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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
How can I procure a new professional Nespresso machine for my workplace (England and Wales)?
I have a domestic machine I use at a business and would like a professional Nespresso account.
What happens if my professional Nespresso machine has an issue or requires servicing?
What is the Professional Coffee Service (PCS) and is my machine covered?
How do I descale my professional Nespresso machine and perform other basic maintenance tasks?
Are the removable parts of my professional Nespresso machine dishwasher safe?
How can I find out what products you offer?
Are Nespresso Gemini straws and nozzles recyclable?
How do I register on the website?
I am receiving an error when attempting to log in to my account.
I am looking for a specific item on your website but have been unable to locate it.
I experienced an error when placing my order online.
Order and Delivery
How can I order?
How do I track an order?
I have received an incorrect item/part.
How long does delivery take?
I have received something from Nespresso I no longer wish to keep. Can I return it?
Can I cancel or delay my recurring order?
How do I amend the recurring order?
I have a recurring order scheduled and I have not received it.
How does a recurring order work?
How can I request a copy of an invoice, account extract or other document?
Am I able to access my previous orders and account history via the website?
I have contacted you and been asked to provide my Nespresso membership/customer number. Where can I find it?
Payment and Invoicing
How will I receive my invoice?
How do I set up e-invoicing?
How can I pay?
How do I set up a Direct Debit with you and what are the benefits?