Can you see the entire capsule?
Yes > The possible cause of the capsule becoming stuck is that it is wet and is sticking to part of the machine interior, or that it has tilted inside the machine (above the brewing unit).
In this case, we suggest using the tip of a teaspoon to gently apply pressure on the highest side of the capsule, in order to correct the angle of the tilt (make it horizontal). The capsule should now drop through the machine. Please do not use your finger.
No > It’s possible the capsule may be stuck inside the brewing unit of your machine. To unblock it, slowly pull the lever towards the close position, but do not close it completely. When it passes the point of resistance, lift the lever gently to release the capsule. The capsule may now become tilted (you can see the entire capsule) so use the tip of a spoon to nudge it to fall. Please don’t insert your fingers or any tools into the brewing unit to dislodge the capsule. If the problem persists, contact us.
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