Frequently asked questions

Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.

Top 5 FAQ

  • My machine blinks 3 times and does not make preparations, what should I do?
  • How many calories does a Nespresso capsule contain?
  • Why does my machine keep blinking and dispense cold water?
  • Aeroccino - Why won't my Aeroccino froth?
  • Aeroccino - What does the blinking red light mean?

 

Brand & Promotions

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  • I think I received an email or a message on WhatsApp about a contest, what should I do?
  • How do I access the promotion sent to my email?

NESPRESSO | DISCOVERY

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  • What is the Nespresso | Discovery program?
  • How does the discount from the Nespresso | Discovery program work?
  • What is the validity period of the Nespresso | Discovery program?
  • I’m a foreigner — can I access the Nespresso | Discovery benefit?

Machine Support and Troubleshooting

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  • My Lattissima machine serves a very short cup of coffee or latte, what should I do?
  • My machine pours a short cup of coffee. What should I do?
  • My machine blinks 3 times and does not make preparations, what should I do?
  • I noticed water in the tray that collects the capsules, is this a problem?
  • I need technical assistance for my machine. What should I do?
  • Why does my machine keep blinking and dispense cold water?
  • How often should I descale my machine?
  • Can I make a full cup of coffee with my OriginalLine machine?
  • Aeroccino - Why is my Aeroccino overflowing?
  • The machine is on, but no water comes out. The capsule is not punctured. What can I do?
  • Can I use my Nespresso coffee machine abroad?
  • Aeroccino - Why won't my Aeroccino froth?
  • Aeroccino - Where can I find new whisks?
  • Aeroccino - My Aeroccino burns the milk. What do I do?
  • Aeroccino - My Aeroccino will not heat. Why?
  • Aeroccino - What does the blinking red light mean?

Online Support

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  • I cannot login to my account.
  • I encountered the error code 716-1
  • I forgot my password. What should I do?
  • How can I change my delivery and/or billing address?
  • I want to become a member with Nespresso Chile
  • I have a Nespresso account in another country. How do I transfer my account to Chile?
  • I encountered the error code 766
  • The site does not accept my card or will not let me finish the payment.

Orders & order follow up

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  • Does Nespresso offer free shipping?
  • What are the shipping options offered by Nespresso?
  • How can I place an order?
  • What does it mean that my order is "processed"?
  • How do I track my order?
  • My order has damaged, missing or incorrect items. What should I do?
  • My order has still not arrived. What should I do?
  • What are the delivery times for orders?

Nespresso Coffee

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  • How many calories does a Nespresso capsule contain?
  • Where can I find Nespresso recipes online?
  • How much caffeine is in each capsule?
  • Where is the Limited Edition I ordered last time?
  • How can I find out the intensity of the Barista blends?
  • Are Nespresso Coffees Kosher or Halal?
  • Does Nespresso offer tea or hot chocolate capsules?
  • Do Nespresso capsules contain any allergens or gluten?
  • What decaffeination process does Nespresso use?
  • Does the Nespresso intensity scale measure caffeine?
  • Do Nespresso capsules have an expiration date?

Vertuo Next

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  • What is Nespresso Vertuo Coffee System?
  • What is Centrifusion™ technology?
  • Recommendations for my Vertuo Next
  • How are Vertuo and Original Different?
  • Will the Original system be discontinued?
  • What is the cream and how is the cream in Vertuo?
  • Can I recycle Vertuo capsule?
  • What's new in Vertuo Next?
  • Can I use capsules from the Original system in the Vertuo machine?
  • If I am already an Original Line consumer, will I find equivalent coffees in Vertuo?

Product Information

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  • How many capsules are in a sleeve or box?
  • What is the difference between the Aeroccino Black and Aeroccino 4?
  • How long does the travel mug keep my drink warm?

Recycling and Sustainability

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  • Where can I drop off my used capsules for recycling?
  • How can I recycle my capsules?
  • How does Nespresso recycle the capsules?
  • Why does Nespresso use aluminum to pack their capsules?

Boutiques Nespresso

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  • What are the opening hours of the Nespresso Boutiques In Chile?

Accounting

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  • What payment methods does Nespresso Chile offer?

Other

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