I have received a reminder, even though I have paid this bill. What should I do now?

Please note that we receive your payment only after 3 to 5 working days.  It is therefore possible that your payment and our reminder have overlapped.

Have you paid your invoice more than a week ago, please make sure to contact your bank at first to check if the payment could be placed or the amount has been returned to your banc account.
Is that not the case, please send us an email to: internet-email@nespresso.com (Nespresso Switzerland)

Make sure to attach an official proof of payment (ebanking job insufficient) with the following details
- Amount
- Value date
- Reference number (27 characters beginning with 24 88690...)

If an incorrect reference number was used, e.g. 02 48869... your payment could not reach us. Please contact your bank directly.