An error message on the website can be due to several things. It is best to check the following steps:
Error message when logging in
- Is caps lock on?
- Is the e-mail address correct? Is there a spelling error?
- Are there any outstanding invoices whose due date has passed?
If you have not logged into your Nespresso account for more than a year, we also recommend that you reset your password.
Error message during payment
- Is the card number correct?
- Is the security or CVC code correct?
- Has the validity date of the card expired?
- Is there enough credit available on the card?
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