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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
How can I become a Nespresso Professional customer?
I use a personal Nespresso machine at my business. How can I register this machine with a Nespresso Professional account?
I have purchased a Nespresso Professional machine elsewhere. How can I register to become an official Nespresso Professional Member?
Learn more
Machine Support
What happens if my Nespresso Professional machine has an issue or requires servicing?
Where can I find cleaning instructions or user manuals for my Professional machine?
One of my in-room machines is experiencing an issue. How can I get it fixed?
Learn more
Product Information
How can we recycle our capsules?
Do Nespresso Professional machines have direct water connections?
How can I learn about what products Nespresso Professional offers?
Learn more
Online Support
I am looking for a specific item on your website but have been unable to locate it.
How do I register on the website?
What should I do if I am experiencing an error when placing my order online?
Learn more
Order and Delivery
When will my order be delivered?
How do I track an order?
I have received a product from Nespresso I no longer wish to keep. What is the best way to return it?
Learn more
Recurring Orders
How does a Recurring Order work?
I have a Recurring Order scheduled and I have not received it.
Can I cancel or delay my Recurring Order?
Learn more
Account Management
I would like to purchase the operating machine that I have.
How do I cancel my contract?
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Payment and Invoicing
What payment methods are accepted?
How do I set up e-invoicing?
How can I request a copy of an invoice, account extract, the Nespresso W-9, or other documents?
Learn more
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