If you have a technical problem or questions regarding your Nespresso machine, you can use our chatbot on our website 24/7. Our bot is equipped with countless tips and tricks to quickly get your machine back in shape.
On our website, you will find video tutorials for every Nespresso machine. Alternatively, you can reach us at the toll-free number 0800 21 62 51 on weekdays from Monday to Saturday
(Monday to Saturday, except on bank holidays).
Our technical customer service will help you check the machine. It is therefore important that you are at your machine at the time of the call. If the problem cannot be resolved:
- We will cover the transport costs of your Nespresso machine
- On request: Provision of a loan machine
- Repair and refurbishment of the entire machine within the warranty period (please note that costs may be incurred if the machine is not cleaned properly) or at a flat-rate offer.
- Return to the address of your choice
The repair will be carried out in the appropriate specialised workshop of our machine partners.
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