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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Becoming a Member
How can I become a Nespresso Professional customer?
Can I test a Professional machine before purchasing?
I’m already a Club Member and have a personal machine for my home. How can I also become a Nespresso Professional customer?
Learn more
Machine Support
What happens if my Nespresso Professional machine has an issue or requires servicing?
One of my in-room machines is experiencing an issue. How can I get it fixed?
Are the removable parts of my machine dishwasher safe?
Learn more
Product Information
How can we recycle our capsules?
Do Nespresso Professional machines have direct water connections?
How can I learn about what products Nespresso Professional offers?
Learn more
Online Support
I am looking for a specific item on your website but have been unable to locate it.
How do I register on the website?
What should I do if I am experiencing an error when placing my order online?
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Order and Delivery
I have received a product from Nespresso I no longer wish to keep. What is the best way to return it?
I have received my order but an item is damaged. Can it be replaced free of charge?
Can I send back an incorrect product in exchange for the correct one?
Learn more
Recurring Orders
How does a Recurring Order work?
Can I cancel or delay my Recurring Order?
How do I change my Recurring Order?
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Account Management
I would like to purchase the operating machine that I have.
How do I cancel my contract?
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Payment and Invoicing
What payment methods are accepted?
What Nespresso bank details do I need in order to make a payment?
How will I receive my invoice?
Learn more
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