How can I return products?

Your satisfaction is important to us. If you don't like a product, simply return the item within 14 days of receipt. This is possible if the goods are unused and reach us together with the original packaging. To ensure correct processing, please be sure to include your order number/order date and customer number on the return label. Of course, we will cover the postage costs for you.
Print out your return label here:
PRINT RETURN LABEL

Would you like to send in a defective milk frother or barista for repair?
Then please use this return label:
RETURN LABEL REPAIR

Are you unable to print the return label?
You are welcome to use the postal service and print the return label in the branch or at the machine. You can request a QR code or barcode for this via email. Further details can be found on the return label.

If the above options cannot be used, please address the package to the following address and enclose your order number/order date and customer number for correct processing:
Nespresso ÖSTERREICH GMBH & Co OHG
Paketfach Nespresso 1
1005 Wien

For a defective milk frother or barista, please use the following address:
Nespresso ÖSTERREICH GMBH & Co OHG
Paketfach Aero / Barista
1005 Wien