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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
How can I become a Nespresso Professional customer?
Can I test a Professional machine before purchasing?
I’m already a Club Member and have a personal machine for my home. How can I also become a Nespresso Professional customer?
Learn more
Machine Support
What happens if my Nespresso Professional machine has an issue or requires servicing?
Where can I find cleaning instructions or user manuals for my Professional machine?
Are the removable parts of my machine dishwasher safe?
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Product Information
Will you be adding a new option to use on the Gemini and Cappuccinatore to replace the straws and nozzles that are currently offered?
Do Nespresso Professional machines have direct water connections?
How can I learn about what products Nespresso Professional offers?
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Online Support
How do I register on the website?
What should I do if I am experiencing an error when placing my order online?
I am looking for a specific item on your website but have been unable to locate it.
Learn more
Order and Delivery
I have received a product from Nespresso I no longer wish to keep. What is the best way to return it?
How do I track an order?
Can I send back an incorrect product in exchange for the correct one?
Learn more
Recurring Orders
How does a Recurring Order work?
Can I cancel or delay my Recurring Order?
How do I change my Recurring Order?
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Account Management
I would like to purchase the operating machine that I have.
How do I cancel my contract?
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Payment and Invoicing
What payment methods are accepted?
How do I set up e-invoicing?
How can I request a copy of an invoice, account extract, the Nespresso W-9, or other documents?
Learn more
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