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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
How can I become a Nespresso Professional customer?
Can I test a Professional machine before purchasing?
I have purchased a Nespresso Professional machine elsewhere. How can I register to become an official Nespresso Professional Member?
Learn more
Machine Support
What happens if my Nespresso Professional machine has an issue or requires servicing?
Where can I find cleaning instructions or user manuals for my Professional machine?
Can you send me support information for my machine including how to descale my machine and perform other basic maintenance tasks?
Learn more
Product Information
How can we recycle our capsules?
How can I learn about what products Nespresso Professional offers?
Where can I find kosher/halal information about Nespresso Professional products?
Learn more
Online Support
How do I register on the website?
I am looking for a specific item on your website but have been unable to locate it.
What should I do if I am experiencing an error when placing my order online?
Learn more
Order and Delivery
I have received a product from Nespresso I no longer wish to keep. What is the best way to return it?
Can I send back an incorrect product in exchange for the correct one?
When will my order be delivered?
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Recurring Orders
How does a Recurring Order work?
How do I change my Recurring Order?
I have a Recurring Order scheduled and I have not received it.
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Account Management
I would like to purchase the operating machine that I have.
How do I cancel my contract?
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Payment and Invoicing
What payment methods are accepted?
How do I set up e-invoicing?
Can I provide purchase orders to be included on my Nespresso Professional invoices?
Learn more
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