My Vertuo Next / Vertuo Pop is not pairing with the Bluetooth on my phone correctly. What should I do?

Download the Nespresso App and ensure the machine is plugged in and turned on
Place your mobile device on top of the machine. Make sure Wi-Fi and Bluetooth are all turned on.
Launch the Nespresso App.
From the App homepage, click on the Machine icon in the top right corner, and follow the steps on the screen.
When connecting to Wi-Fi, make sure the signal is strong. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen. Once your Wi-Fi network is located, select it and enter your password and tap connect. If no Wi-Fi networks are located, close the Nespresso App and repeat from step 3 above. Once the connection is successful, select OK. Under Connectivity the machine should say “Connected.”
Tip: The machine automatically powers off after 2 minutes of inactivity. Make sure the machine stays on throughout the pairing process.

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