If you have paid an invoice twice or paid in too much, this amount will be automatically credited to your customer account and deducted from your next purchase. If you prefer a refund, you can contact us via our Live Chat or WhatsApp at +41 76 249 11 11:
- Your surname, first name and address
- Your customer number
- Your IBAN number
- Your bank or postal account number
- Swift (for refunds abroad)
The amount will be refunded to your bank account within 15 working days of receiving your notification.
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