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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
How can I become a Nespresso Professional customer?
I’m already a Club Member and have a personal machine for my home. How can I also become a Nespresso Professional customer?
Can I test a Professional machine before purchasing?
Learn more
Machine Support
What happens if my Nespresso Professional machine has an issue or requires servicing?
Can you send me support information for my machine including how to descale my machine and perform other basic maintenance tasks?
Where can I find cleaning instructions or user manuals for my Professional machine?
Learn more
Product Information
Where can I find kosher/halal information about Nespresso Professional products?
Where can I find additional health and safety information about Nespresso Professional products?
How can we recycle our capsules?
Learn more
Online Support
How do I register on the website?
I am receiving an error when attempting to log in to my account.
I am looking for a specific item on your website but have been unable to locate it.
Learn more
Order and Delivery
When will my order be delivered?
How do I track an order?
I have received a product from Nespresso I no longer wish to keep. What is the best way to return it?
Learn more
Recurring Orders
Can I cancel or delay my Recurring Order?
How does a Recurring Order work?
I have a Recurring Order scheduled and I have not received it.
Learn more
Account Management
How do I cancel my contract?
I would like to purchase the operating machine that I have.
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Payment and Invoicing
What payment methods are accepted?
What Nespresso bank details do I need in order to make a payment?
How will I receive my invoice?
Learn more
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