Why is my new password not accepted?

Please verify that your password fulfills the following criteria:

- At least 8 characters
- At least 1 number
- At least 1 capital letter

If all these points are met, we recommend that you delete the cookie data, temporary files and Internet history of your browser (Microsoft Edge, Google Chrome, Firefox, etc.).

If you cannot log in or do not receive the email to create a new password, please contact Nespresso via our free phone number 0800 55 52 53, via Live Chat or by WhatsApp under +41 76 249 11 11.

Did this answer your question?

Click yes to return to the FAQ, click no to ask your question.