Do you offer speech to text or text to speech support for deaf or hard-of-hearing customers?

While we don't have a dedicated phone line for deaf, deafened, hard-of- hearing, or Club members with speech disabilities, the Nespresso Club can be reached through Bell TTY Relay Service by following those steps:

1. Dial 1-800-855-0511. The Bell Relay operator will answer saying Bell Canada Relay service, (operator's name) speaking, followed by GA (for go ahead).
   
   
2. Provide the Bell Relay operator the area code and number you would like to call (1-855-325-5781). Although you are not required to give the agent your name or the name of the person you are trying to reach, doing so helps the agent connect to the person you are calling.
   
   
3. The Bell Relay operator will dial the number and keep you informed, as you will not be able to hear the line ring. After a brief pause, the operator may tell you: "I'm just explaining the Bell Canada Relay service, please hold."
   
   
4. The Bell Relay operator will let you know as soon as someone answers the call, i.e. "John is on the line, GA" (if you provided a name), and read what is typed, followed by “go ahead,” which is your cue to begin speaking. Always finish by saying “go ahead” so TTY users know it is their turn to respond.