Please note that we receive your payment only after 3 to 5 working days. It is therefore possible that your payment and our reminder have overlapped.
If you paid your bill more than a week ago, please contact your bank in the first instance to check whether the payment has been returned to you. If this is not the case, please fax us on 0800 18 18 400 or by email at dekontakt@nespresso.com the official proof of your payment/ postal payment slip showing:
- the sum paid
- the value date
- the reference number entered
If you have entered the wrong reference number, it would not have been possible for your payment to reach our bank account. Therefore please check with your bank.
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