace (England and Wales)?
Learn more
Machine Support
What happens if my professional Nespresso machine has an issue or requires servicing?
What is the Professional Coffee Service (PCS) and is my machine covered?
Can you send me support information for my machine?
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Product Information
Are the removable parts of my professional Nespresso machine dishwasher safe?
Are the straws in Nespresso machines banned in the UK?
Are the straws in Nespresso machines single-use plastic?
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Online Support
I am receiving an error when attempting to log in to my account.
How do I register on the website?
I have forgotten my password. How can I reset it?
Can I change my access details for the website?
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Order and Delivery
How do I track an order?
How can I order?
How long does delivery take?
I have received something from Nespresso I no longer wish to keep. Can I return it?
I have received my order but an item is damaged.
Learn more
Recurring Order
How do I amend the recurring order?
How does a recurring order work?
Can I cancel or delay my recurring order?
I have a recurring order scheduled and I have not received it.
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Account Management
My company has had a name, address or other detail change.
Am I able to access my previous orders and account history via the website?
How can I request a copy of an invoice, account extract or other document?
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Payment and Invoicing
How will I receive my invoice?
How can I pay?
How do I set up e-invoicing?
How do I set up a Direct Debit with you and what are the benefits?
Learn more