I have not received an invoice. What can I do?

We are sorry that you did not receive your invoice. You will receive your invoice in your mailbox 24 hours after the physical dispatch of your order. We kindly ask you to check your mailbox and/or spambox.

Did you also know that from 18 May 2022 you can consult your invoices in your online account? You can find your invoice in PDF format in your account under "My Orders" by clicking on the PDF icon to the right of the respective order:

If you do not have the invoice, you can transfer us the amount that is due, mentioning your customer number and order number. You can find this information in your account under ‘My Orders’.

The bank details of Nespresso Belgium are 210-0980615-94 (IBAN: BE87 2100 9806 1594; BIC: GEBABEBB).

The bank details of Nespresso Luxemburg are IBAN : LU030030240725050000; BIC/SWIFT : BGLLLULL.

Do you need an invoice for your personal administration? Contact us in that case and we will send you a copy.