- Check the milk properties. We recommend using cold milk with 1.5% to 3% fat.
- Check that the suction hose (white hose) is correctly seated in the milk container lid and that all 6 parts are correctly assembled.
- Disassemble the milk container into its 6 parts and clean them in the dishwasher. Manual cleaning is possible if no dishwasher is available: Carefully clean the 6 individual parts with hot water and dish soap.
- If the milk tank has been at room temperature for more than 30 minutes or in the refrigerator for more than 2 days, it must be separated into its 6 parts and cleaned in the dishwasher.
- A regularly performed descaling in accordance with the water hardness and the individual consumption (see water hardness setting in the machine manual) guarantees consistently good milk foam results.
- Descale the machine. If required, you may want to do an in-depth descaling: For that purpose, leave the descaling solution in the machine for 25 minutes before rinsing.
- If available, press the clean button after each frothing procedure. Press the button until the clean light goes out.
- If these tips do not solve your problem, please call our Nespresso Customer Service free of charge at 0800 21 62 51.
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