Please check the serial number. It should have 19 digits and start with 20..., 21..., 22... or 23... depending on the year of production.
You will find the serial number (according to the machine model) on the drip tray, underneath the machine, beneath the barcode and/or on the machine's reverse side on a silver sticker. Mostly there is an additional sticker on the packaging.
If you wish you can tell us the serial number afterwards. Just use our live chat or call us at 0800 18 18 444 (toll free).
The serial number is important to identify your machine and to reduce efforts in case of repair.
Click yes to return to the FAQ, click no to ask your question.