What is Nespresso’s return policy?

All food products (including but not limited to coffee capsules, cookies, sugar sticks, and flavoured syrups) are final sale and cannot be returned once they have been purchased. Should you have received damaged products, please contact us here.

For Nespresso machines and non-food accessories only, Nespresso offers a 14-day return policy if you are not fully satisfied with your purchase. A receipt is required to process a return.

All returns must be shipped to the Nespresso Canada Returns center at the customer's expense. Please include the proof of purchase, with the returned item circled, and send it to:

Nespresso Canada Returns

151A Avenue Réverchon

Pointe-Claire, QC H9P 1K1

Please note:

- Items returned after the 14-day policy will not be credited
- That in-person returns, and machine repair requests are not accepted at the address mentioned above.
- Your member account will be credited within 30 days of the reception of the item
- We strongly recommend using a traceable method of shipping to track and ensure its delivery. Save your shipping receipt or take note of the tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

You may also return your machine directly to a Nespresso Boutique.

IMPORTANT - Any machine purchased from a retailer or other website must be returned to its original seller. We do not accept returns for machines purchased through a retailer.