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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
How can I become a Nespresso Professional customer?
Can I test a Professional machine before purchasing?
I have purchased a Nespresso Professional machine elsewhere. How can I register to become an official Nespresso Professional Member?
Learn more
Machine Support
What happens if my Nespresso Professional machine has an issue or requires servicing?
Can I use compatible capsules in my Nespresso Professional machine?
Are the removable parts of my machine dishwasher safe?
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Product Information
How can we recycle our capsules?
How can I learn about what products Nespresso Professional offers?
Where can I find additional health and safety information about Nespresso Professional products?
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Online Support
How do I register on the website?
I am looking for a specific item on your website but have been unable to locate it.
What should I do if I am experiencing an error when placing my order online?
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Order and Delivery
I have received a product from Nespresso I no longer wish to keep. What is the best way to return it?
How do I track an order?
When will my order be delivered?
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Recurring Orders
How does a Recurring Order work?
Can I cancel or delay my Recurring Order?
How do I change my Recurring Order?
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Account Management
I would like to purchase the operating machine that I have.
How do I cancel my contract?
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Payment and Invoicing
What payment methods are accepted?
How can I request a copy of an invoice, account extract, the Nespresso W-9, or other documents?
How do I set up e-invoicing?
Learn more
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