Make sure that you have changed the invoice receipt to e-invoice in your member account. You can find this option in the "My account" > "My contact settings" section.
Please note that you will only be able to see invoices for orders placed after you enabled e-invoicing.
If you continue to receive this or any other error message, please contact our Nespresso Customer Service at the toll-free number 0800 21 62 51.
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