Rest assured, your order is on its way. If your order has been "in preparation" for less than 48 hours, it is currently being processed and will soon be dispatched. You will receive a shipping confirmation email once it is ready.
However, if it has been "in preparation" for more than 48 hours, please contact us so we can investigate and ensure your order is delivered promptly. We apologize for any inconvenience caused by the delay and appreciate your patience and understanding.
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